Ottagan Plumbing Incorporated
Fast Response
Efficient, quick repairs: 2 reviewers mention fast completion (repair 'quickly and efficiently,' whirlpool tub install finished in 4 hours)
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Confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
1 concern
upselling concerns
Trust Score: 0/100 · Based on 1586 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 1586 Reviews Tell Us
Emergency Response
Same-day emergency response: 2 of 5 reviewers explicitly mention same-day arrival for urgent situations (flood, late Friday night water leak)
Detailed, transparent estimates provided quickly: 2 reviewers highlight same-day quotes via photos and detailed written estimates before work begins
Efficient, quick repairs: 2 reviewers mention fast completion (repair 'quickly and efficiently,' whirlpool tub install finished in 4 hours)
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
1 review mentions membership programs or upselling
Upselling concerns
Quality & Professionalism
All 5 reviews award 5/5 stars with consistent praise for professionalism, courtesy, and thorough explanations of work performed
Communication
Responsive communication: 1 reviewer notes timely phone/email returns, text notifications of arrival, and scheduling flexibility around customer needs
Customer reviews
Reviews from Google, Yelp & more
Mark G. was professional and polite. He explained everything very well and was thorough with his diagnosis, assessment and fix of the many issues. We had to reschedule some continual work and scheduled around my calendar needs. I’m so very thankful they came out same day as my flood. Other places gave me a week out! I’m very happy with the service I received! I’ll use them again as needed.
Mark Goodman with Ottagan Plumbing was so helpful coming late on a Friday night to fix a water leak in our basement. He stayed extra to make sure that we knew the issues with our water heater, pipes, and other plumbing. Greatly appreciated his professional service and kindness!
Nick K. was so nice and professional. Repair went quickly and efficiently. He wasn't judgemental about areas of my house that were kinda messy (health problems). He even wrote up an estimate for fututre reference at what I was looking at if I needed a new water heater. Would absolutely definitely use them again.
This was by far one of the best experiences that we have had with a company in Southwest Michigan. We had several quotes for a water heater and softener. None of the competitors came close to Ottagan Plumbing ‘s customer service. We received a same-day quote for a water heater through pictures. It was installed a few days later. While the installers were here, they took a water sample for the water softener quote and within a few days, we received a quote and a few more days, the softener was installed. Ottagan returned phone calls and emails in a timely fashion, they texted me when they were on their way and the estimates were detailed and reasonable. Our plumbers, Tyler and Solomon were respectful, appropriately engaging, patient with our questions and they worked very well together. We made a great decision in choosing Ottagan Plumbing. We highly recommend them.
Justin installed our free standing whirlpool tub with the greatest professionalism and efficiency. After assessment, he contacted another member to assist who was able to wrap up his first job and assist Justin. All done within 4 hours.
Business details
Service area
Based in Holland. Serves 2 nearby cities within 20 miles:
Ottagan Plumbing Incorporated