My Local Plumber Water Heater Repairs and Leak Detection
Plumber · Irving, TX · Open 24 hours per Google listing
Our verdict
Arrives fast even on weekends and holidays, fixes it right the first time, but the $69 service fee and occasional pricing complaints suggest you're paying premium rates for premium speed.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 91 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Exceptional emergency response: Multiple reviews cite same-day or next-morning arrival on nights and weekends, including gas leak at late Saturday night, ice storm damage, and snow storm drainage emergency
Cited in 3 of the 91 reviews we analyzed.
Consistent on-time arrival: 8+ reviews explicitly mention punctuality and arriving within scheduled windows
Cited in 6 of the 91 reviews we analyzed.
Thorough diagnostics and clear explanations: 7+ reviews highlight technicians explaining problems, methods, costs, and solutions (including visual aids like photos/video) before proceeding
Cited in 6 of the 91 reviews we analyzed.
First-time fix reliability: Multiple long-term customers (5+ year relationships) cite consistent quality and work done right the first time
Cited in 4 of the 91 reviews we analyzed.
Live tracking and proactive communication: Customers receive driver arrival updates and multi-day job progress notifications
Cited in 2 of the 91 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Pricing premium acknowledged by repeat customers: Multiple reviews describe prices as 'a little spendy' or 'cheap' only in comparison context, plus $69 service fee mentioned as the main complaint
“do honest good work. My only complaint is $69 service fee”
Cited in 3 of the 91 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 91 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I had turned off my water heater and while trying to turn it back on, the ignitor did not generate the spark and so pilot lamp could not be turned on. Technician provided me the following options. 1. Replace the thermocouple module 2. Replace the gas valve module 3. Replace the combination of both While I kept reasoning out with them that all was working fine until I turned off the gas water heator, and now the …”
“Update on shower valve repair: a week later and I discovered the plate they put on in front of the shower valve was leaking inside my walls. What a disaster. Really depends on which plumber you get. Had a couple of good experiences with them but then I guess they were trying to recoup money they could’ve got from me on earlier jobs. Unfortunately, will be looking elsewhere in the future. Very disappointed.”
Positive
“I have and will always use My Local Plumber. 2 broken outside faucets from the ice storm. Pipes leaking in wall. I tried to fix it myself. Not a chance. Zac Cassel fixed it like a champ! You get live updates on the drivers arrival time, you get great pricing, and you get great service. What more can I ask for?”
“I called My Local Plumber for help with determining a leak detection within my home. Their plumbers quickly came over and found the leak! They were friendly and knowledgeable! The office staff were also very helpful and attentive. Thanks for helping me in my time of need! I'm so glad I found their service! I highly recommend for leak detection! I wish I could leave 10 stars for their service!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Should you hire My Local Plumber Water Heater Repairs and Leak Detection?
Best for
- Emergency and same-day calls
Hire if
- You need a plumber who actually shows up when scheduled
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own My Local Plumber Water Heater Repairs and Leak Detection?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
My Local Plumber Water Heater Repairs and Leak Detectionisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Dallas · Lake Dallas