Ken Neyer Plumbing
Plumber · Fairfield, OH
Our verdict
Ken Neyer Plumbing (Fairfield) holds 4.9 stars on 863 reviews — same-day water heater replacement with unit on the van, transparent upfront pricing confirmed by multiple reviewers, and Nathan, Doug, and Dre each praised by name.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #2 of 15 plumbers we've reviewed in Hebron, KY · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Same-day water heater replacement with unit stocked on the vehicle — called 12/26, Nathan arrived same day with a replacement
1 cited review
“We really appreciate how quickly you were able to respond. Same day service and having a replacement water heater on board was fantastic for us. Nathan did a great job.”
Consistent upfront pricing with no pressure — August and Noah explained cost before starting; Doug and Brandon walked customer through scope without high-pressure upsell
2 cited reviews
“The technicians that provided our service (August and Noah) were friendly and professional. They explained what needed to be fixed and were transparent about the cost.”
“Amazing service! Really care about the customer's concerns & needs. Spends the time needed to educate & attend to issues. No high pressure sales. Good pricing. Thank you Doug & Brandon!”
Pre-arrival text with tech photo, confirmation emails, and next-day appointment availability cited across 3 of 5 reviews
1 cited review
“Nathan and Shelby responded to the service call and were outstanding. Both arrived promptly and ready to work. Their communication was great. They kept me well informed before, during and at the completion of the service call.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Amazing service! Really care about the customer’s concerns & needs. Spends the time needed to educate & attend to issues. No high pressure sales. Good pricing.Thank you Doug & Brandon! UPDATE 3/3: Can’t say enough great things about this company & Doug and Brandon! Work completed today. We had A LOT going on & they handled everything so beautifully & it was clear the customer is #1. Not understanding why things are …”
“I had a great experience with Ken Neyer Plumbing! The woman I spoke with on the phone when I scheduled my appointment was kind and helpful, and I was able to get an appointment quickly. The technicians that provided our service (August and Noah) were friendly and professional. They explained what needed to be fixed and were transparent about the cost. I would recommend Ken Neyer Plumbing to anyone looking for a …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 863 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Ken Neyer Plumbing?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
Hire if
- You need a plumber who actually shows up when scheduled
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Ken Neyer Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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