Maeser Master Services

I called Maeser And got same-day service. They called 30 minutes before arrival time and sent a picture of their representative. They arrived during the timeframe. They said they would. Tyler was excellent. He fixed my pipe in a timely manner and was very friendly and courteous. I highly recommend Maeser And would definitely use them again!

Anderson did such a great job. We had a miscommunication with when and where he should meet the HOA maintenance people to get the water shut off, but that was not his fault. He was pleasant and professional and fixed the repair without a problem. Would highly recommend!

The Maeser team was very professional...their attention to detail as they were laying the tile made my bathroom look soooo 👍 good...will definitely call again when we're ready to do our 2 other bathrooms

Installed the wrong unit. Put in a smaller one and lied to my face and said it was correct. Checked the serial numbers I was correct. Threatened to sue before they put in the correct one. Then didn't hook it up to the duct work so it was blowing into the crawl space. Unhooked my dryer vent so it was blowing into the crawl space. Destroyed my floor and put holes into my walls. Horrible people

They charge 344 to change out a compasitor that's a $20 part. Dude was at my house 45 minutes. I have asked for a detailed bill nothing. No one told me what the service call cost nothing. I was not home and he's in my house with my son so I told him to fix it and and contacted the office about the cost. No call back no response nothing. Price gouging is illegal. I expected 175 but 344 ridiculous.

Maeser Master Services 58-Day Heat and Air Nightmare Installation On May 17, 2023, Maeser Services in Louisville, KY came to our home to bid on installing a new heat and air system. The estimator determined that a 3-ton unit would be more than adequate for our home. During his 20-minute visit, I asked him three times if was he sure a 3-ton would do the job. Each time he assured me it would be more than efficient. The bid was for an air handler with variable speed indoor heat pump and a plenum, with a one-day installation. May 22: Maeser came to install the new unit. They took all day, but they didn't get the unit installed, so there was no air in our home. They left after 5:30 and didn't say when they would return. May 23: I called to see what time they would be coming. The scheduler said they were to come out all day to finish the job. I waited until after 10 AM and called again to see where they were. Another scheduler said they weren't coming today. I told her they had to come now to finish the job, because it was going to be in the high 80s, and we needed a working air unit to stay in our home. They finally showed up and finished the installation. That weekend the temperature reached over 90 degrees and the new unit was holding at 78 degrees and would go no lower. At that time, I knew the unit was undersized. I also saw where the installers burned our carpet and two walls with a blowtorch. (Pictures below) June 2: The installation manager came out to inspect the damage and the undersized unit. He said we had a two-fan speed unit. We had paid for a variable-speed indoor heat pump. They had installed a lesser unit. July 5: After 33 days, Maeser finally came back to install the correct-sized unit. Before they started, they wanted me to sign a paper saying they were not responsible for any damages incurred during the installation of the equipment. In other words, while they are using their blowtorch, which they had already burned our carpet and 2 walls, they wouldn't be liable if they burned our house down. I refused to sign the paper. They finally consented and started the installation of the second unit. They got most of the work done, but then informed me I had to pay for the plenum, a key piece of equipment that joins the new unit to the existing ductwork. The estimator said, from day one, that the new plenum was included in the bid. I refused to pay because it was already paid for. At that point, the installers walled off the job. So, for the next 14 days, we had to leave our home because we had no air conditioning during the heat of summer. During that time, I fabricated our existing plenum in order to for them to come back to finish the installation. What homeowner has to do that? July 19: Since I now had a plenum, Maeser agreed to come and again they said I had to sign their paper saying they were not responsible for any damages done during the installation process. I again refused. After a few phone calls, they finally installed the correct unit after 58 days to do a one-day installation. July 20: However, the next day the installers had to come back because the unit was leaking water on our wood floor. They determined that they had not used glue to hold the drainpipe together. *The installers were not licensed, unprofessional, used the f-word several times, and never apologized for all the delays, mistakes, and damage they caused to the home. For a total of 15 days, we were unable to stay in our home due to the exterior high temperatures, because our new air system was not installed.

The most expensive service I have ever paid for... with the lowest quality. I had the heating and air conditioning installed on 02/06/2020. $5710.54 , "The house is only 1240 square feet." In 2021 in the middle of winter the heating broke down... more than a week to repair it. Today, 12/09/2022, in the middle of summer, the compressor broke down... in any case, it was difficult to lower the temperature by 1 degree, and not because of any obstruction, the filter is changed once a month. They charged me $99 just for telling me that the compressor doesn't work and that I have to wait a month for the new one.... and on top of that I have to pay another $1200 to install it... more than $7000 for a piece of equipment that it doesn't stop breaking..... and all that supposedly giving its best offers to the client.... Ridiculous !!!! Don't waste your time and money with this company, I searched the internet and the whole kit cost around $2000 that means that for this service I would have preferred to buy all the necessary equipment and learn to do the job.... and I bet it would have been better than this disaster.... I would have kept the knowledge and the tools. I'm going to upload the photos so you can judge for yourselves... I don't know what they did but when they installed the heating the floor in that area of ​​the house lowered a little... they didn't change the cables that go to the thermostat or the compressor , they left the 220VAC disconnect cover open... the box that LG&E installed disconnected and the cables on the ground. I think that with more than $3000 profit they could have done something better or at least take responsibility for the bad job they did. El servicio más caro que he pagado.. con la menor calidad. Me instalaron la calefaccion y el aire acondicionado en el 06/02/2020. $5710.54 , "La casa solo tiene 1240 pies cuadrados". En 2021 en medio del invierno la calefaccion se descompuso... mas de una semana para repararla. Hoy 09/12/2022 en medio del verano se descompuso el compresor..... de cualquier manera le costaba para bajar 1 grado de temperatura, y no por alguna obstruccion el filtro se cambia 1 vez al mes. Me cobraron $99 solo por decirme que el compresor no sirve y que tengo que esperar un mes por el nuevo...... y ademas tengo que pagar otros $1200 para instalarlo....... mas de $7000 por un equipo que no para de romperse..... y todo eso supuestamente dando sus mejores ofertas al cliente.... Ridiculo !!!! No gasten su tiempo y dinero con esta compañia, yo busque en internet y el equipo completo cuesta alrededor de $2000 eso quiere decir que por este servivio yo hubiera preferido comprar todo el equipo necesario y aprender hacer el trabajo.... y apuesto que hubiera sido mejor que este desastre....... me quedaria con el conocimiento y las herramientas. Voy a subir las fotos para jusguen por ustedes mismos... no se lo que hicieron pero cuando instalaron la calefaccion el piso en esa area de la casa bajo un poco ..... no cambiaron los cables que van al termostato o al compresor , dejaron la cubierta de desconectivo 220VAC abierto...... la caja que instalo LG&E desconectada y los cables en la tierra. Yo pienso que con mas de $3000 de ganancia podian haber hecho algo mejor o por lo menos hacerse responsables del mal trabajo que hicieron.

We were five star monthly members with Maeser for several years. We canceled recently after a terrible experience with the company. John Day with Maeser along with another gentleman came to do our 6 month Heating/Air inspection and when they were finished he went through a list of things he noticed including telling me that the last guy who came six months ago didn't put all the screws back in our unit upstairs. He went through everything and told us the outdoor coils on both units very extremely dirty and covered in hair as well as the heat pump and needed to be cleaned. He said it would cost $106 for each unit, so $212 for both. I told him that we had a lot of expenses currently but we would do the worst one right now as he made it seem like it was a huge concern. Before they do anything we had to pay the $106, after paying my wife and I noticed John and the other guy go outside plug a water hose into our faucet and John simply sprays the outside of the unit with a water hose for 5 minutes and then he does the other one for 5 minutes, 10 minutes labor to spray a water hose while the other guy stood and watched. When hearing they would clean the unit we thought that they would actually clean the unit as we have a water hose right by the unit which we could have sprayed it down ourselves. As I can imagine no one would ever pay $106 for someone to a spray water hose for 5 minutes per unit. So, they are charging $106 to spray a unit with a water hose for 5 minutes nothing else, no actual cleaning. After the ten minutes of spraying a water hose, John has the nerve to come in and say it's still not totally clean but better than it was. I felt I had just be conned, so I proceeded to call Maeser thinking this was a mistake no way they charge $106 to a "priority member" to spray a unit with a water hose for 5 minutes. I called once and dispatch never called me, so I called again and no one called and the third time I spoke with someone and told him what happened and what I was charged to which he replied, "wow." The third guy I spoke with emailed customer service to give me a call. After over a day someone finally called me back and I told him we were members and the experience I had and what I was charged, he did nothing but just said that's what we charge for that service and the price was "fair" and justified. I was shocked and immediately called back to cancel my membership. After I did this I received a call from Scott Bowles who said they'd refund the $106 and then he said "we'd agree to do business with other people." I never once received an apology for the experience and being in customer relations myself, I can honestly say this is one of the worst customer service experiences I have ever received.

I needed a new water heater installed, old one removed and taken away. Basic replacement, 40 gallon short for a 40 gallon short. Maeser was my 3rd estimate. I wasn't going to call them at all due to a small valve repair that they bilked me on. That said, I went to Home Depot and saw that they could replace a water heater, same day and they used Maeser as their plumbing company. So I decided to set it up. The Maeser Tech Larry Taylor came out and looked at the water heater. I told him I wanted the Rheem water heater from Home Depot. He did his calculations and came up with $2,188 ... then said, HD is out of 40 gallon gas water heaters, and we will have to use our preferred brand that is not sold at Home Depot. I asked the price of the water heater they would provide and he said he had no way of knowing that because he just plugs in the work to be done and his iPad comes up with the total. I know the 40 gallon short gas water heaters at HD were under $700 and they were in stock, in many of the local HD's. He also added that he couldn't take away the old heater! Bate and Switch! Price Discrepancy: The significant difference between the Home Depot water heater price (around $700) and the Maeser estimate ($2,188) is a major red flag. The technician's inability to provide a breakdown of the water heater cost is also concerning. A reputable company should be transparent about their pricing. "Bait and Switch" Tactics: Claiming Home Depot was out of stock when I knew they were not, and then pushing their "preferred brand" is a classic bait-and-switch tactic. This suggests a lack of honesty and an attempt to inflate the price. Refusal to Remove Old Heater: Most water heater installation services include the removal and disposal of the old unit. The technician's refusal to do this is unusual and adds to the overall impression of poor service. Past Negative Experience: My previous negative experience with Maeser regarding the valve repair is also relevant, as it establishes a pattern of potentially questionable business practices. They refunded $400 for a $900 over charge- the best they said they could do. Home Depot and Maeser Relationship: While Home Depot uses Maeser for some installations, this doesn't guarantee a positive experience. Home Depot contracts with many companies, and those companies are still responsible for their own actions. I will contact Home Depot about my experience with Maeser. I will file a complaint with the Better Business Bureau (BBB) , and post on Google reviews. It's important to protect yourself from potentially deceptive business practices!

We've hired Maeser twice for two unexpected water issues - but isn't this the case for most plumbing needs? The first visit happened when my husband broke the porcelain toilet while changing the seat. So much for a cheap upgrade! He called a couple of plumbers and Maeser said someone could come right away with a toilet. Not an ideal scenario but my husband was terrified if the toilet broke beyond the crack we'd have a small flood. The service technicians were quick and didn't leave any mess behind. Our recent visit happened this week. A bubble in the kitchen ceiling paint brought attention to a leak from the upstairs bathroom. The drywall was cracked along the seam. Our appointment time was scheduled between 10a - noon, which is the period the service technicians arrived. The team very thoroughly checked the fixtures, not only in the upstairs bathroom but the master bathroom next to it. After checking a handful of areas we were left with the conclusion we'd have to cut a hole in the kitchen ceiling to reveal the pipes. After cutting away the drywall we could see it was very wet but our pipes were dry! It had the service technicians stumped. I was thankful my husband was staying with them to ensure they kept looking. It led the service technicians to uncover a small gap between the bathroom tile and closet doorway, which sits next to the bathtub. Very, very small. When water was poured into the gap it poured into the kitchen downstairs! While I'm happy the fix wasn't replacing pipes or another experience alternative I can't believe a gap in caulk led to wet drywall and a hole in my ceiling. Our tub and edges are now fixed and we added a tub splash guard as recommended by the service technicians. Again, another job well job. Responsive, friendly and helpful service, cleaned up the area well and answered my husband's questions. Maeser does charge a diagnostic fee that can be applied toward the service. It's better than most (we've not found a plumber with free estimates). We will call them again for future plumbing needs.

Maeser came very highly recommended from a friend of mine, so we reached out to them for some very routine maintenance and service for our single family home's HVAC unit. They were very personable on the phone and initially helpful in scheduling this service. The day of service rolls around, and no one showed up to my house for service. As this was on a Friday, I waited through the weekend to call them to see what the problem was. Turns out, the receptionist who took my call wrote down the incorrect phone number, and as such, the technician in the field couldn't reach me. I took this in stride, "no big deal," etc. We rescheduled for a later date. That second date (5/22), again, another no-show. I called Maeser to see what was going on this time around. Again, the technician had tried reaching me at my cell phone, and as there was no answer, my appointment was not completed. No voicemails left. I confirmed with the receptionist taking my call this time around, Ricardo, that they had the correct number on file, which they did. I've had my cell phone on me with completely normal service this entire day, and I've received countless phone calls from other people today. So, either they never called me, or the field technicians still have my incorrect number. Ricardo offered to reschedule again, but I was pretty livid at this point and declined. I cannot continue leaving work for the afternoon and have people no-show for appointments. I've been available on both dates with a fully functioning cell phone at the appointment times twice now, and I can't give them the benefit of the doubt a third time. Will be seeking service elsewhere.

I came home on a hot July Friday night to a loud vibration shaking my house and quickly realized it was my HVAC, and whatever it was...wasn't good. What was I going to do at the beginning of a weekend to get this fixed fast without spending a fortune?? I turned to Yelp early the next morning - as a new homeowner I didn't have any resources on hand and needed to find a trustworthy company to help me out. My fellow Yelpers steered me in the right direction ~ Maeser Master Services. I was impressed with the owner's credentials, I loved the fact that it was a local business, and thrilled when someone answered the phone on a Saturday before 10 AM and promised that a technician would see me on the same day, even though I'm a bit further out in Oldham County. Although the tech was a bit late (the job before mine was more complex than they realized) I was kept in the loop the whole day by the customer service operator and my appointment was kept. My technician found a relatively inexpensive issue and showed me the problem (long story short - don't use cheap air filters in those things). Even though he could have easily made up some bigger more expensive problem and I wouldn't have ever known it, he charged for a small part and his trip fee. He was kind to my kids, professional, and efficient. I would absolutely recommend Maeser to others for HVAC services - and with the positive experience that I had I would also call them for their other services.

Update: Rick came to our house for our annual inspection. Very professional as always. I believe he started recently with Maeser (was here a month or so ago with another staff member when we had an issue). ----- Consistently impressed by Maeser's work and customer service. We noticed our AC unit wasn't working properly, called Maeser, and they sent someone out within less than an hour. John S was very polite, knowledgeable, and thorough in explaining what the issue was. He provided several options for what action I could take today. He was accompanied by a new team member, Rick, who was also very polite, knowledgeable and helpful in identifying the problem and resolving it. Five star service from both of these team members! We have been Maeser customers for about a year; calling them for a second opinion on an issue we had last summer (at the recommendation of a family member). They were so much more polite, professional and honest than the other company we were dealing with through our home warranty. We recommend them any time we learn that a friend or family member is having an HVAC issue.

I wish there was an option for 0 stars... My father and both grandfathers were well respected in plumbing and plumbing supply for the last 50 years in Louisville. It was upon their recommendation that I use Maeser. The work that I have had them do in the past was done well and without issue, but NEVER again! We called them out to look at a small job at our home, and got side swiped by an unbelievable estimate more than 4x what we expected. They will not have my business for this job, but after 5 minutes in my home they walked away with my $69 (mandatory service fee). When we called the main office to inquire about the service fee, we were met by rudeness. We have another company coming to do the work tomorrow, for a respectable price. I come from a family that knows the business and knows the average cost for a job. What they offered today, is pure robbery. Having to paying them a $69 "service fee" for that estimate is unbelievable!

This is the second time I requested service from this company. The first time was an amazing experience. The technicians who came out were very professional and finished the repair in a timely manner. This time is a completely different experience. Last night I set up an appointment for them to come out today between 8a and 10a. I had some plumbing issues in the upstairs bathroom. 10a rolls around and nobody has shown up. I contacted them and was informed that the technician got behind on the first job but should be at my plane within the hour. I informed them, again, about my issues and that in a couple of hours I will need to leave to get my daughter (I have a feeling the project will take a few hours). I wait almost an hour in a half and they still haven't arrived or called. As a result I decided to go with a different company. It appears that they are short on technicians which is unfortunate.