England’s Plumbing and Heating
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Based on review analysis
2 concerns
Service refusal after diagnostic call: charged $125 service call fee, then declined to perform a straightforward cartridge replacement on an older faucet citing liability concerns, leaving customer to self repair for $63, Diagnostic fee structure may not align with customer expectations: $125 service call charged upfront even when job scope remains unclear or technicians unable to complete work
Trust Score: 0/100 · Based on 489 reviews
Our Verdict
#15 of 17 in Coatesville, PA
- Water heater install/repair
- You're highly price-sensitive
Hire if: You need fast same-day or after-hours response
Hire if: You need clear communication and upfront explanations
Caution if: You need predictable, consistent service across every visit
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need warranty-grade work on a complex or high-stakes install
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 489 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
Pricing consistently runs high: 2 of 5 reviews explicitly flag cost concerns, including one $500 toilet repair reviewer felt was 'more expensive than it maybe should have been' and another's $1,200–$1,500 faucet replacement quote
Service refusal after diagnostic call: charged $125 service call fee, then declined to perform a straightforward cartridge replacement on an older faucet citing liability concerns, leaving customer to self repair for $63
Diagnostic fee structure may not align with customer expectations: $125 service call charged upfront even when job scope remains unclear or technicians unable to complete work
Quality & Professionalism
High-quality workmanship with specialized certifications: 3 of 5 reviews praise professional expertise, including Bosch Certified technicians for tankless water heaters
Communication
Exceptional emergency responsiveness: answers first call and commits to same-day arrival within one hour even during business hours
Value-add communication: proactively informs customers of rebates and tax credits that result in significant savings
Pricing
Value-add communication: proactively informs customers of rebates and tax credits that result in significant savings
Pricing consistently runs high: 2 of 5 reviews explicitly flag cost concerns, including one $500 toilet repair reviewer felt was 'more expensive than it maybe should have been' and another's $1,200–$1,500 faucet replacement quote
Customer reviews
Reviews from Google, Yelp & more
Very professional, knowledgeable, and personable. I am extremely happy that they are Bosch Certified and they know the ins and outs of our Tankless HWH. England Plumbing is now my go to plumber!
I've been using England's Plumbing and Heating for years and have always been pleased at the service. They've done a number of different jobs at my house and each time, Charles has been great to work with and as has his team. The difference between them and the large plumbing service companies couldn't be bigger.
Recently had a tankless water heater installed by England’s plumbing and Heating. It was a very positive experience through the entire process, from the initial conversation and quote from Charles to the installation/cleanup. Charles also let us know about rebates from PECO and a possible federal tax credit we might have otherwise known about which will result in significant additional savings for us. Would highly recommend England Plumbing and Heating to others.
Well I contacted them to come to the house to replace a cartridge in a shower faucet that I did not have time to do. Two young men showed up. Attempted to open the ring to access the cartridge failed to do so. Told me it was going to be about $1,200 to replace the faucet $1,200 to $1,500. They charged me $125 just to come out. The moment they left I placed some penetrating oil on the ring and removed it by hand. I went to Lowe's, bought a $63 cartridge and replaced it. I called them back to tell them I removed the ring by hand and asked them how much it would be to simply put a cartridge in and they informed me that they had no interest in doing that because the faucet was older and they were concerned that if they replaced the cartridge they would have to cut through the wall and they didn't do drywall repairs and they didn't want to be responsible if something went wrong with the cartridge. So they charged me $125 to come out. We're incapable of opening the faucet ring and then did not want to provide me with the cartridge and replace it after I told him I was capable of removing the ring. I did the repair for $63 myself and I will not contact them again for any plumbing services in the future. I would recommend that if you call this service you make it the second service to come to your home. I would have someone else come out first and look at the problem or just avoid them all together. That's my personal recommendation for my own personal experience.
We had a toilet leaking into the sub-floor below it. I pulled the toilet off and found the flange was not in great shape and decided I wasn't sure about fixing it. England's picked up the phone on the first call and said they could have someone over within the hour (unlike the other places I tried). It turned out to be a simpler fix than I had feared and they were done very quickly. I feel like it was more expensive than it maybe should have been but they were upfront about the costs and I think they did a good job so I can't fault them for that. It was ~$500 to (I believe) put in some kind of stabilizing bracket, new wax ring, reseat the toilet and check for leaks. Work comes with a 2 year warranty. You know what they say, pick two: speed, quality, price. In short: fast, quality work but possibly on the expensive side.
The solenoid valve is leaking in our Noritz tankless water heater. The services guys ordered and will replaced the valve.great work the new valve was installed. No leaks. They also replaced the adjacent gaskets This is extra work that you would want to see and increased the odds against any additional leaks occurring. Thanks guys good work.
Business details
Service area
Based in Coatesville. Serves 13 nearby cities within 20 miles:
England’s Plumbing and Heating