Kennedy Plumbing Services of Erlanger
Plumber · Erlanger, KY · Open 24 hours per Google listing
Our verdict
Terry delivers excellent emergency response and workmanship, but the company is becoming unreliable as he transitions out—recent no-contact issues and quality inconsistency with his trainees are serious concerns.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Strong emergency responsiveness: came out after-hours when competitors couldn't or canceled, and called back same day to arrive immediately instead of next-morning appointment
1 cited review
“Terry came out late when everyone else couldn't or canceled.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Terry's workmanship is consistently praised across multiple complex jobs (water heaters, filtration systems, faucets) by long-term customers
2 cited reviews
“Their prices are fair, and the quality of their work is impeccable.”
“young guys did a so-so job installing my water heater”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Fair pricing according to long-term customers who use them repeatedly
1 cited review
“Their prices are fair, and the quality of their work is impeccable.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Critical: owner Terry has become unreachable/disappeared after completing work, leaving customer unable to contact for follow-up issues on installed equipment
“The guy has completely disappeared. Did a great job on our water heater.”
Red flag
Business continuity risk: multiple reviews indicate uncertainty about whether the company is still operating or will survive Terry's transition to younger staff
“young guys did a so-so job installing my water heater”
Quality inconsistency: younger technicians Terry is training performed 'so-so' installation work compared to Terry's standards
“young guys did a so-so job installing my water heater”
Website and phone communication issues reported; customer unable to reach company
“young guys did a so-so job installing my water heater”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The guy has completely disappeared. Did a great job on our water heater a few months back. But now he is unreachable.”
Positive
“We've been working with Terry for years. We contact Kennedy Plumbing for all of our plumbing needs. Their prices are fair, and the quality of their work is impeccable. I can depend on them for jobs of any complexity. They are quick to respond and always provide the most professional services. Thank you, Terry and the Kennedy Plumbing team. We look forward to working with you for the years to come.”
“Terry came out late when everyone else couldn’t or canceled. Fixed the problem and cleaned up. Really got me out of a jam. Highly recommend!! Thank you!!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 9 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2024.
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Find plumbers near you
Kennedy Plumbing Services of Erlangerisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Hebron · Kenton · Rising Sun · Cincinnati