Absolute Services
Plumber · Louisville, KY · Open 24 hours per Google listing
Our verdict
Excellent workmanship and communication with standout techs, but severe and widespread pricing disputes across 15+ reviews suggest systematic overcharging and bait-and-switch tactics.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #15 of 15 plumbers we've reviewed in Louisville, KY · compare all →
Our opinion, based on the 113 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Multiple reviewers praise specific technicians (Joseph, TJ, Ethan, Brad) for professionalism, thoroughness, and clear explanations
1 cited review
“TJ identified the blockage and cleared it rapidly”
Cited in 3 of the 113 reviews we analyzed — 2 cited reviews not excerpted here.
5 reviewers specifically mention honest advice, no upselling, and willingness to help customers understand options before spending
Cited in 5 of the 113 reviews we analyzed.
Google rating of 4.9/5 across 4,683 reviews reflects strong positive sentiment on primary platform
Cited in 3 of the 113 reviews we analyzed.
BBB accredited with A+ rating and zero complaints in past 3 years
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
At least 5 reviews allege damage caused during service, with company refusing responsibility or disputing liability: busted drain pipe during unclogging (3PFdjmV8bxjI7Q4B8rU7 claims forged disclosure form), cracked water heater tray after installation (NTnYlbDYDgiwOdI4gag), broken closet doors and wall damage after HVAC work (ob5Wq9COLL4QEY2m3Juq), greasy fingerprints on garage door (3y9Bi3WXPfbyw8z8ayPE)
Cited in 3 of the 113 reviews we analyzed.
Red flag
3 reviews describe unprofessional or incompetent technician behavior: tech struggled with drain machine and failed to diagnose actual problem (RVdvVyNhCy45Mt3yeMbx), tech who was racist and unprofessional on ride-along (Gzs9LrKh7iiDwL8cf58F), tech showed up to wrong house and required homeowner to leave work
Cited in 3 of the 113 reviews we analyzed.
Red flag
4 reviews report work causing subsequent system failures or requiring re-service: drain clogging failed next day after cleaning, requiring $338 service charge for damage allegedly caused by original tech (RVdvVyNhCy45Mt3yeMbx); HVAC system failing multiple times within 3 months after purchase (97Cryv8tdU1nlE87xKFr); unit breaking same day as routine service visit (ob5Wq9COLL4QEY2m3Juq)
Cited in 3 of the 113 reviews we analyzed.
Red flag
Extreme platform rating discrepancy: 4.9/5 on Google (4,683 reviews) vs. 1.7/5 on Yelp (30 reviews), with 1 Yelp reviewer explicitly noting that Facebook reviews citing overcharging do not appear on Google, suggesting potential review curation or filtering
Cited in 1 of the 113 reviews we analyzed.
Red flag
Multiple reviews allege poor customer service recovery: company refuses to honor signed work orders when attempting price increases (aqXg9GyzQ3yDFqJz4fvY), no follow-up after broken promises (aqXg9GyzQ3yDFqJz4fvY), withholding refunds for months despite multiple calls (Rw652tel8UQmqUtbyhDe), unable to cancel membership despite repeated requests (VKtvqWVrEO7bewL3PUBE)
Cited in 3 of the 113 reviews we analyzed.
15+ Yelp reviews report dramatically inflated pricing: $974 for 30-min furnace repair (competitors quoted $350-450), $600 to install faucet, $590 faucet installation, $1,300+ for simple sink swap, $5,000 for Level 2 EV charger, $600 for ceiling fan replacement
Cited in 5 of the 113 reviews we analyzed.
Multiple reviewers report bait-and-switch on pricing: quotes suddenly doubled at appointment time (aqXg9GyzQ3yDFqJz4fvY), or estimates bore no relation to final bill (zJCkmFke30Q4iJEz8W4Y charged $2,542.40 for 1.25-hour job claiming exact amount known in advance)
Cited in 1 of the 113 reviews we analyzed.
Poor communication and responsiveness on non-emergency issues: 6 call attempts over a month with no callbacks (zJCkmFke30Q4iJEz8W4Y), mixed messages about appointment windows, technician showed up to wrong address
Cited in 1 of the 113 reviews we analyzed.
Multiple complaints about aggressive upselling and membership fee pressure: technicians repeatedly push home membership plans, membership renewal costs doubled to $300/year, cancellation required 6 months of persistent calls
Cited in 3 of the 113 reviews we analyzed.
Keep it in proportion: these concerns are cited in 14 of the 113 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“"* NO service call fees. NO dispatch fees." This statement should be followed by, unless you want actual service from us. If so, then we will bill you for the "No" service fee, which I was never told. Advertising "Free estimates" would be more appropriate and accurate. Manager said they always add service fees for service, just not for estimates. So, its a FREE Service Fee, unless you want SERVICE. Also, …”
“Needed repair work. Was told it would be several hours, super hard, blah blah. $$$$ He was done in 1 hour. I was not charged forc1 hour. He said " flat fee". During last tune up, the guy dropped something and there was damage to my hard wood floors and wall. I have been waiting for weeks for compensation.”
“Do Not Use Absolute Services Absolute Services drastically overcharges and communicates terribly. My furnace wouldn't ignite, so I called them-- they had installed it four years ago. The technician seemed unqualified, needing to send photos to someone else for help. He eventually said my pressure switch and exhaust pipe needed replacement, quoting $974 and claiming the cost was high because of the labor. The repair, …”
Positive
“Having the right light fixture in a room makes all the difference, hiring the right person to install it is twice as important. Ethan Knoer, the electrician who installed my dining room light, embodied the perfect professional for the job! Professional, courtesy and attention to detail were his trade in stock! Five star review for this young man. From moving the fixture to the center of the room, solid …”
“We can’t say enough great things about Joseph Redmond with Absolute Services. Because of how much we trust his work, we purchased their lifetime membership (a one-time $100 fee), which includes free yearly maintenance and free inspections, and it has been more than worth it. During his most recent maintenance visit, Joseph took the time to thoroughly inspect everything and helped us understand that our hot water …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Severe divergence: Google 4.9/5 vs. Yelp 1.7/5 spans 3.2 stars. Yelp reviews document systematic pricing disputes, failed quality, and customer service failures almost entirely absent from Google reviews; one reviewer explicitly notes overcharging complaints visible on Facebook but absent from Google, suggesting potential platform differences in review moderation or customer demographics.
Should you hire Absolute Services?
Best for
- Whole-house repiping
- Emergency and burst pipe repair
- Bathroom and kitchen remodel plumbing
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Absolute Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Louisville · Taylorsville