Deluxe Plumbing & Heating
Plumber · Bethlehem, PA · Open 24 hours per Google listing
Our verdict
4.7★ across 505 reviews with 68/98 sampled as 5-star, but 9 expense complaints and recurring surprise-fee pattern drag down an otherwise strong workmanship record.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #15 of 15 plumbers we've reviewed in Bethlehem, PA · compare all →
Our opinion, based on the 98 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day arrival documented in at least 7 reviews; technician on-site within an hour cited explicitly by one reviewer (themeCounts.fast_response=11).
1 cited review
“I was able to call and get a technician out to my house in about an hour. Daphne and another young lady (apologies I forgot her name!) They were quick and efficient.”
Cited in 2 of the 98 reviews we analyzed — 1 cited review not excerpted here.
Workmanship quality recognized in 11 of 98 sampled reviews, including 400-ft well pump extraction completed in one day.
1 cited review
“The team, led by Daphne Ziegenfus, was excellent. Daphne, a young female plumber, was outstanding. The job was completed in one day and the unit is working perfectly. It must be noted that the well is 400 ft deep, so removing was not a simple task.”
Cited in 2 of the 98 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Surprise fee pattern: reviewer charged $1,225 estimate that did not include the expansion tank as quoted; another billed $700 for a service previously priced at $320/year — both reviewers describe feeling scammed.
“They gave me a quote with two estimates first estimate was ex-30 with purge and air vent for $900 dollars. They show up to tell me the $1225 estimate does not include the tank just the combo back flow and they need to get the parts.”
Cited in 2 of the 98 reviews we analyzed.
Red flag
Yelp reviewer (rating 1) reports company kept a $300 customer-owned faucet citing internal policy; complaint not resolved after multiple follow-up calls.
Cited in 1 of the 98 reviews we analyzed.
Pricing complaints in 9 of 98 sampled reviews; quotes for water heater replacement quoted at $4,500 for a 6-year-old tank, and expansion tank job misrepresented between estimates.
“They gave me a quote with two estimates first estimate was ex-30 with purge and air vent for $900 dollars. They show up to tell me the $1225 estimate does not include the tank just the combo back flow and they need to get the parts.”
Cited in 2 of the 98 reviews we analyzed.
After-hours policy inconsistency: at least one reviewer charged an undisclosed $100 fee after 4pm despite same-day promise; another no-showed with no explanation.
“Called and made an appointment and they never showed up. I had to take time off of work for their 2 hour window. When I spoke to someone at the office they claim they tried to call to confirm but had a completely different phone number.”
Cited in 2 of the 98 reviews we analyzed.
Keep it in proportion: these concerns are cited in 6 of the 98 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I paid 320 for a yearly fee to have my furnace clean twice a year just received a bill in the mail for another 380 for cleaning my furnace I have my furnace cleaned every year and had never ever paid $700 I was in shock would not recommend them to anyone”
“My husband called them to get a quote. They said they would need to come out and look at the problem and charged an $89.00 fee. After looking at the problem they said it would be over $600. My husband thought that sounded like a lot for the job so he said he would have to talk it over with me. The service person said if they came back out today they wouldn’t charge anything additional other than the cost of the …”
“I wouldn't recommend DP&H I had a leaking HW 40 gal. I didn't have time to get into it myself so I called and they came to look at the leak for $89. Spent about 5 minutes, if that, looking at my situation. My tank was only 6 years old. The techs retreated to their nicely painted van and wrote up a quote delivered by email and very techy process. Wow, what a high tech, fancy plumbing company. They …”
Positive
“This is the second time I have used this company for work at my home. The first time was the installation of a new heat pump system. This time it was the replacement of my well pump. The team that did the work was professional, knowledgeable and efficient. The team, led by Daphne Ziegenfus, was excellent. Daphne, a young female plumber, was outstanding. I was truly impressed with her knowledge and work ethic. …”
“The technician was courteous, professional and very knowledgeable. His efforts were greatly appreciated during a stressful time.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2018.
Across platforms
Google 4.7★ vs Yelp showing multiple 1-star reviews citing billing disputes; Yelp sentiment skews more negative than Google aggregate suggests.
Should you hire Deluxe Plumbing & Heating?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Deluxe Plumbing & Heating?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Bethlehem · Bath · Little York · Parryville