Edwin Stipe, Inc
Plumber · Bethlehem, PA
Our verdict
Edwin Stipe scores 4.9 across 817 Google reviews with BBB A+ accreditation, but 10 of 100 analyzed are 1-star; yelp reviewers flag high-pressure upselling, rude office staff, and disputed diagnoses. Excellent workmanship (themeCounts.workmanship=15) when jobs go well.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Bethlehem, PA · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Workmanship praised in 15 of 100 analyzed reviews; multi-year service contract customers report consistently top-quality HVAC, plumbing, and boiler work
1 cited review
“Jose arrived on time with booties and mask on. Hot water heater serviced and leaking shower valve repaired. Have a service contract with Stipe for HVAC, plumbing and boiler service for several years and the service has always been top quality.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Fast response and on-time arrival cited in 9 of 100 reviews (themeCounts.fast_response=9); technicians praised for deep expertise
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
High-pressure sales tactics documented: quoted $2,500 for a part, called back 20 min later saying $10,000 needed, then offered '$500 coupon found on their desk' — clear upsell escalation
“AVOID!!!!!!! I saved myself $9.8k by NOT using them!!!! They quoted me $2,500 to replace the heat exchanger and blower switch. Then they called me back about 20 minutes later and said the parts were no longer made, so they would need to replace the entire unit for $10,000.”
Red flag
Office manager rudeness escalated: after a billing dispute, the manager told a customer she no longer wanted their business, then contacted their spouse unsolicited
“Not only did he contact me but proceeded to treat me horribly and then after hanging up CALLED MY WIFE. This is not okay.”
Cited in 2 of the 100 reviews we analyzed.
Scheduling breakdowns in 2 of 100 reviews — one appointment was cancelled day-before after being confirmed, rescheduled weeks out
Cited in 1 of the 100 reviews we analyzed.
Pricing disputes in 3 of 100 reviews (themeCounts.expensive=3); 1 reviewer saved $9,800 by getting a second opinion after Stipe quoted $10,000 for a unit replacement
“AVOID!!!!!!! I saved myself $9.8k by NOT using them!!!! They quoted me $2,500 to replace the heat exchanger and blower switch. Then they called me back about 20 minutes later and said the parts were no longer made, so they would need to replace the entire unit for $10,000.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“AVOID!!!!!!! I saved myself $9.8k by NOT using them!!!! My rental unit heat wasn't working. The air was blowing, but it wasn't warming. I called Edwin Stipe and they quoted me $2,500 to replace the heat exchanger and blower switch. Then they called me back about 20 minutes later and said the parts were no longer made, so they would need to replace the entire unit for $10,000. I told them I wanted to think on it fit …”
“Had an issue with a job performed and reached out to speak with a general manager specifically asking the heating manager not to contact me as the issue was in part with his recommendations and feeling taken advantage of. Not only did he contact me but proceeded to treat me horribly and then after hanging up CALLED MY WIFE. This is not okay. I reached out again to speak with a general manager or owner. Was …”
“We recently had a furnace and water heater installed by Edwin Stipe and, based on this installation, I would never recommend them to anyone. Here's the story: Several years ago, Edwin Stipe replaced our A/C. We were happy with the install, and happy with the technicians who have been inspecting the unit as part of the service plan. This is why we chose Edwin Stipe for the furnace and water heater install. Tim …”
Positive
“Great communication and diligent work. They kept us informed about their progress and what was happening until the issue was resolved. Definitely recommend.”
“Over the past 8 months we have had our Central AC, Furnace and new bathroom plumbing installed in our house by Edwin Stipe. I can't say enough positive remarks regarding the service we had from all of the staff we dealt with at Edwin Stipe from the day the first call was made, follow ups, sales, installation, office staff. When it was time for our third call regarding our furnace, we knew that we would immediately …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2023.
Across platforms
Yelp 1-star reviews from 2015–2025 document upselling, rude management, and billing disputes that contradict the 4.9 Google average; negative sentiment 11% across 100 analyzed reviews suggests Google skews positive relative to multi-platform truth.
Should you hire Edwin Stipe, Inc?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Edwin Stipe, Inc?
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Nearby: Bethlehem · Bath · Parryville · Little York