Paul The Plumber
Plumber · Derry, NH
Our verdict
Excellent emergency responder with top-tier workmanship, but pricing can run 5x higher than competitors for diagnostics.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #3 of 14 plumbers we've reviewed in Derry, NH · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Same-day emergency response: 2 of 5 reviews specifically praise rapid arrival during urgent situations (frozen drain, water emergency)
2 cited reviews
“Same day service, crawled under home, never gave up until fixed”
“Came day of emergency, totally calm, worked very fast efficiently”
Work quality holds up long-term: 2 reviewers confirm zero leaks and no issues months after repair completion
2 cited reviews
“Zero leaks/no issues months later, walked through work, taught tips”
“Thorough, kind and communicative; presented options”
Staff professionalism and communication: 3 of 5 reviews mention technicians being thorough, kind, calm under pressure, and educational about the work being performed
3 cited reviews
“Came day of emergency, totally calm, worked very fast efficiently”
“Thorough, kind and communicative; presented options”
“Zero leaks/no issues months later, walked through work, taught tips”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
High-cost diagnostic with questionable findings: 1 of 5 reviews describes a scenario where Paul the Plumber's $900 leak test allegedly identified failures that did not exist, contradicted by a licensed competitor's $170 test and LG distributor input
“Charged almost $900 for leak test; other company charged $170”
Diagnostic pricing significantly above market rate: 1 review documents a $900 leak test charge vs. $170 from a competitor for the same service
“Charged almost $900 for leak test; other company charged $170”
Potential over-specification of repairs: 1 review reports being recommended a $18k–$40k full system replacement after a $900 diagnostic, which a second opinion contradicted
“Charged almost $900 for leak test; other company charged $170”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I am not one to write bad reviews but, the more I processed things it just seems like I have to write something. A few months ago I had an issue with my mini split system. I had Paul the Plumber come out and check things out. They ended up telling me they thought it was the line sets but, would need to do a leak test on all my head units as well to confirm. I have 6 head units. So I scheduled to get the leak test …”
Positive
“Alex at Paul the Plumber was truly amazing! He came day of for a water emergency we had and was totally calm when we were in high stress. He worked very fast and efficiently and we couldn’t be more thankful for him. We are very happy we called Paul the Plumber and will continue to do so for all our future needs! Thank you Alex Ashooh!!”
“Jeremy and Ivan were fantastic. They took their time diagnosing our problem, gave us information, and presented us with options. They were very thorough and incredibly kind and communicative! They also have a great customer service package that is giving us the longer term. Peace of mind for everything in our house. Thanks for everything!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 3,469 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.