Mr. Holland's Home Services
Plumber · New Berlin, WI · Open 24 hours per Google listing
Our verdict
Fast emergency response and skilled technicians, but expect premium pricing and verify quotes carefully—one reviewer reported aggressive upselling tactics.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Waukesha, WI · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: restored power on a Saturday afternoon and cleared basement blockage in under 24 hours
2 cited reviews
“power back on a Saturday afternoon meant the world”
“$700 dollars for this service is much too high”
Technicians consistently praised for competence, professionalism, and transparency: 3 of 5 reviews specifically mention tech quality and clear communication with photos/explanations
3 cited reviews
“taken pictures to insure we totally understood results”
“techs amazingly competent and professional quality work”
“$700 dollars for this service is much too high”
High Google rating (4.8/5 across 1,790 reviews) indicates consistent positive experience at scale
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Aggressive upselling and scare-tactic sales behavior: reviewer reported technician recommended unnecessary $1K+ furnace replacement and new system installation after claiming furnace was 'unsafe,' which a second opinion contradicted as fully functional
“uses scare tactics and misleading information to gain sales”
Red flag
Reliability concerns post-acquisition: reviewer reports service quality degradation since PE buyout, with technicians described as unreliable and dishonest
“uses scare tactics and misleading information to gain sales”
Pricing significantly above market rate: $700 for a floor drain blockage clearance flagged as 'much too high,' and reviewer noted this reflects a pattern with bigger companies
“$700 dollars for this service is much too high”
Time estimates are loose and unreliable: technician spent hours on a tuneup without completing it as scheduled
“uses scare tactics and misleading information to gain sales”
1 more cited review
“techs amazingly competent and professional quality work”
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Do not use Hollands. Ever since they were bought by PE their service techs are unreliable , dishonest and not knowledgeable. We had the club membership that included AC/furnace tuneups annually and a discount off any services needed. During my last two tuneups on my furnace there have been issues according to their techs. The first time the tech came for a tuneup was there for hours, then told me a part was broken …”
Positive
“Brian Gaschk, what can I say…Amazing! Thank you to Mr. Holland’s and Brian for restoring my power after a tree branch ripped the electrical mast off my house on a Friday afternoon. To have power back on a Saturday afternoon meant the world to me. Highly recommended service! A++”
“George was a very knowledgeable tech. After his inspection he explained everything that he found. He had taken pictures to insure that we knew and totally understood what his results had shown. I would definitely recommend both George and Mr. Holland's Home Services. Excellent employees. Make sure that you retain these good employees.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,790 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
Should you hire Mr. Holland's Home Services?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Mr. Holland's Home Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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