Maitz Home Services
Plumber · Bethlehem, PA · Open 24 hours per Google listing
Our verdict
4.7★ across 3,138 reviews with BBB A+ accreditation; strong workmanship (19 theme hits) and fast dispatch (9 fast_response) but 2 documented no-show appointments and 1 surprise fee complaint flag scheduling reliability.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 15 plumbers we've reviewed in Bethlehem, PA · compare all →
Our opinion, based on the 90 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Water heater dispatched and installed same-day; technician arrived within the hour for emergency water heater failure (sxiWQ2DvtLfySQJV4hHG)
1 cited review
“My experience with Maitz was nothing short of outstanding. I contacted them with my emergency, and to my absolute relief, a technician was dispatched and arrived at my home within the hour.”
Cited in 2 of the 90 reviews we analyzed — 1 cited review not excerpted here.
Workmanship cited in 19 of 90 analyzed reviews; technicians praised for thoroughness and cleaning up after themselves
Cited in 3 of the 90 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Charged service fee for doing nothing on an R-22 system; refused to recharge or leak-check, only offered full system replacement (RSOQBLF4N2vtnConsNOL)
Cited in 1 of the 90 reviews we analyzed.
Two documented appointment no-shows requiring reschedule 10 days out; caller had to follow up after second missed window (ibm8O3BBedNDMYLJ0TDG)
“We originally scheduled a Saturday appointment. However, on the afternoon the day before the visit, they called indicating they were busier than anticipated. A new time was scheduled. After 2 of us took the weekday off, no one showed up! Also no one called to inform us.”
Keep it in proportion: these concerns are cited in 2 of the 90 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Terrible service. Waiting in drive thru for 15 mins for a coffee and hot sandwich. They forgot my food and I had to go inside and order another one because they lost my original order.”
“I'm sorry to say that we received much less than the stellar service that their 4.7 review rating would imply. We originally scheduled a Saturday appointment between 12noon & 4PM to have a water heater replacement estimate. However, on the afternoon the day before the visit, they called indicating they were busier than anticipated that Saturday. So a new time was scheduled, between 12 & 4 on the Tuesday, 10 days …”
“I signed up for the “Confort 360 membership” plan expecting reliable service, priority scheduling, and member benefits such as discounts and same-day support. Unfortunately, my experience has been far below expectations. During an AC tune-up visit, the technician mentioned that the compressor was not functioning properly. However, the tenant in the property had not reported any issues prior to the service. Shortly …”
Positive
“Brandon was wonderful! Arrived as scheduled, super friendly and respectful. Assessed the issue, gave me the price and fixed my broken pipe. He fixed the pipe in my crawl space efficiently and there was no surprise charges when completed. So pleased with Maitz and specifically Brandon. They've earned a new customer.”
“This company I highly recommend to anyone who is looking to replace there furance or any type of plumbing or electrical work done. Anthony who is in charge of finance aspect works with you and your family and the technician Jerry and Chris are not just good at their job but they also clean up behind themselves. Very very professional and highly recommend.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Maitz Home Services?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Maitz Home Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Bethlehem · Bath · Bechtelsville · Parryville