Mr. Plumber by Metzler & Hallam
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Membership programs detected in reviews
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upselling concerns
Trust Score: 0/100 · Based on 1367 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 1367 Reviews Tell Us
Emergency Response
Emergency and same-day calls
What To Watch Out For
One reviewer noted technician lacked proper specialized tools (pipe brush for bio removal, drain stopper brush), requiring workaround with wrench handle and paper towel
1 review mentions membership programs or upselling
Upselling concerns
Quality & Professionalism
All 5 reviewers praise technician professionalism, knowledge, and communication; multiple mention clear explanations during work
High workmanship quality across diverse job types (shower overhaul, drain cleaning, water heater inspection, system checks)
Communication
All 5 reviewers praise technician professionalism, knowledge, and communication; multiple mention clear explanations during work
Pricing
Transparent pricing and no-pressure sales approach; one reviewer specifically praised detailed estimates with no on-the-spot decision pressure
Customer reviews
Reviews from Google, Yelp & more
Luke recently completed a full overhaul of the shower plumbing in my master bathroom, and I couldn’t be more pleased with the results. He was extremely thorough, knowledgeable, and professional throughout the entire process. He took the time to explain everything clearly, paid attention to every detail, and made sure the job was done right. The quality of his work was outstanding, and it gave me complete confidence in the repairs and upgrades he performed. I highly recommend Luke to anyone looking for a skilled and dependable service technician. Excellent job!
Very pleased with the service Joshua Burton provided. Such a nice man and explained everything to me as he was doing it. What was supposed to be a simple project turned into a 5-6 hr service call. And Joshua took it all in stride…making sure everything was done right. Will definitely call on him if I’m in need of more plumbing projects. Mr. plumber should be very proud that he is a member of their team.
I had Mr plumber make an annual check of my homes plumbing system including draining and checking my water heater for optimal performance. In addition, my water softener was checked by testing the water quality testing the hardness of the water. My Technician Caleb, Who’s Perry kept me informed of? He was checking it all time. Reviewed all the results and was very work conscientious and completed his tasks and in a timely manner. I thank him. Gary Baker Fishers Indiana
Matt was great. Personable, friendly and got the slow dream fixed. It was bio around the drain stopper causing slow drain. An easy fix that I thought I had fixed with baking soda and vinegar. Guess that DYI fix didn’t get it. It would be nice if the company supplied technicians with a pipe brush to fully scrub out the bio out between the sink and p-trap so he didn’t have to use wrench handle to try and remove (pic attached.). Also, a small brush to fully clean bio off drain stop instead of having to use a paper towel that left much bio. Just a thought.
Had great experience with Josh from Mr. Plumber. He arrived early/on time. He was very personable and friendly. He was very knowledgeable about the possible causes and solution to my issue. He looked over everything. He was very thorough and made sure there were no other issues. He provided two detailed estimates on the spot and did not pressure me to decide right there on my course of action. Very transparent with options and pricing. Would highly recommend.
Business details
Service area
Based in Indianapolis. Serves 6 nearby cities within 20 miles:
Mr. Plumber by Metzler & Hallam