Jon Knight Plumbing
Plumber · Alabaster, AL · Open 24 hours per Google listing
Our verdict
Fast emergency response and solid workmanship when he shows up, but pricing is often double market rate and disputes over unpaid fees have led to blocked calls and negative review retaliation.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Rapid emergency response: showed up within an hour on a Saturday for time-sensitive issues, and arrived quickly for burst pipe calls
1 cited review
“showed up within an hour on a Saturday”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
3 of 5 reviews praise politeness, friendliness, and professional demeanor during service visits
1 cited review
“showed up within an hour on a Saturday”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Able to handle same-day upgrades and flexible scope changes during service calls
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Retaliatory behavior: posted negative Google review on customer's business page after estimate was declined, then demanded $277 payment to remove it
“price double the going rate, charged $277 after refusing work”
Red flag
Blocked customer communication: ignored multiple calls and texts after property damage occurred, refusing to address damage or broken components
Red flag
High score variance (40 points) and Google rating of 3.5/5 despite some 5-star reviews indicates polarized customer experiences with significant disputes
“price double the going rate, charged $277 after refusing work”
Pricing significantly above market: quoted $1,200+ for a repair another plumber completed for $585; initial estimate included two water pressure regulators for a 1,200 sq ft single-bathroom home
“price double the going rate, charged $277 after refusing work”
Charges undisclosed trip and diagnostic fees ($277 + $90) after initial estimate is rejected, without prior agreement
“price double the going rate, charged $277 after refusing work”
Property damage during installation: ripped walls out without clear plan for repair and broke a valve; refused follow-up calls to remediate
Left customer without hot water for an entire weekend during emergency repair, then took another week to return with solution
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Horrible experience ! Do not use. A renter called him about a tub faucet that was leaking. He gave her an itemized list of parts needed to correct the problem, totaling $900. He said the house needed 2 water pressure regulators for $620, a shut off valve for $18.35, couplings for $150, a dial regulator for $79.17 , a copper pipe for $7.50, and a delta cartridge for $64.39. Additionally, he said he would need $275 - …”
“I WOULD LEAVE ZERO STARS AND NEEDS TO GO OUT OF BUSINESS IF I COULD!!!!! ABSOLUTELY THE WORST SERVICE YOU WILL EVER USE! DO NOT RECOMMEND!!! My husband and I returned home from a trip away with family to our hot water heater broken, being advised from family and friends I was told to contact a plumber! My husband and I were desperate to get some hot water in our home so I contacted this company. “I should have done …”
Positive
“Highly recommend! I had a time sensitive issue and he showed up within an hour on a Saturday , delivered superior service as well as a super friendly staff. Great service after the sale as well! Thanks Jon!”
“He and his son arrived right when they said they would. Both were beyond polite and went to great lengths to insure that the mess was no bigger than was required. While he was there for a plugged toilet we decided to upgrade to taller toilets. They were able to do them both that day and at a great price. Jon Knight Plumbing is who I'll call from now on.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 26 reviews so far. Treat this as a first read.
Newest review in our sample: Jul 2024.
Own Jon Knight Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Jon Knight Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Alabaster · Columbiana · Maylene