Philip M Malozi III Plumbing
Plumber · Bethlehem, PA
Our verdict
Father-son duo with 18 Google 5-stars but 5 Yelp 1-stars expose a split record: praised for same-day water heater and sewer work, slammed for misdiagnosis, refused damage compensation, and unanswered callbacks.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Bethlehem, PA · compare all →
Our opinion, based on the 23 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Same-day water heater replacement and sewer line work cited in 3+ reviews, with fair pricing confirmed by customers.
1 cited review
“Tommy and his son came out to replace my hot water heater the same day I called. They installed it quickly, explained how to operate it, and gave me recommendations on how to keep water and sewer lines protected, and my home clear of water. Honest work at a fair price.”
Cited in 3 of the 23 reviews we analyzed — 2 cited reviews not excerpted here.
Charged less than original quote in at least one job after finding an easier approach—transparency noted in 2 reviews.
Cited in 2 of the 23 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Yelp review documents misdiagnosis: snaked wrong trap, quoted $3,500–$5,000 for excavation; second plumber cleared line in 45 min. Refused 50% refund.
“They could not clear the sewer line because they were putting their equipment in the wrong trap. After snaking the wrong hole, he told me I needed to dig the pipe up and replace it and quoted me $3,500-$5,000 for the job. Then I had a second opinion plumber come up. Mike at Free Flow cleared the line in 45min.”
Red flag
After $10,000+ renovation job caused flooding, owner took weeks to respond and refused to pay $200 in drywall repair.
“Renovated a kitchen and 2 bathrooms. When poor workmanship flooded my living room Phil took weeks to respond and refused to compensate for damages. Spent over $10,000 with Malozi plumbing and they left me hanging over a mere $200 in drywall repair and cleanup.”
Three Yelp 1-star reviews cite unresolved callbacks, misdiagnosis with a $3,500–$5,000 unnecessary quote, and refusal to compensate for flood damage after poor workmanship.
“They could not clear the sewer line because they were putting their equipment in the wrong trap. After snaking the wrong hole, he told me I needed to dig the pipe up and replace it and quoted me $3,500-$5,000 for the job. Then I had a second opinion plumber come up. Mike at Free Flow cleared the line in 45min.”
1 more cited review
“Renovated a kitchen and 2 bathrooms. When poor workmanship flooded my living room Phil took weeks to respond and refused to compensate for damages. Spent over $10,000 with Malozi plumbing and they left me hanging over a mere $200 in drywall repair and cleanup.”
Cited in 3 of the 23 reviews we analyzed — 1 cited review not excerpted here.
Keep it in proportion: these concerns are cited in 3 of the 23 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I TALK TO SOMEONE FROM YOUR COMPANY UNLESS IT WAS YOU ON THE PHONE AND YOUR PRICES TO FIX AIR VENT PIPE THAT YOU QUOTED ME WAS OUTRAGES AND SKY HIGH! THAT IS WHY YOU DID NOT WORK FOR ME AND YOU NEVER SHALL!”
“Terrible service. Huge waste of time. I called for service, Mr Malozi asked me some questions and said he would call back that day. After I didn't hear from him, I called back the next day. Mr Malozi then asked me to text him pictures of my plumbing issue and he would call me back. I live a half mile from his office, it would've been easy for him to come by and I would've paid him to do so. I sent the pictures …”
“We used this company during a heavy rain when our sump stopped working.They came out during the storm and installed a new pump saving flooding into our finished basement.However during one of the next heavy storms our basement completely flooded when we were not home-but the pump worked when I tested it.When I called out another plumber(Schulers) to install a battery back up they determined that the check valve was …”
Positive
“Great company. These guys will do the job right and stand behind their work!”
“Very friendly, clean, fast, and accessible. I strongly recommend them.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2011.
Across platforms
Google: 4.8★ (18 reviews). Yelp: multiple 1-star reviews citing misdiagnosis, ignored calls, and refusal to compensate for water damage — significant cross-platform split.
Should you hire Philip M Malozi III Plumbing?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need warranty-grade work on a complex or high-stakes install
Look elsewhere if
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Philip M Malozi III Plumbing?
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Nearby: Bethlehem · Bath · Little York · Sellersville