Plumb Shield Plumbing - Arlington
Plumber · Arlington, TX · Open 24 hours per Google listing
Our verdict
85 of 94 analyzed reviews are 5 stars but 9 negatives concentrate on pricing — expensive cited 3x and surprise_fees 2x, with a Yelp 1-star alleging $850 for a spigot.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 15 plumbers we've reviewed in Arlington, TX · compare all →
Our opinion, based on the 94 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
After-hours capacity verified — 9pm clog call answered while 3-4 other companies declined
1 cited review
“@9 pm our drains were backed up. I called 3-4 other services and no one has a person to come out in the middle of the night. I get that. Lucky for us, Plumb Shield took the call and Terry The Plumber showed up in a timely manner.”
Same-day water heater replacement completed within 3 hours of failure
1 cited review
“Mike and terry were incredibly responsive, our water heater went out this morning and was replaced within three hours! We have never had a job done so quickly, efficiently and professionally on our house historically in the time that we have been living here!”
Camera diagnosis offered on backed-up line for peace of mind
1 cited review
“@9 pm our drains were backed up. I called 3-4 other services and no one has a person to come out in the middle of the night. I get that. Lucky for us, Plumb Shield took the call and Terry The Plumber showed up in a timely manner.”
Cited in 2 of the 94 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Multiple Yelp 1-stars allege predatory pricing on emergency calls ($850 for a 5-minute spigot job, 4X competitor quotes) — pattern across 3 separate reviewers
“They charged me 850 dollars for a spigot to be replaced after it had started leaking pretty badly. The owner is very disingenuous and had reported my wife's review as spam and had the audacity to call us "dishonest".”
1 more cited review
“the quote that he provided for fixing the problem was literally 4X of what other plumbers asked for. Ofcourse I went with another plumber”
Cited in 3 of the 94 reviews we analyzed — 1 cited review not excerpted here.
Red flag
1 reviewer claims the owner has reported their spouse's negative review as spam and labeled customers "dishonest"
“They charged me 850 dollars for a spigot to be replaced after it had started leaking pretty badly. The owner is very disingenuous and had reported my wife's review as spam and had the audacity to call us "dishonest".”
expensive cited 3x and surprise_fees 2x — Yelp 1-star reports $850 for a spigot replacement and 4X-of-competitor quoting
“They charged me 850 dollars for a spigot to be replaced after it had started leaking pretty badly. The owner is very disingenuous and had reported my wife's review as spam and had the audacity to call us "dishonest".”
1 more cited review
“the quote that he provided for fixing the problem was literally 4X of what other plumbers asked for. Ofcourse I went with another plumber”
1 Yelp 1-star claims a pipe repair failed within 24 hours and required a second plumber
Cited in 1 of the 94 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 94 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Do not use this plumbing service the prices are outrageous and if you're in an emergency like I was you'll have no choice to pay their extortion fee. They charged me 850 dollars for a spigot to be replaced after it had started leaking pretty badly. The owner is very disingenuous and had reported my wife's review as spam and had the audacity to call us "dishonest" awhile having her review taken down! He has a habit …”
“extremely expensive and the pipe repair only lasted 24 hours. I had to call another plumber to fix the mess they made.Be aware, they have several phone numbers and address they use. This is a scam”
“We called Plumb Shield Plumbing at 3028 Marquita Dr, Fort Worth, TX 76116 to repair a leak in our tankless water heater. The leak was on a pipe where another part was connected. I found out later this was a pump that was imperative to have on otherwise you will only get warm water and it wont be instant. The plumber (Terry) downplayed the need for the pump and gave us a quote to replace the pipe and leave off …”
Positive
“Nathan was extremely knowledgeable, kind and took time to explain everything. He recommended I contact the City, to confirm whether the issue was City related or not. But he made sure the issue was taken care of, at least temporarily. I appreciated his honesty and the service he provided.”
“Terry came earlier than I expected which was great. Quickly assessed what I needed and explained several things and did a great job.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2024.
Across platforms
Google 5.0 / 80 vs Yelp negative cluster around pricing — divergence largely on the cost dimension, not workmanship.
Should you hire Plumb Shield Plumbing - Arlington?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Plumb Shield Plumbing - Arlington?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Arlington · Fort Worth · Haslet