England’s Plumbing and Heating
Plumber · Coatesville, PA
Our verdict
Picks up on first ring and arrives within an hour, but expect to pay premium prices and exercise caution on diagnostic calls—one reviewer was charged $125 just to be told a $1,200+ job was needed.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 15 plumbers we've reviewed in Coatesville, PA · compare all →
Our opinion, based on the 6 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 6 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: answers first call and commits to same-day arrival within one hour even during business hours
1 cited review
“picked up the phone on the first call and could have someone within hour”
High-quality workmanship with specialized certifications: 3 of 5 reviews praise professional expertise, including Bosch Certified technicians for tankless water heaters
3 cited reviews
“Very professional, knowledgeable, and personable. Bosch Certified.”
“very positive experience through the entire process, from initial conversation”
“using England's for years and have always been pleased at the service”
Consistent long-term reliability: multi-year customer retention with repeat business and named technician (Charles) praised across jobs
1 cited review
“using England's for years and have always been pleased at the service”
Value-add communication: proactively informs customers of rebates and tax credits that result in significant savings
1 cited review
“very positive experience through the entire process, from initial conversation”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Service refusal after diagnostic call: charged $125 service call fee, then declined to perform a straightforward cartridge replacement on an older faucet citing liability concerns, leaving customer to self-repair for $63
Cited in 1 of the 6 reviews we analyzed.
Red flag
Diagnostic fee structure may not align with customer expectations: $125 service call charged upfront even when job scope remains unclear or technicians unable to complete work
Cited in 1 of the 6 reviews we analyzed.
Pricing consistently runs high: 2 of 5 reviews explicitly flag cost concerns, including one $500 toilet repair reviewer felt was 'more expensive than it maybe should have been' and another's $1,200–$1,500 faucet replacement quote
“picked up the phone on the first call and could have someone within hour”
Cited in 2 of the 6 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 6 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Well I contacted them to come to the house to replace a cartridge in a shower faucet that I did not have time to do. Two young men showed up. Attempted to open the ring to access the cartridge failed to do so. Told me it was going to be about $1,200 to replace the faucet $1,200 to $1,500. They charged me $125 just to come out. The moment they left I placed some penetrating oil on the ring and removed it by hand. I …”
Positive
“Very professional, knowledgeable, and personable. I am extremely happy that they are Bosch Certified and they know the ins and outs of our Tankless HWH. England Plumbing is now my go to plumber!”
“I've been using England's Plumbing and Heating for years and have always been pleased at the service. They've done a number of different jobs at my house and each time, Charles has been great to work with and as has his team. The difference between them and the large plumbing service companies couldn't be bigger.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 6 of 489 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire England’s Plumbing and Heating?
Best for
- Water heater install/repair
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own England’s Plumbing and Heating?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Cochranville · Coatesville · Gap · Newark