Jarboe's Heating, Cooling & Plumbing
Plumber · Louisville, KY · Open 24 hours per Google listing
Our verdict
Excellent emergency responder with same-day availability and strong technician quality, but significant risk of aggressive upselling and follow-up failures on larger jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Louisville, KY · compare all →
Our opinion, based on the 140 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Fast emergency response: Multiple reviewers report same-day or within-2-hour service for urgent issues including burst pipes and heating failures
Cited in 4 of the 140 reviews we analyzed.
Skilled individual technicians: 8+ reviews specifically praise named technicians (Drew, Jonathan D, Matt, Ronnie, Junior, Chloe, Derek, Jay) for professionalism, knowledge, and efficiency
Cited in 7 of the 140 reviews we analyzed.
Communication and transparency from field technicians: 5+ reviews mention technicians explaining work clearly, providing cost-saving advice, or being responsive to questions
Cited in 4 of the 140 reviews we analyzed.
Honest technician conduct on smaller jobs: Multiple reviews note technicians refused upselling or did not charge when unable to diagnose the problem
Cited in 2 of the 140 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Misdiagnosis and premature recommendations: 2 reviews allege technicians recommended unnecessary major work (roof vs. toilet flange, $6,000 pipe replacement resolved with $50 rag removal) that other plumbers contradicted
Cited in 2 of the 140 reviews we analyzed.
Red flag
Non-honoring of service agreements and warranties: 1 review documents failure to honor purchased maintenance package after $5,700 furnace purchase; another reports ongoing malfunction one year post-installation despite $16,426 spend
Cited in 2 of the 140 reviews we analyzed.
Red flag
Yelp complaints concentrated on billing, follow-up, and integrity: 7 of 8 Yelp reviews are 1-star, citing overcharging, aggressive sales tactics, and poor post-purchase service—stark contrast to Google's 4.8/5
Cited in 5 of the 140 reviews we analyzed.
Severe post-sale follow-up failures: 2 reviews report complete breakdown in callbacks and escalation promises—customers left waiting days without response after large purchases ($5,700+ and $16,426)
Cited in 2 of the 140 reviews we analyzed.
Aggressive upselling on system replacements: Multiple reviewers report being pushed toward expensive replacements (furnace/AC, new pipes at $6,000) with limited second opinions or patient explanation
Cited in 2 of the 140 reviews we analyzed.
Scheduling and dispatch inconsistency: 2 reviews report missed appointments with no advance notification; 1 review describes scheduling department as chaotic
Cited in 2 of the 140 reviews we analyzed.
Keep it in proportion: these concerns are cited in 8 of the 140 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Three years ago the upstairs tenants in a condo where I lived, they hired Jarbos plumbing to come out and take a look see where the leak was coming from in my living room ceiling. For some reason they must have talked this over before they come down here, the plumber actually said the leak was coming from the roof. I've been to maintenance man for 28 years, my parents flipped 14 properties I think I know where the …”
“Had a technician come out to my home yesterday to look at my heating issue. He stated I needed an igniter but he didn't have one on his truck. He also stated that he would call to see if any other technician had the part today. There was no follow up call about the part from any technician! I called back and the dispatch stated it would be $200 fee to open the parts department to LOOK for the part because it may not …”
“"Two bad experiences! 1st On a "AC check up" in April, I was told my unit needed gas and the gas is obsolete but available. Cost of gas and labor would be approximately $2300 . I called other service for a second opinion and they recommended replacing the gas with a new replacement gas and the total price would be $700. I had unit repaired for the price quoted and the unit has been working great now 5 months …”
Positive
“Drew did a wonderful job explaining our power vent gas water heater and a tankless water heater. He was very professional and efficient. He wore shoe covers and explained everything he did thoroughly. Thanks Drew! Thanks Jarboe Heating, Cooling and Plumbing!”
“I booked an appointment this morning because I was having issues with the water temperature in my bathroom. I was able to book an appointment for them to come within 2 hours. The technician, Jonathan D, was great! He was very communicative, nice, and respectful. He quickly fixed the issue and did not charge me an arm and a leg which I was worried about with plumbing. Highly recommend Jarboe's and will definitely go …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Critical gap: Google 4.8/5 (5,915 reviews) vs. Yelp 2.2/5 (48 reviews). Yelp concentrated with billing disputes, upselling complaints, and service failures post-purchase; Google dominated by field-technician praise and emergency response. Suggests company excels at immediate service delivery but struggles with pricing transparency and multi-visit follow-up.
Should you hire Jarboe's Heating, Cooling & Plumbing?
Best for
- Whole-house repiping
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Jarboe's Heating, Cooling & Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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