Mark Lomax Plumbing
Unknown
No response data yet
Not Verified
No emergency data in reviews
Unknown
Based on review analysis
2 concerns
Pricing fairness scored 0/100 with no explanatory reviews provided; combined with high variance (43 points) and one 1 star billing complaint, suggests undisclosed fees or significant quote/invoice mismatches, 3 of 5 reviews are 1 star with professionalism complaints; management appears unresponsive to complaints (explicitly stated in one review)
Trust Score: 0/100 · Based on 16 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 16 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
3 of 5 reviews report rude, dismissive, or inconsiderate behavior from field staff and management; management failed to address complaints
1 review documents severely inadequate cleanup after bathroom work (worker used customer's towel, left brown dirty towel in tub, customer had to deep-clean with sanitizer)
Pricing fairness scored 0/100 with no explanatory reviews provided; combined with high variance (43 points) and one 1 star billing complaint, suggests undisclosed fees or significant quote/invoice mismatches
3 of 5 reviews are 1 star with professionalism complaints; management appears unresponsive to complaints (explicitly stated in one review)
Quality & Professionalism
2 of 5 reviews praise specific technicians (Matthew, Jamie) for knowledgeable, timely, and respectful work with cleanup
Communication
3 of 5 reviews report rude, dismissive, or inconsiderate behavior from field staff and management; management failed to address complaints
Respect for Your Home
2 of 5 reviews praise specific technicians (Matthew, Jamie) for knowledgeable, timely, and respectful work with cleanup
1 review documents severely inadequate cleanup after bathroom work (worker used customer's towel, left brown dirty towel in tub, customer had to deep-clean with sanitizer)
Customer reviews
Reviews from Google, Yelp & more
Th Lomax crew of Matthew and his assistant are to be commended for performing great work and for being understanding of the problems we encountered at 28 Kipling Lane. They are great example of personnel that brings credit to your company.
We had our water heater replaced by Jamie. He was timely, knowledgeable, and respectful. He explained the process to us and we trusted him completely! The water heater was installed quickly and he cleaned up afterwards! We couldn’t be happier with the service from Mark Lomax Plumbing and we will be using them exclusively!
Absolutely the worst company I've had to deal with. Employees were beyond rude and when I contacted management I can see where they get it from. The management was rude and inconsiderate even though their company was in the wrong. Never once tried to right the situation. I would not recommend this company to anyone, there are several, SEVERAL other plumbing companies in the area, I highly recommend using any of them over Lomax Plumbing.
Workers I encountered were very rude and ridiculous. They parked their car in the road directly across people’s driveway and block the way. Completely inconsiderate to other people in the neighborhood. Unreasonable to talk to. Terrible experience.
No no no!!! I really want to stop you from calling them.. we had this company twice to do some work in our bathroom and both times the guy used MY bath towel to clean the floor and put the brown dirty towel in the tub and oh my god... what a mess he left for me to clean after work( and considering I have a 3 month baby that I can’t leave alone) ... I literally cried when I saw what he left for me to clean... I had to buy disposable mops and few bottles of alcohol to clean and sanitize our master room bathroom...I still feel disgusted when I walk barefoot in our master bathroom ..I hope I hear something back from them so I modify my review...
Business details
Service area
Based in Auburn. Serves 2 nearby cities within 20 miles:
Mark Lomax Plumbing