Mark Lomax Plumbing
Plumber · Auburn, AL
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Our verdict
Inconsistent service quality with excellent work on good days but serious interpersonal problems and poor follow-up on bad days—flip a coin on which Mark Lomax crew shows up.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 11 plumbers we've reviewed in Auburn, AL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
2 of 5 reviews praise specific technicians (Matthew, Jamie) for knowledgeable, timely, and respectful work with cleanup
1 cited review
“Matthew and his assistant are to be commended for performing great work”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing fairness scored 0/100 with no explanatory reviews provided; combined with high variance (43 points) and one 1-star billing complaint, suggests undisclosed fees or significant quote/invoice mismatches
Red flag
3 of 5 reviews are 1-star with professionalism complaints; management appears unresponsive to complaints (explicitly stated in one review)
“Employees were beyond rude and management was rude and inconsiderate”
Cited in 3 of the 5 reviews we analyzed.
3 of 5 reviews report rude, dismissive, or inconsiderate behavior from field staff and management; management failed to address complaints
“Employees were beyond rude and management was rude and inconsiderate”
Cited in 2 of the 5 reviews we analyzed.
1 review documents severely inadequate cleanup after bathroom work (worker used customer's towel, left brown dirty towel in tub, customer had to deep-clean with sanitizer)
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Absolutely the worst company I've had to deal with. Employees were beyond rude and when I contacted management I can see where they get it from. The management was rude and inconsiderate even though their company was in the wrong. Never once tried to right the situation. I would not recommend this company to anyone, there are several, SEVERAL other plumbing companies in the area, I highly recommend using any of them …”
“Workers I encountered were very rude and ridiculous. They parked their car in the road directly across people’s driveway and block the way. Completely inconsiderate to other people in the neighborhood. Unreasonable to talk to. Terrible experience.”
“No no no!!! I really want to stop you from calling them.. we had this company twice to do some work in our bathroom and both times the guy used MY bath towel to clean the floor and put the brown dirty towel in the tub and oh my god... what a mess he left for me to clean after work( and considering I have a 3 month baby that I can’t leave alone) ... I literally cried when I saw what he left for me to clean... I had …”
Positive
“Th Lomax crew of Matthew and his assistant are to be commended for performing great work and for being understanding of the problems we encountered at 28 Kipling Lane. They are great example of personnel that brings credit to your company.”
“We had our water heater replaced by Jamie. He was timely, knowledgeable, and respectful. He explained the process to us and we trusted him completely! The water heater was installed quickly and he cleaned up afterwards! We couldn’t be happier with the service from Mark Lomax Plumbing and we will be using them exclusively!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 16 reviews so far. Treat this as a first read.
Newest review in our sample: Nov 2020.
Own Mark Lomax Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Auburn