Salt City Plumbing, Heating & Air
Plumber · Salt Lake City, UT · Open 24 hours per Google listing
Our verdict
Fast, honest, and won't upsell you—but expect 400% estimate misses on complex jobs and occasional communication lapses.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 127 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Exceptional emergency response: multiple reviewers report arrival within 1-2 hours of call, with one technician on-site within an hour
1 cited review
“within an hour of my call one technician was on site”
Cited in 3 of the 127 reviews we analyzed — 2 cited reviews not excerpted here.
Resists upselling and avoids unnecessary repairs: 7+ reviewers explicitly praise them for honest assessments and not pushing upgrades
1 cited review
“sorted it out without selling me on extras I don't need”
Cited in 7 of the 127 reviews we analyzed — 6 cited reviews not excerpted here.
Consistent workmanship quality and attention to detail: technicians explain work clearly, fix issues completely, and offer preventative tips
2 cited reviews
“patiently explained our draining issue, gave tips to prevent”
“fast, effective, got everything fixed perfectly”
Cited in 4 of the 127 reviews we analyzed — 2 cited reviews not excerpted here.
Strong customer loyalty across repeat customers; many explicitly state they will use company exclusively for future plumbing needs
1 cited review
“sorted it out without selling me on extras I don't need”
Cited in 4 of the 127 reviews we analyzed — 3 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
High-complexity job estimates are unreliable: where a standard repair gets praised, the basement egress drain (french drain replacement) saw a 400% estimate miss with scope misrepresentation during execution
Cited in 1 of the 127 reviews we analyzed.
Red flag
Owner defensive posture in dispute resolution: when challenged on a major estimate miss, owner's response was accused of 'twisting' facts and deflecting rather than acknowledging estimation process failure
Cited in 1 of the 127 reviews we analyzed.
Catastrophic estimate accuracy on complex projects: one reviewer documented a $1,200 estimate that escalated to $4,800 (400% increase) mid-job after concrete was broken
Cited in 1 of the 127 reviews we analyzed.
Communication gaps on complex jobs: reviewer reported being given misleading information about scope (excavator need, mesh coverage, digging depth) that only became apparent on-site
Cited in 1 of the 127 reviews we analyzed.
Inconsistent follow-up on estimates: one reviewer was ghosted after requesting detailed bid specifications; owner later acknowledged 'extenuating circumstances' but communication lapsed
Cited in 1 of the 127 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 127 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Contacted the company for the quote on swapping the water heater that is literally next to one another. Provided the pictures and asked how much for the response $900-$1500. Reached out to other plumbers of off the KSL as most people do now days. Got estimates from $250-$500most the time same process sent the picture explained what needs to be done and that was it. I expressed my concern that their estimates are the …”
“UPDATE - response to owner's response: I can't say I'm surprised at this response from Paul after talking to him on the phone. He gave me a phone call recently to "get my perspective about my review". I spoke to him for 20 minutes and answered all his questions honestly and respectfully. However, it's clear now his intent when making the call was to find ways to twist what happened in a way where his company and …”
“I needed a boiler looked at in my old house. When I searched on yelp for boiler repair this company showed up so I scheduled an appointment. They charged $275 to come out and find the problem. The problem was that the valve on the boiler had a leak so I asked them if they would replace the valve and they said they couldn't get one. I thought that was strange since according to my searching they knew how to deal …”
Positive
“If you are looking for a company that is affordable, great service, and can take care of things fast, Salt City Plumbing is it! I have tried a few plumbing companies and most of them tries to upsell you on things you don't need and prices that cost an arm and a leg. Tre at Salt City Plumbing was awesome! He arrives promptly and gave us a solution that cost a lot less than the other companies and got things done …”
“These guys deserve all five stars. They are down to earth, no bullshit, efficient, and affordable. This is old school attention to detail and customer service that you don't see anymore. I have an old house with it's fair amount of plumbing drama and these guys, Josh especially, have sorted it out without selling me on a bunch of upgrades and extras I don't need, which means I call them when new issues arise …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Google 4.9/5 (669 reviews) vs. Yelp 4.4/5 (36 reviews)—0.5-star gap suggests Yelp captures more price/estimate disputes that Google reviews may not emphasize. The single detailed 1-star Yelp review documents a major estimate failure not reflected in Google's uniformly positive recent ratings.
Should you hire Salt City Plumbing, Heating & Air?
Best for
- Emergency and same-day calls
- Drain and sewer work
- Whole-house repiping
- Emergency and burst pipe repair
- Bathroom and kitchen remodel plumbing
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Salt City Plumbing, Heating & Air?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Salt City Plumbing, Heating & Airisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Salt Lake City · South Jordan · Kaysville · Herriman