Jenks Plumbing & Heating, Inc.
Plumber · Jenks, OK
Our verdict
Excellent workmanship and fair pricing, but communication breakdowns and no-shows are serious problems for emergency calls.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 15 plumbers we've reviewed in Onondaga, MI · compare all →
Our opinion, based on the 94 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Strong workmanship quality: 9 reviews explicitly praise the quality of work, cleanliness, and professionalism of technicians
Cited in 9 of the 94 reviews we analyzed.
Pricing fairness: 8 reviews specifically mention reasonable, fair, or affordable pricing compared to alternatives
Cited in 8 of the 94 reviews we analyzed.
Fast response for emergency plumbing: 3 reviews explicitly mention rapid response to urgent issues within hours
Cited in 3 of the 94 reviews we analyzed.
Knowledgeable and honest technicians: 5 reviews praise diagnostic expertise and honest recommendations without pressure to upsell
Cited in 5 of the 94 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Unresponsive to complaints after service: 2 reviews document lack of callback and follow-up after customers disputed bills or issues, with 27+ day delays on callbacks
Cited in 2 of the 94 reviews we analyzed.
Red flag
Inconsistent job quality/installation issues: 1 review reports new heater malfunction in cold weather and failure to provide promised copies of contract after 1+ month
Cited in 1 of the 94 reviews we analyzed.
Communication failures on estimates and follow-up: 3 reviews report broken promises to call with estimates, lack of callbacks, and delayed responses lasting weeks to months
Cited in 3 of the 94 reviews we analyzed.
No-show appointments: 2 reviews report scheduled crews failing to arrive with inadequate explanation or follow-up
Cited in 2 of the 94 reviews we analyzed.
Poor job site cleanup and damage: 2 reviews mention water damage to appliances, broken fixtures not disclosed, and damaged furniture left by technicians
Cited in 1 of the 94 reviews we analyzed.
Keep it in proportion: these concerns are cited in 6 of the 94 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“genuinely some of the worst services i’ve experienced. we’ve been trying to get them out to fix our urgent boiler problems for weeks and they’ve done nothing even after multiple promises “we’ll call you tomorrow!” “we’ll have an estimate tomorrow” with no follow through. every promise of a phone call to schedule has been ghosted and when they were supposed to show up they never did! shocker. the receptionist on the …”
“While this company did the job that they were supposed to, I would not use this company again. The job was to get the water line to my fridge to work, which did happen but it took an unreasonable amount of time and included extra holes in my ceiling and a mess for me to clean up. Normally I wouldn’t complain about the time it takes for a job like this but when the guy admits to me that it could have taken a half …”
“I do not recommend Jenks Plumbing. We had them out on Nov 22nd to give us an estimate for work. Today is 12/20. It's has been 27 days. I've called at least 5 times asking for an update. The lady who answers the phone who I assume is the owner does not ever seem to understand the urgency. Today when I called she said someone needed to sign off on it and said it would be emailed today and still nothing. Do not use …”
Positive
“Just had work done by Jenks and they were nothing short of fantastic! Friendly, professional and affordable. Can't recommend them enough!”
“I have always had good experience with Jenks Plumbing & Heating Inc. Recently in august 2025 I notice the water was not going down the drain in my shower bath & Tom came to get rid of hair in the drain. Last year in 2024, I decided to add another water meter for the irrigation sprinkler system. Tom came in Sept 2024 and he installed another meter in the basement. He also explain which was the domestic meter & …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jan 2026.
Across platforms
Google 4.2/5 (148 reviews) vs. Yelp 2.7/5 (6 reviews) shows a 1.5-star gap. Yelp's lower score reflects the communication and no-show complaints that Google reviews also contain but at lower density, suggesting potential selection bias in Yelp reviewers or platform differences in complaint visibility.
Should you hire Jenks Plumbing & Heating, Inc.?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need guaranteed sub-hour response for true emergencies
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Jenks Plumbing & Heating, Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Onondaga