Maeser Master Services
Plumber · Louisville, KY · Open 24 hours per Google listing
Our verdict
29% of 100 analyzed reviews are 1-2 star — same-day service and pro techs draw praise but 26 one-star reviews flag pricing shock and dispute resolution problems.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 15 plumbers we've reviewed in Louisville, KY · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day arrival cited in 18 of 100 reviews; reviewers note pre-arrival texts with tech photos
1 cited review
“I called Maeser And got same-day service. They called 30 minutes before arrival time and sent a picture of their representative.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Free diagnostic visits noted — no charge when source of problem can't be determined
1 cited review
“What I love about Maeser is that they don't charge just for coming out--if they can't discern the source of a problem and a course of action, they don't charge for the visit/consultation.”
Emergency sewer backup response in middle of the night handled same-call
1 cited review
“Recently, the sewer backed up into our home in the middle of the night. We called Maser as soon as we realized it and they came out immediately.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
26 of 100 reviews are 1-star with sticker-shock estimates and unanswered refund requests as recurring themes
“We called them out to look at a small job at our home, and got side swiped by an unbelievable estimate more than 4x what we expected.”
Cited in 2 of the 100 reviews we analyzed.
Pricing complaints in 6 of 100 reviews — estimates quoted at 4x customer expectations after $69 service fee paid
“We called them out to look at a small job at our home, and got side swiped by an unbelievable estimate more than 4x what we expected.”
Cited in 2 of the 100 reviews we analyzed.
Refund/dispute resolution flagged — customer reports no callback after leaving messages
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Installed the wrong unit. Put in a smaller one and lied to my face and said it was correct. Checked the serial numbers I was correct. Threatened to sue before they put in the correct one. Then didn't hook it up to the duct work so it was blowing into the crawl space. Unhooked my dryer vent so it was blowing into the crawl space. Destroyed my floor and put holes into my walls. Horrible people”
“They charge 344 to change out a compasitor that's a $20 part. Dude was at my house 45 minutes. I have asked for a detailed bill nothing. No one told me what the service call cost nothing. I was not home and he's in my house with my son so I told him to fix it and and contacted the office about the cost. No call back no response nothing. Price gouging is illegal. I expected 175 but 344 ridiculous.”
“We were five star monthly members with Maeser for several years. We canceled recently after a terrible experience with the company. John Day with Maeser along with another gentleman came to do our 6 month Heating/Air inspection and when they were finished he went through a list of things he noticed including telling me that the last guy who came six months ago didn't put all the screws back in our unit upstairs. …”
Positive
“Anderson did such a great job. We had a miscommunication with when and where he should meet the HOA maintenance people to get the water shut off, but that was not his fault. He was pleasant and professional and fixed the repair without a problem. Would highly recommend!”
“The Maeser team was very professional...their attention to detail as they were laying the tile made my bathroom look soooo 👍 good...will definitely call again when we're ready to do our 2 other bathrooms”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Maeser Master Services?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Maeser Master Services?
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Nearby: Louisville · Taylorsville