Plumb Xpress Plumbing & Drain, LLC
Plumber · Acworth, GA
Our verdict
Owner Donnie's crew (25 of 30 sampled 5-star) earns repeat re-pipe and emergency-sewer praise, but 3 of 30 reviews flag a water heater installed out of code and ignored callbacks.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Acworth, GA · compare all →
Our opinion, based on the 30 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Worked through a Saturday night to fix an emergency sewer issue with original 1940s orangeburg lines
1 cited review
“I had an emergency sewer issue... They came out that night (Saturday) and worked through the weekend to get us back up and running. My house was built in the 40's and had the original orangeburg lines. They were able to offer a reasonable price.”
Whole-house re-pipes done with minimal wall cuts, neat cleanup, and fair pricing
1 cited review
“Had to have my entire house re-piped. Donnie made the process much more tolerable than I expected... He made as few cuts in the walls as possible and when everything was put back together it was almost like it never happened. He is by far the neatest and most meticulous contractor I have ever used.”
Cited in 2 of the 30 reviews we analyzed — 1 cited review not excerpted here.
Owner came out at 8:30pm to lay out options at reasonable prices
Cited in 1 of the 30 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Water heater installed not-to-code, blocking a home sale; owner ignored calls over 4 days and other plumbers report similar fixes
“it won't pass inspection because they didn't install the hot water heater to code. I called and spoke to Donnie who said he would fix it but after our initial conversation, he would not return numerous phone calls over a period of 4 days.”
Red flag
Drain cleared only partially then re-clogged in 2 days; tech wanted $200 cash to redo it
Cited in 1 of the 30 reviews we analyzed.
A water heater was installed out of code, then the owner stopped returning calls to fix it
“it won't pass inspection because they didn't install the hot water heater to code. I called and spoke to Donnie who said he would fix it but after our initial conversation, he would not return numerous phone calls over a period of 4 days.”
Keep it in proportion: these concerns are cited in 2 of the 30 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“had service man come out & he only cleared the the front part or the line and left. stopped up 2 days later called and asked if he cleared the entire line. tenant told me he was less than two minutes with snake in line. when I called service tec said he would do again for $200 cash. Called another plumber & ran snake down the entire line which was clogged with the grease from the frist jam. he did a lousy job …”
“Plumb xpress installed a hot water heater at our rental house 2 years ago. We are selling the house and it won't pass inspection because they didn't install the hot water heater to code. I called and spoke to Donnie who said he would fix it but after our initial conversation, he would not return numerous phone calls over a period of 4 days. Our closing will be delayed because he didn't have the courtesy to just …”
“Don’t expect them to keep appointments, answer phone calls, or return voicemails. My hot water heater went out. I called early yesterday morning and he said he had availability for either later that afternoon or between 8-10 today, so I made an appointment for between 8-10 today not being sure if I could make the appointment that day. Soon after making this appointment I realized I could be home later that day, so I …”
Positive
“Rick with Plumb Xpress is a very knowledgeable and helpful guy. I manage a property where we had an emergency with the lift station one day and he was able to respond to the situation right away (unlike a lot of plumbing companies that can take more than 24 hours to respond). He kept us updated throughout the process of getting the problem fixed and kept his attention on the matter over the course of a few days to …”
“Had a backup in our main line. Jay came right out, knew exactly what to do and knocked it out in no time. I highly recommend them for all your plumbing needs. Very good group of technicians that Donnie has put together.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2015.
Across platforms
Should you hire Plumb Xpress Plumbing & Drain, LLC?
Hire if
- You need fast same-day or after-hours response
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Plumb Xpress Plumbing & Drain, LLC?
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Nearby: Acworth · Clarkdale · Cartersville