J2 Plumbing and Heating
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
2 concerns
Critical installation failure: Tankless water heater installed with improper fittings (non copper) causing a gas leak that required National Grid emergency shutoff and complete professional reinstallation, upselling concerns
Trust Score: 0/100 · Based on 79 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 79 Reviews Tell Us
Emergency Response
Fast emergency response: 3-hour installation on Sunday emergency and same-day crew dispatch on weekday calls
Emergency and burst pipe repair
What To Watch Out For
1 review mentions membership programs or upselling
Critical installation failure: Tankless water heater installed with improper fittings (non copper) causing a gas leak that required National Grid emergency shutoff and complete professional reinstallation
Upselling concerns
Quality & Professionalism
Professional team demeanor: Multiple reviews highlight friendly, efficient, knowledgeable technicians across HVAC and plumbing work
Pricing
Competitive pricing: 4 of 5 reviews explicitly praise pricing as reasonable or the best available, with owner honoring quoted appraisals
Customer reviews
Reviews from Google, Yelp & more
Excellent service from this crew. They installed a new water heater for us, which turned out to be defective. We called about the problem and a crew member came out the same day. We had a replacement installed a day later, no fuss, no drama. Very professional and efficient. We now have a new favorite plumber.
These guys are great! Our hot water heater died on a Sunday morning, leaving our basement flooded. We had another company in, and they wanted an astronomical amount of money and would take several days to fix. Called J2 based on good reviews and within 3 hours we had a brand new hot water heater, installed at a VERY reasonable price, even with it being an emergency. Work is high quality and the technician was very friendly and helpful. They're our new go-to for plumbing work in the future!
We just moved into our house and thought we had a few years left on our hot water heater tank. The pilot assembly and gas valve went. J2 came up on a Google search after shopping around and having a few techs come out J2 offered us the best pricing and quickest turn time. The owner honored the appraisal and we didn’t pay a penny more than expected. The techs were efficient, friendly, and knowledgeable. We opted to go with a tankless unit and they have the best prices around. Will be using again for future services!
Do not recommend. J2 installed a Navian tankless hot water heater and, due to the installation, its been nothing but problems ever since. For starters, the installer didnt use copper fittings which caused a gas leak in our house and National Grid had to cut our gas off. We have another plumber fixing their mistakes. Do not recommend. Update: we're going to have to have the tankless water heater torn out and reinstalled correctly by professionals. We are so upset! Please do not use this company.
Excellent experience with J2 with our ductless mini split system: they were always prompt, always responsive, and from the sales cycle (Jimmy, Jon, and Henry) to the HVAC team (Anthony + Sean) everybody was professional and offered high quality advice, consulting, and work. Will absolutely look to them for any further work!
Business details
Service area
Based in Saratoga Springs. Serves 2 nearby cities within 20 miles:
J2 Plumbing and Heating