Mr. Rooter Plumbing of Newark
Plumber · Newark, DE · Open 24 hours per Google listing
Our verdict
Fast emergency response and skilled crews, but one detailed complaint alleges high-pressure sales tactics and potentially unnecessary $12,000+ repairs with poor documentation.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 15 plumbers we've reviewed in Newark, DE · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: showed up on time during snow/sub-freezing conditions and completed major work within 2 days despite severe weather
2 cited reviews
“Work completed on two days, despite the snow”
“showed up on time, very friendly, thorough job”
4 of 5 reviews praise crew professionalism and technical skill, with teams described as 'well trained professionals' and thorough
4 cited reviews
“Work completed on two days, despite the snow”
“showed up on time, very friendly, thorough job”
“truly very two well trained professionals”
“standard pricing was very competitive”
Competitive pricing confirmed by 1 reviewer for CIPP relining work with warranty provided
1 cited review
“standard pricing was very competitive”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One comprehensive review details pressure-sales tactics: plumber created artificial urgency around weekend rain, discussed financing options unprompted, and customer later felt convinced into a $12,000+ repair they believe may not have been necessary. Reviewer also cites multiple similar complaints found after researching the company.
“pressure tactics and fear based urgency to convince us”
Red flag
Same review reports a neighbor's experience with the same technician (Brandon): unnecessary ceiling/kitchen demolition during unsuccessful leak search, inflated $10,000 insurance claim for exploratory work, and $1,500 estimate for repairs not needed
“pressure tactics and fear based urgency to convince us”
One detailed 1-star review alleges poor documentation of alleged damage: plumber provided blurry, pixelated photos that did not clearly show the claimed broken pipe, and customer was prevented from viewing the excavated area in person
“pressure tactics and fear based urgency to convince us”
Yard left in poor condition after excavation work, requiring customer callback for damage repair
“pressure tactics and fear based urgency to convince us”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We placed a service call with Mr. Rooter to address a plumbing issue in our home. On June 3, 2025, a plumber named Brandon came out to diagnose the problem. He first ran a camera through our toilet and showed me something black on the screen that he said was causing the backup. He then checked our crawl space and found a test plug on the line that had been left from when our home was built by Ryan Homes. He removed …”
Positive
“We called Mr Rooter because all drains in our house had become slow with occasional backups. Inspection revealed that our main interior and exterior sewer pipes were original to the house (1949) cracked, ruptured, and on the verge of catastrophic failure. We got 10 inches of snow the day before the work was scheduled and I didn't believe it was possible in such conditions. Mr Rooter proved me wrong! The work was …”
“Excellent service! Darryl and Max did a fantastic job replacing and repairing our gas line piping and valves. They showed up on time, were very friendly, and did a thorough job explaining the repairs they made. I was very happy I called Mr. Rooter and will use them for future repairs. Thanks, guys!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 418 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Mr. Rooter Plumbing of Newark?
Best for
- Whole-house repiping
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Mr. Rooter Plumbing of Newark?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Newark · Middletown · Hancocks Bridge