Moore Mechanical
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium
Based on review analysis
1 concern
One reviewer reports multiple stacked service charges (truck visit fee + work fee) plus extreme material markups, with mention of 'complaint after complaint' when researching the company online.
Trust Score: 0/100 · Based on 215 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 215 Reviews Tell Us
Emergency Response
Fast emergency response: one reviewer with booked schedule was fit in same-day for urgent boiler issue.
Emergency and burst pipe repair
What To Watch Out For
Severe material cost markup: one reviewer documented $204 charge for a $3 half-inch PEX coupling, representing a 6,700% markup.
One reviewer reports multiple stacked service charges (truck visit fee + work fee) plus extreme material markups, with mention of 'complaint after complaint' when researching the company online.
Quality & Professionalism
4 of 5 reviewers praise workmanship and professional execution, with jobs ranging from boiler repair to plumbing installation completed flawlessly.
3 of 5 reviewers highlight exceptional communication and troubleshooting—techs explain work clearly and answer questions thoroughly.
Communication
3 of 5 reviewers highlight exceptional communication and troubleshooting—techs explain work clearly and answer questions thoroughly.
Pricing
Severe material cost markup: one reviewer documented $204 charge for a $3 half-inch PEX coupling, representing a 6,700% markup.
Customer reviews
Reviews from Google, Yelp & more
Prompt response and thorough search for problem. Diagnosis helped us understand what more had to be done. Very professional. We trust Moore for good work and honest advice.
I had a boiler issue and called Moore Mechanical. They were booked for the day but found a way to fit me in. Scott came out and quickly fixed my boiler. Everyone I dealt with was friendly and helpful. I highly recommend them.
I really appreciated the time Matt and Shane took to troubleshoot my heating issue, explain it to me, answer questions, and offer solutions. I also had a good experience scheduling and confirming details with their admin team as well. Everyone was professional, knowledgeable, and friendly and I would call them again if I had another issue!
Moore mechanical is very unethical in their Service Billings. They charge to point the truck in the direction of the service call then they have another charge to actually do the work and then they have a 6,700% markup on their material. They literally charge $204 each for a half inch PEX coupling that cost $3. If you Google the company you'll find out they have complaint after complaint after complaint and even the employees complain about the company and the miscommunication that's happening within. I don't honestly know why anyone would use them. If you don't believe this Google the company and read it for yourself
Amazing service from Moore Mechanical agains his summer! This is the second time we have needed their help and second time we have been amazed! It started with Adam getting us the info needed and continued with their techs communicating well and performing the needed work flawlessly! We appreciate the local service and support! First time, AC unit work and the second, new faucet, garbage disposal & under sink plumbing all cleaned up and professionally installed!
Business details
Service area
Based in Traverse City. Serves 1 nearby cities within 20 miles:
Moore Mechanical