JTS Plumbing & Heating
Plumber · Bethlehem, PA
Our verdict
JTS Plumbing & Heating earns 84 of 92 5-stars across platforms, with fast_response cited 12 times and emergency arrival within 30 minutes documented; 4 slow-response and 1 no-show complaint temper the record.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 15 plumbers we've reviewed in Bethlehem, PA · compare all →
Our opinion, based on the 92 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Emergency arrival within 30 minutes documented; fast_response theme appears 12 times across 92 analyzed reviews.
1 cited review
“Jim and his entire staff, including Maggie are exceptional. They are prompt, clean, knowledgeable and willing to take care of your needs! They were there for us in an emergency within 30 minutes.”
Cited in 3 of the 92 reviews we analyzed — 2 cited reviews not excerpted here.
PEX repipe estimate described as 'very fair' with crew that was 'professional and respectful' of the home throughout.
1 cited review
“The estimator talked to me like an intelligent adult - not assuming I knew everything but also not assuming I knew nothing. He offered a plan that balanced the benefit of making significant improvement to our plumbing without introducing a huge cost (and the quote was very fair).”
Communication and scheduling praised in boiler replacement after flood—'great communication every step of the way' per customer.
1 cited review
“JTS is the only company we will use from now on for our plumbing needs! We experienced a flood and had to have an entire new boiler put in. They were so on top of getting us scheduled and giving great communication and customer service every step of the way.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Reviewer paid for new bathroom and kitchen plumbing, then faced low water pressure throughout house; owner asked for extra $500 for a filter and went silent when pushed back.
Cited in 1 of the 92 reviews we analyzed.
4 slow_response complaints across 92 reviews, including a no-call-no-show and a callback that never came after drain issue was assessed.
“Never showed”
Cited in 2 of the 92 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 92 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Hired him for a huge job, very expensive. New bathroom plumbing and kitchen plumbing. When the job was finished I called him back in because I had very low water pressure and low flow in my entire house. He had the gall to ask for $500 dollars to put in a new faster filter. No thanks, if the brand new plumbing you put in doesn't work it's your job to make it work for the original price. He completely ignored me from …”
“JTS Plumbing is an unreliable company. They were called in to provide an estimate on replacing an original 4" drain pipe 45' long. The job was quite simple ... dig down about 2', take out the 4" broken drain pipe. install the new drain pipe and cover the hole. That's it! In surveying the work area the plumbers were overheard saying they would install a 2" pipe; that's not what I have. After about a week an estimate …”
“Thursday night we had an issue, water heater conked off, neighbor referred me, called owner and shop a few times, left messages, no one ever called and no one showed up. As a family with 2 small kids, and no hot water we were in a bind. Disappointed, as I was expecting top notch service given all the recommendations and reviews. Maybe there was some other issue, but I even put in a call back request on their …”
Positive
“The work team sent was great! They were professional, informative, and friendly. I recommend this company to anyone in need. Wish more places would use them as an example how to do a job needed and also relate to customer as they did!! Great job Z team...keep it up!!”
“Shortly after moving into my house I had a CPVC pipe burst in my basement. I consulted JTS about the possibility of replacing the CPVC piping with PEX. From the estimation to the completion of the work, I had an excellent experience with them. The estimator talked to me like an intelligent adult - not assuming I knew everything but also not assuming I knew nothing. He offered a plan that balanced the benefit of …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2019.
Across platforms
Should you hire JTS Plumbing & Heating?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own JTS Plumbing & Heating?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Bethlehem · Bath · Little York