Just Right Plumbing

I had a great experience with this heating service. Todd showed up with such good vibes - friendly, professional, and easy to talk to. He explained everything clearly so I understood what was going on. He also provided detailed photos of the work, which I really appreciated - it gave me confidence that everything was handled correctly. Excellent service from start to finish! I highly recommend.

He was very nice and easy to talk to. He went through everything with us and made sure we were told all our options prior to the work starting. We appreciated this very much as new home owners trying to navigate our home, having it laid out so thoroughly was a huge help. The work he did looks great and we would love to have him come back in the future

Todd Petersen from Just Right came to our home recently to do annual service on our 3 gas furnaces. We appreciated that he called about 20 minutes before he arrived. When he showed up, he was polite and cheerful and very professional. While working on the furnaces in our basement, he was very patient with my questions and told me the kinds of measurements he was making and why they were important. He offered some suggestions for possible upgrades for us to consider, but never pressured us to make a decision. When he concluded with the 3 furnaces, he gave us a detailed written Tune-Up Inspection check list showing, among other things the various measurements and how they compared to what was desired. This is the first time that Todd has come to our house and he was just as professional and customer-oriented as the other people from Just Right that served us over the last three years since moving into our home. This speaks to the fine training program that Just Right must have and also to their ability to attract friendly and highly capable service professionals like Todd.

They did a great job installing my furnace 10 years ago. But now their service area does not cover my area. So they told me to pound sand. So big promises of long time support but don't count on it.

Sure go with them, If you want them to come too early, or sell you something you didn't talk about. to two old ladies, both who are disabled. I was given a quote in Middle of Oct for repairs of over 7k. I told them we meaning my mother and I could not afford that for our out of pocket cost, which would be over 4000 for us. I kept saying no we cannot afford that. My mother has Alzheimer's and doesn't understand what is being said to her, so she really has no clue what's going on. I feel as though I have been strongarmed into buying a brand new unit of over 10k, of which I will have to pay for when my mom passes. Just a note here, I am unhoused ( you know homeless) where the hell am I going to get the money to pay for a new heater? I'm also disabled. Their so called money guy, was supposed to help us get a better price for repairs, not sell us a brand new unit. I'm sure he sleeps just fine, they have working heaters, we have an oven, to keep us warm. I don't know how we are going to pay for a new heater we didn't ask for? I guess we can keep using our oven, and not the 10 thousand dollar heater we didn't ask for to heat our house !!!!!!

Add me to the list of people they tried to pressure and swindle in the most shameful ways. Tried to get me to finance around $20K on the spot. The outright lies made me wonder if someone is trying to fund a drug habit. Said the A/C unit was old and that refrigerant had crusted around the outside. Said the refrigerant was empty. Was going to be too expensive to perform a complete troubleshooting; new everything makes the most sense. Said my unit was all blocked up in the vent area and they would need a special tool to clear it because anything else will damage this fragile piece. How would I know? It's on the roof. They sent out their second 'guy' to close the deal. Told me not to run my A/C or it could burn it out without refrigerant. Then both their tech and sales guy (separate visits) made sure to turn it on when they left. They tried to sign me up to their maintenance program. Made a huge case for why I would need to replace both heater and A/C at the same time and used fear as the motivator in about 3 different ways (and that I need to act now because the prices have already gone up significantly because of tariffs). Got a referral from our HOA for their preferred, longterm pro. He showed up, said the unit isn't very old and it's a quality one that he installs all the time. The crust on the outside is condensation from hard water. No big deal. Said there is a little big of leaking from refrigerant, but all A/Cs leak a little. Said the system was not empty of refrigerant. $310 TOTAL. Said I should call next year to check how much it is leaking. If more, then a simple leak stop solution treatment and valve adjustment will handle it. Unit is not blocked up; average buildup that could use a hose off but nothing concerning. Wisdom from someone else in the industry: If they are an HVAC company that needs to advertise, don't call them. Somebody has to finance their new, nice vehicles that have expensive wraps. Get that second opinion. Ask others you know who have had longtime service from a local pro. Support those people. I would be embarrassed to no end to work for this company. edited: added info about 'clogged' vent.

I had them come out about two weeks ago to install a new central air unit and furnace. The unit and the furnace seem to work great so no complaints there, but their install and attention to detail doesn't quite match up with the price I paid. I didn't want to go with "the cheapest option" so I picked their bid of the 5 I got which was right in the middle of the road. My main issue was I had to call them back the next day because they forgot to turn my water heater back on, that was a shock to my morning, but they were able to walk me though turning it back on. When my air conditioner runs there's now an audible rattling sound from one of the pipes they laid to go to the AC outside, I'm going to see if I can put something up there to make a little quieter. And also they left one of the holes they put in my house going to the furnace unsealed and didn't put the insulation back. Not sure if it can be sealed.... I'm not an AC installer but it seems like a good way for bugs to get into my home so I'm gonna try. At the end of day my home is cooler and I got what I paid for, but the installers seem like they just want to leave at the end of the day. They will pressure you into signing the "jobs complete" paperwork and cutting the check before they are finished, but be sure to spot check their work before they leave and you should be fine.... but for the price I paid I don't feel like I should have to babysit them. 6/2/2020 update: I got into contact with them about my concerns and they are very professional and apologized for the water heater incident. They came out to inspect the rattling and the non-sealed areas outside my house and It turns out those hoses were sealed but they were sealed with clear sealant on the outside that I couldn't see that also let light in (my mistake), and they addressed the rattling issue which has made my house a lot more pleasant to live in. They were very professional about it and I'm a lot more confident in the work they performed.

My AC decided to die on me last week and these guys were amazing! First of all I live in a gated community of townhomes and my unit is in the middle so access is not an easy task. Upon arrival these guys were friendly and very informative. They assessed the situation and let me know the fan in the unit had been completely destroyed by something getting into it. Both of my outdoor AC unit and the indoor funace/ac were 20 yrs old and not functioning well to begin with, then it started making a rattling sound and was super loud then it just stopped completely, which is the reason I called. Chase was very helpful showing me my different options and explaining the difference between them all, he offered the option of financing and helped me through the payment process and explained clearly when I asked about thier cancelation policy which was as simple as if you cancel then u are refunded your deposite in full no questions asked. The delivery of the unit was complicated as I am the middle unit in my complex so They brought in a crane and Regie helped the incredible operator direct it onto my back deck with no damage to my gutters and precision of placement, he put the new unit in place and had the old unit removed again by crane which is quite a task but such an amazing option to have especially in my situation. He also removed my old furnace/ac in the basement and brought all new equipment down for the following morning. He was a one man show on this job aside from the crane operator, I'm assuming because of the 4th of July the day before, and he crushed it!! The next day Todd and his partner showed up early and orked diligently and effectively! They we're able to come up with solutions with the thermostat and wiring that saved me some dry wall repair, which I greatly appreciate!! Overall my experience was very positive and I would highly recommend this company to anyone looking for an honest, reliable, and trustworthy team of employees and buisness!

I rarely get my furnace serviced. I usually just swap out the filters about every four months and it seems to work fine. But since it's been eight years or so I thought I'd get a service performed before winter. Just Right Air had a 50% off furnace service so I took advantage of it. They came out promptly and were professional. The technician looked over the components, thoroughly vacuumed the dust away, replaced the filters (I provided), pulled the blower and looked up the duct, ran the furnace for ten minutes or so. Everything took about 40 minutes. Just as I figured, the furnace really didn't need anything. The 50% off price was $90. Paying $90 for someone to vacuum the furnace and replace my own filters was not worth it. And to think that the regular price was $180 . . . ridiculous. They advertise being much more thorough than the "cheaper" competition, but how much more thorough do you really need to be to vacuum and change filters? I think these "regular maintenance" promotions make the company a lot of money. He mentioned a "service contract" so I'd be on a regular yearly schedule. No way. The technician was polite and seemed knowledgeable and I'm sure if there were a problem, he would have been able to fix it (at additional cost), but I seriously doubt I will get a furnace "tune-up" again. If I would have done as suggested and got a tune-up each year for the last 8 years, I would have spent $720 (and that's with the 50% off). Not worth it.

I've had a horrible experience with Just Right Heating & Air. I had issues with the AC system in my home so I called Just Right. in a nutshell, I ended up replacing my entire heating & AC system with brand new, top of the line equipment. Just Right sold & installed the whole system. That was a month & a half ago. Yesterday the AC stopped working, it freezes up as soon as it turns on. Of course this always seems to happen after hours, on weekends. There is no human to speak with after hours, even though they advertise 24/7 service. you can leave a message with an AI assistant & you they may or may not call you back. I called them the next day right when they opened & scheduled a technician to come out the same day between 12:00-4:00 I got a text at 3:45 telling me the tech was just finishing up a job & would be headed my way next. He never showed up. By the time I realized that, it was after hours & no matter what number Id call or text, I was greeted by the same AI assistant that is utterly useless. So $17K later, I have a brand new AC system that doesn't function & Just Right could care less. Funny how proactive & attentive they are when they're trying to get your money, once they have it.... Crickets. I highly recommend looking elsewhere for any of your HVAC needs.

Tony W, and assistant arrived on time and we're immediately friendly. They provided me with excellent service and insight into my heating and cooling system. They alerted me to a cracked manifold in the heat exchanger. This is potentially a dangerous situation, perhaps causing carbon monoxide poisoning if left unattended. The main controller board is acting wonky, while the furnace is at the typical EOL "end of life" stage and a s not as effective as a new system will be. I am now as the main board is acting wonky and the furnace is at the typical EOL "end of life" stage and is not as effective and efficient as a new system will be. We are now in the process of having "Just Right Heating and Cooling" replace the furnace, making our house more energy efficient and much safer when it comes to our heating and cooling needs. P.S. Tom T, the Design Technician at "Just Right Heating and Cooling" is just as professional as the rest of the team at "Just Right Heating and Cooling". Based on his bid and suggested options, we did not hesitate to have them replace our entire HVAC system. They are the most professional, and provided us with the best bid for a new system. Highly trusted! Kind regards, JK

I've given this company about 10 chances to not earn a one star review but at this point I'm done. I had an issue with a split unit system and the tech came out and charged me $349 to diagnose the issue. No clue why it cost that much and the diagnosis didn't go towards the fix. If I hadn't spent a ton of time over the next 3 weeks, I would have never heard back from Just Right. It took me 3 weeks and about 5 calls to get a quote for the fix, but when the quote came it had only 1 of the things the tech told me about during the visit. So I called back and asked whether this was because the other stuff was unnecessary or if I might do the thousand dollar repair only to find out the issues aren't resolved. The nice lady on the phone said I'd hear back immediately. After another two weeks and several phone calls, I got a second quote from the original tech that was another couple thousand dollars with no explanation of what he actually was recommending. Overall, they are super friendly on the phone, but they have done a bad job of providing basic service and I'd rather just buy a new unit (from someone else) then pay them for a who-knows-what chance that my unit will be fixed.

I did extensive research and decided that Trane was the brand of A/C and furnace I was most interested in as replacement units for my Park City townhome. Much of the research says that who installs your HVAC system is as important as the brand you choose. I researched reviews and contacted Just Right Air for an estimate. Jordan showed up for his appointment on time and did a thorough review of my current system. His proposal included a two-zone system with a highly efficient A/C and furnace. I consulted with a Lennox dealer and after analyzing the offers I decided to go with the most highly rated contractor, Just Right Air. They scheduled the work, showed up on time, and installed my new HVAC equipment. Allan and Jake were phenomenal. They were very neat and clean and consulted with me throughout the process. They successfully performed a difficult installation of wires so that I could use my preferred thermostat for the 2nd zone. They cleaned up prior to leaving my property and were very knowledgeable and helpful. This has been one of the best experiences with a contractor of any kind. I would highly recommend the Just Right Air team.

The detailed examination of the environment and thorough explanation of the options - benefits and advantages - much appreciated. We've always had great experiences with Just Right and this is no exception. Update: 4/6 less than 2 weeks after install of the Elite system at a fairly hefty price tag, we co.e back from a weekend away and the brand-new system is dead. I contacted Just Right and they said a tech would be out between 9 and 11. At 11 I contacted them and was told the tech was running late on another job. When the tech finally got here, it was discovered the fann motor is not responding. The soonest they can get a replacement will be the next day. The biggest concern I have is what appears to me to be the lack of urgency Just Right is showing. I recognize our brand new "Elite" system is likely a fraction of a percentage of their revenue, but that it is their best in class and within two weeks it is dead, it is receiving considerably less attention than I have experienced from Just Right up to this point.

recently had Just Right Heating & Cooling out to my home. The technician was professional and got my system running again by replacing a warm start capacitor. The work was done correctly, but the bill was $1,300 -- a job most reputable companies typically charge between $150-$400 for, and one I could have done myself for about $40-$60 in parts and 10-15 minutes of work. At today's visit, I was quoted $2,178.94 total, including $393 just to replace a 24V control transformer. I ordered the exact part on Amazon for $25 and replaced it myself in about 5 minutes. All told, Just Right would have charged me $3,478.94 across these two visits for work that cost me $85 total in parts and about half a day of light work to diagnose, order, and install. The work quality was good, but the pricing is far out of line -- well over double what other reputable companies would charge. I recommend either doing these simple repairs yourself if you're comfortable, or calling around until you find someone whose pricing is more reasonable.