Knight Home Specialists
Plumber · Crossville, TN · Open 24 hours per Google listing
Our verdict
4.7★ on 92 reviews; 4 of 5 analyzed are 5-star but 1 is a 1-star citing price gouging of an elderly widow during a burst water line emergency — surprise_fees=1 and expensive=1 in 5 reviews analyzed.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 12 plumbers we've reviewed in Clarkrange, TN · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast dispatch — technician within 2 hours, called en route, communicated findings within 20 minutes of arrival with solution options
1 cited review
“Was able to get a young man dispatched to our home within 2 hours. The young man called when he was on the way, and got here and got to work looking to find the problem. Called within 20 mins of arriving to let us know what he found and offered solutions and options.”
workmanship=3 in 5 analyzed reviews; Justin thorough in assessment and explanation; job resolved completely on same visit
1 cited review
“I recently had a plumbing issue that needed urgent attention. The work itself was fantastic—clean, efficient, and done right the first time. Everything functions perfectly now, and they even cleaned up thoroughly afterward.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1-star reviewer explicitly states company 'WILL CON ELDERLY WIDOWS' and used scare tactics during burst pipe emergency to inflate pricing; reviewer regrets calling them
“BEWARE: This company WILL CON ELDERLY WIDOWS. They seen that my mother was scared, and they capitalized on that by JACKING the prices thru the roof and playing scare tactics. My elderly mother called them during an emergency, and I regret it.”
1 of 5 analyzed reviews is a 1-star reporting price gouging during a water line emergency on an elderly widow — prices described as 'jacked through the roof' using scare tactics
“BEWARE: This company WILL CON ELDERLY WIDOWS. They seen that my mother was scared, and they capitalized on that by JACKING the prices thru the roof and playing scare tactics. My elderly mother called them during an emergency, and I regret it.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“BEWARE: This company WILL CON ELDERLY WIDOWS. ABSOLUTELY UNACCEPTABLE. They will ABSOLUTELY take advantage of a scared elderly widow. They seen that my mother was scared, and they capitalized on that by JACKING the prices thru the roof and playing scare tactics. My elderly mother called them during an emergency, and I regret it. The only positive was that they actually showed up on time. Unfortunately, everything …”
Positive
“My wife and i called and was greeted with a nice lady that listen to what we needed and understood our problem. was able to get a young man dispatched to out home within 2 hours. the young man called when he was on the way , ( faster than we expected, i have to add ) and got here and got to work looking to find the problem. called within 20 mins of arriving to let us know what he found and offered solutions and …”
“So glad we contacted Knight for maintenance on our Generac Generator, plus getting quotes on updating the plumbing and heating/cooling units. They are such a pleasure to work with, very informative and helped with any suggestions. We will gladly be recommending Knight for any home service needed. A special thanks to the office staff in helping us get our requests taken care of.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 92 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Knight Home Specialists?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Knight Home Specialists?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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