Just Right Plumbing
Plumber · Salt Lake City, UT · Open 24 hours per Google listing
Our verdict
Excellent workmanship and communication, but scheduling reliability is inconsistent and pricing fairness has drawn serious complaints.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 178 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Strong workmanship quality: 8 reviews praise thorough, professional installation and repair work with attention to detail
2 cited reviews
“He explained everything clearly and provided detailed photos.”
“Jordan installed 2 water pressure reducing valves, would recommend.”
Cited in 8 of the 178 reviews we analyzed — 6 cited reviews not excerpted here.
Excellent communication and customer education: 7 reviews highlight technicians explaining work clearly, providing detailed documentation, and answering questions patiently
2 cited reviews
“He explained everything clearly and provided detailed photos.”
“Called 20 minutes before arrival, very patient, detailed written inspection checklist.”
Cited in 7 of the 178 reviews we analyzed — 5 cited reviews not excerpted here.
Non-pressured sales approach: 5 reviews note technicians offer suggestions and options without aggressive upselling
1 cited review
“Called 20 minutes before arrival, very patient, detailed written inspection checklist.”
Cited in 5 of the 178 reviews we analyzed — 4 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Service area reduction: 1 review reports company stopped serving customer's area after long-term relationship, offering no alternative support
Cited in 1 of the 178 reviews we analyzed.
Red flag
Post-acquisition service decline: Recent negative reviews (2024) cite deteriorated customer service after company buyout by national firm, contrasting with historical positive reviews
Cited in 2 of the 178 reviews we analyzed.
Chronic scheduling and reliability issues: 2 reviews document multiple last-minute cancellations and time changes on paid membership accounts, forcing customers to rearrange schedules
“3rd time they canceled day before appointment, changed times last minute.”
Cited in 2 of the 178 reviews we analyzed.
Pricing fairness concerns: 1 detailed review alleges aggressive pressure tactics, deceptive sales practices, and fear-based upselling to vulnerable customers (elderly woman with dementia)
Cited in 1 of the 178 reviews we analyzed.
Emergency response gaps: 1 recent review reports no callback for 3+ hours on emergency after-hours call (6:42pm to 10:00pm) for failed furnace in cold weather despite $17k system cost
Cited in 1 of the 178 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 178 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“They did a great job installing my furnace 10 years ago. But now their service area does not cover my area. So they told me to pound sand. So big promises of long time support but don't count on it.”
“Sure go with them, If you want them to come too early, or sell you something you didn't talk about. to two old ladies, both who are disabled. I was given a quote in Middle of Oct for repairs of over 7k. I told them we meaning my mother and I could not afford that for our out of pocket cost, which would be over 4000 for us. I kept saying no we cannot afford that. My mother has Alzheimer's and doesn't understand what …”
“recently had Just Right Heating & Cooling out to my home. The technician was professional and got my system running again by replacing a warm start capacitor. The work was done correctly, but the bill was $1,300 -- a job most reputable companies typically charge between $150-$400 for, and one I could have done myself for about $40-$60 in parts and 10-15 minutes of work. At today's visit, I was quoted $2,178.94 …”
Positive
“I had a great experience with this heating service. Todd showed up with such good vibes - friendly, professional, and easy to talk to. He explained everything clearly so I understood what was going on. He also provided detailed photos of the work, which I really appreciated - it gave me confidence that everything was handled correctly. Excellent service from start to finish! I highly recommend.”
“He was very nice and easy to talk to. He went through everything with us and made sure we were told all our options prior to the work starting. We appreciated this very much as new home owners trying to navigate our home, having it laid out so thoroughly was a huge help. The work he did looks great and we would love to have him come back in the future”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google 4.9/5 vs Yelp 4.0/5 represents significant gap (0.9 stars). Yelp reviews surface persistent scheduling complaints, aggressive pricing accusations, and post-acquisition service failures absent from Google's heavily positive sample. BBB A+ rating does not reflect the 1-star Yelp complaints from 2019-2024 regarding no-shows and high-pressure sales tactics.
Should you hire Just Right Plumbing?
Best for
- Water heater install/repair
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Just Right Plumbing?
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Find plumbers near you
Just Right Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Salt Lake City · South Jordan · Park City · Kaysville