Lion Home Service
Plumber · Fort Collins, CO · Open 24 hours per Google listing
Our verdict
Multi-trade home-services business with 6,044 Google reviews at 4.7 but a striking split in the 100-review sample: 49 are 1-star vs 41 5-star (consistency 0.09). Multiple 1-star reports flag surprise fees and slow follow-through on warranty work alongside praise for techs Jerry, Charity and Dagan.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Fort Collins, CO · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Sunday HVAC consultation followed by next-day install — Charity assessed on Sunday and a team installed AC, furnace, electrical and duct cleaning the following day
Cited in 1 of the 100 reviews we analyzed.
Membership inspection program identified plumbing issues with named techs (Jerry) and explained pricing options upfront via the office
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
$29 diagnostic quoted on the phone became $200 on arrival for a visible loose-bolt leak — flagged as a scam by reviewer
“Was quoted on the phone a $29 fee for them to come out and tell us what was wrong when we let them know it was most likely just a loose bolt”
Red flag
Three-week wait for an electrician appointment that was no-showed twice despite confirmation — no apology and a 3-week reschedule offered
“We waited a week for a Lion Home Service electrician appointment. Ok, we could live with that, but they never kept the appointment”
Red flag
Reviewer reports being charged multiple service fees over weeks before furnace was finally fixed; later $5,000 AC coil repair with assurances did not hold
“I was charged almost $5000 for an evaporator coil replacement and cleaning, with assurance”
Multiple Yelp reviewers report a $29 phone quote ballooning to $200 on arrival — surprise-fee pattern on the diagnostic charge
“Was quoted on the phone a $29 fee for them to come out and tell us what was wrong when we let them know it was most likely just a loose bolt”
Repeat warranty issues flagged — $5,000 evaporator coil work and an $800 outlet repair that didn't hold; follow-up scheduling stretched 3+ weeks
“I was charged almost $5000 for an evaporator coil replacement and cleaning, with assurance”
Cited in 2 of the 100 reviews we analyzed.
Hose-bib replacement billed at $489 after $586 discount where reviewer says fair-market is $150-200 — pricing complaint with named comparable
“They charged me $586 discounted to $489 for an hours work.”
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I had asked your office to send your your man out with a tall ladder cause I have a 11 foot six ceiling and I need a couple lights, new bulbs and Bella and them which I had which I told your office and he should have a no ladder at all and I had a 10 foot and a 7 foot he picked up the 7 foot complained about it all the time and I told her he would not use the 10 foot because he said he he can’t so he couldn’t reach …”
“I realize it's New Year's Eve, but I guess "24/7" doesn't apply. Called in this morning as our refrigerator circuit tripped and would not stay on. They said their dispatcher would get back to me. After over 2 hours they called and said they would be out. Then I get a text saying they don't work on "appliances". I said it's NOT the appliance, it's the circuit breaker. Then they said they don't have an electrician …”
“if you want to be PRICE GOUGED, CALL LION HOME SERVICE!!! I regret not reading previously posted reviews of this company. Consequently, I have paid a heavy price for it. I shall summarize my encounter with this company as follows: On October 21, 2021 the company's repair representative, Anthony arrived to fix my non functioning furnace. After spending less than 40 minutes in my home of which almost half included …”
Positive
“Jerry Hearn provided the best service and experience. Very helpful, knowledgeable, and was very diligent in his investigating of the issue. He found and fixed the repair quickly. We highly recommend Lion Home Services and Jerry is your guy. Thank you”
“I recently had maintenance work done at my home that involved plumbing (Jerry), electrical(Kyle), and HVAC(Jeff) services, and I couldn't be more impressed. Each technician was highly skilled and professional, addressing the issues efficiently and effectively. They arrived on time, were respectful of my property, and clearly communicated the work they were performing. The quality of their work was outstanding, and …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google headline is 4.7 across 6,044 reviews, but the 100-review sample shows 49 of 100 at 1 star — Yelp surfaces multiple expensive-and-unprofessional reports including a $29-to-$200 diagnostic quote and a $586 hose-bib charge.
Should you hire Lion Home Service?
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Lion Home Service?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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