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Parham Heating, Cooling, Plumbing & Electric, LLC

Jackson, TN
4.8(2105 reviews)
RESPONSE

Fast Response

Reviewers confirm quick response

EMERGENCY

24/7 Verified

Confirmed by reviews

PRICING

Premium / Upsells

Membership programs detected in reviews

RED FLAGS

1 concern

upselling concerns

Trust Score: 0/100 · Based on 2105 reviews

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 2105 Reviews Tell Us

Emergency Response

Exceptional emergency responsiveness with documented after-hours calls answered quickly. One reviewer called at 1:43am and reported 'got to me very quickly'; another faced furnace failure before a snowstorm and received full system installation within 48 hours.

Emergency and same-day calls

What To Watch Out For

Not enough data to identify weaknesses from reviews

1 review mentions membership programs or upselling

Upselling concerns

Quality & Professionalism

Management-level problem resolution. When one long-term customer was dissatisfied, the owner personally intervened, sent a team of 5 professionals, and resolved the issue to restore trust.

Consistent technician professionalism and politeness across multiple service visits. Reviewers specifically praised individual techs (Christian, Mason, Brannon) by name for their demeanor and thoroughness.

Communication

Exceptional emergency responsiveness with documented after-hours calls answered quickly. One reviewer called at 1:43am and reported 'got to me very quickly'; another faced furnace failure before a snowstorm and received full system installation within 48 hours.

Pricing

Transparent pricing without upselling pressure. Two reviewers explicitly noted being offered options without high-pressure tactics toward expensive solutions.

Fast ResponderClean & Professional24/7 Verified by Reviews

Customer reviews

Reviews from Google, Yelp & more

K
Kathy Briggs

Christian was excellent. He explained everything and gave me options for repairs. I never felt pressure to choose the more expensive option. He was very friendly and did the job efficiently! Would recommend to anyone that asks for any services they offer!

S
Sherry Tyndall

We had a lot of trouble with stopped up lines. Mason worked hard getting it to run through. He did a wonderful job. He was so considerate, humble, and right down, polite. Couldn't have had a better young man. Very professional. We asked him for cards so that we could have our family and friends. Use the company.

R
Rhonda Cox

Great experience with Parham LLC. Brannon McDaniel is a Plumber whom was sent out to do the job. I called and they got to me very quickly!! Brannon was super nice and very helpful! He fixed my plumbing issues and went over all my options that would prevent the issues from happening again. He was thorough and professional!! I would definitely recommend Parham for all your plumbing issues. They are quick to respond and take the time to go over everything with you! Great Company!!

A
Angela Jones

This company stands behind the work they do and they do what they say they will. Their people truly care. I had an issue and management took care of it for me and went above and beyond. To be 100% transparent I was THAT customer. I wasn’t happy with a job but instead of going through the proper channels I just got sour. My family had been with Parham as customers for almost 8 years and honestly the service was always top notch. I let one bad experience cause me to cancel my maintenance program. What I DIDN’T do is “go up the ladder”. The biggest advantage of using a local business is being able to speak to management, supervisors, all the way up to the owner. Chris Parham found out I wasn’t happy- and contacted me personally. He made arrangements for his team to come out, talk to me and do whatever they needed to do to resolve my issue and ensure I was happy with their service. Did I mention he sent a TEAM? Lol! Before the job was complete I had 5 very professional service members making sure that everything wasn’t just right and working but PERFECT I’ll be signing back to my home maintenance program. I’m on a budget but it’s not only affordable but saves you on repairs when they’re necessary. I’m glad Chris got in touch with me for an opportunity to not only correct my previous issue but put faith back in Parham’s ability to make sure EVERY job is a job well done!!

S
Scorpion

I called Parham because my furnace went out one week before we were supposed to have a foot of snow and ice descend on our area. The initial repair tech found that it couldn't be fixed (system from the late 90s with a couple parts from 2003 already rigged in). So he called the Comfort Specialist out to give me a quote on the whole system. After getting the quote, I got a loan from my credit union that night and called the Comfort Specialist back to confirm I wanted the whole thing done. My AC had died after the first summer owning my home, so I got that done as well. Parham got my ENTIRE system installed just two days later! I had heat in the evening the day before "Snow-mageddon" hit. While the temps outside dropped to single digits, I was warm and comfortable in my home. New 3 1/2 ton AC, new furnace, and repaired duct work so I stopped inadvertently heating the crawlspace under my house for the wild animals. I am eternally grateful the Parham team was able to get me taken care of in such a timely manner. The transparency of all the options available to me was a breath of fresh air and greatly appreciated. I absolutely recommend this team to anyone needing HVAC services, whether it's repair or an install. 10/10!

Business details

Phone
(731) 318-5852
Address
44 Humboldt Hwy, Trenton, TN 38382, USA
Hours
Varies — check website
Last updated June 29, 2026 · Data from Google Reviews
0

Parham Heating, Cooling, Plumbing & Electric, LLC

4.8$
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