Michael's Plumbing & Heating, Inc.
Plumber · Harrisonburg, VA
Our verdict
They'll send a crew fast for major emergencies and handle complex jobs others refuse, but watch out for travel charges that can inflate your bill by $200+.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 13 plumbers we've reviewed in Bridgewater, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Responds quickly to emergency calls; one reviewer had a burst main line serviced the next morning after calling, with crew arriving same day as contact
2 cited reviews
“sent a crew right out. Excellent work. Extremely professional.”
“Very quick response.”
Willing to tackle large, complex renovation projects that other contractors decline
1 cited review
“they didn't want to help me. I finally called Michael's plumbing”
Offers free assessment visits with upfront quotes before work begins
Cited in 1 of the 5 reviews we analyzed.
3 of 5 reviewers explicitly praise professionalism, efficiency, and quality of work
2 cited reviews
“sent a crew right out. Excellent work. Extremely professional.”
“they didn't want to help me. I finally called Michael's plumbing”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing transparency issue: one reviewer reported unexpected charges after being told only labor would be billed, then being charged substantial travel fees without clear upfront disclosure
“I should have been charged only 197.50”
Travel time charges are significant and can more than double the quoted service fee; one reviewer was quoted $197.50 but charged $419.73 due to 30-minute travel time each way
“I should have been charged only 197.50”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Pool heater not working. I called and they came out within 4 days. After 30 minutes of looking they let me know it was not fixable (it was old).Anyway, that visit cost me 419.73. The travel time was 30 minutes each way which they charge you for. I should have been charged only 197.50. Always get quotes before and in writing.”
Positive
“Simple process. Given quote prior to arrival. NO fee to come out and assess work! Very good business practices. Friendly techs and fast and efficient work!”
“I recently bought a house in the Harrisonburg that had to be completely renovated from the inside out. I called many contractors and they didn't want to help me. I finally called Michael's plumbing. And I was so glad that I did they put an air conditioning system to my house. I'll bring a new hot water heater. They fixed all of my gas lines. They fixed the electrical lines, it's an all and one facility. If you ever …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 76 reviews so far. Treat this as a first read.
Newest review in our sample: Oct 2025.
Own Michael's Plumbing & Heating, Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Bridgewater · Shenandoah