Knighton Plumbing & Drain
Plumber · Kaysville, UT · Open 24 hours per Google listing
Our verdict
Excellent workmanship and weekend emergency response, but inconsistent reliability on appointment commitments and long-term product durability issues.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in Kaysville, UT · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast weekend and emergency response: 3 of 5 reviews highlight same-day or next-morning arrival on weekends for water heater emergencies
1 cited review
“Jason was at our house Saturday morning to replace it!”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Excellent workmanship quality: Multiple reviewers praise professional installation, attention to detail, and quality of finished work
1 cited review
“Jason was at our house Saturday morning to replace it!”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Transparent pricing on jobs completed: 2 reviews specifically mention upfront, honest pricing and reasonable rates
1 cited review
“Jason was at our house Saturday morning to replace it!”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Appointment cancellation without notice: Customer had scheduled emergency mainline backup repair canceled without warning or rescheduling offer so company could serve larger commercial client, forcing 3-day delay in emergency resolution
Cited in 1 of the 5 reviews we analyzed.
Red flag
Inconsistent emergency prioritization: While 3 reviews praise fast response, 1 review shows residential emergency was deprioritized for commercial client with no alternative offered
Cited in 1 of the 5 reviews we analyzed.
Long-term product reliability concerns: Customer reports multiple component failures (control box, burner assembly, tank leak) on water heater within 5 years of purchase
“Every part of the water heater has broken in 5 years.”
Limited warranty coverage on labor: Customer frustrated that company guarantees parts but not labor, requiring customer to pay for subsequent repairs despite ongoing failures
“Every part of the water heater has broken in 5 years.”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We bought a water heater from these guys 5 years ago. Every part of the water heater has broken. We have had to replace the control box and the burner assembly. Now the tank is leaking. They came out for $180 and said it was Rheem’s problem and that we had to go to standard plumbing to get a new a new burner assembly. They didn’t offer to change it out unless we paid for labor and so we had to do it. Now the tank is …”
“I chose Knighton Plumbing based on recommendations that they're honest, even though their prices are on the higher end—I'm happy to pay more to support a trustworthy business. I called Thursday morning with a mainline backup, meaning no showers, toilets, laundry, or dishwasher use. They couldn't come until Friday, which I accepted. Friday morning, I called for an ETA, only to learn they'd canceled my appointment …”
Positive
“Jason saved us and our house with a weekend water heater repair! We noticed the bottom of our water heater rusted out late Friday night. We were worried we would have to wait until Monday to get it repaired but Jason was at our house Saturday morning to replace it! We were grateful that he was willing to come so quickly on a weekend so we could avoid any flooding. The repairs were great, Jason explained everything …”
“Great first experience with Knighton Plumbing. Had a Friday night water heater disaster. Was worried I’d have to wait until Monday. Called at 8am on Saturday and Tanner was here at 10am. He was professional, very considerate of his wet feet (raining hard outside) which I really appreciated, his workspace was tidy, and the finished product was great. Pricing was reasonable. We replaced our other water heater 2.5 …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 573 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Knighton Plumbing & Drain?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Knighton Plumbing & Drain?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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