J Rowe Plumbing
Plumber · Arlington, TX
Our verdict
4.9 stars across 995 reviews but 14 of 100 analyzed are 1-star; reviewers repeatedly cite bait-and-switch pricing — one says $600 for two faucet swaps before a quote.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Arlington, TX · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
Fast response cited in 17 reviews; one warranty claim resolved same-day at no charge
1 cited review
“Had a warranty claim and they were out there same day. They were able to fix the issue with ease at no charge.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
After-hours water heater call handled with a Saturday-morning install
1 cited review
“Our water heater started leaking late last night and J Rowe Plumbing not only answered my after hours call but got a replacement scheduled for a Saturday morning. Myles & Jesse did a great job of installing a new water heater getting us back to normal.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Bait-and-switch pricing pattern: $600 quoted for two faucet swaps before a written quote, and a customer reports being shown a second higher quote mid-job
“to force us to pay them to come out before they'd even provide a quote for two easy faucet swaps at more than $600? That's highway robbery. I researched fair plumber's rates in Arlington and the rate they quoted was far above the industry average.”
1 more cited review
“You told me quote over email. Not true. You had the parts in your truck to do the job the first time but insisted on hunting for more expensive parts. Finally you quoted an install then half way through you changed your price by presenting a second quote I had no choice at that point.”
Red flag
14 one-star reviews in the 100-review sample (review consistency 0.505); pricing and professionalism are repeat complaints
Cited in 3 of the 100 reviews we analyzed.
3 unprofessional + 3 expensive theme mentions: receptionist rudeness, mid-job price changes, and rate-far-above-industry-average complaints
“to force us to pay them to come out before they'd even provide a quote for two easy faucet swaps at more than $600? That's highway robbery. I researched fair plumber's rates in Arlington and the rate they quoted was far above the industry average.”
1 more cited review
“You told me quote over email. Not true. You had the parts in your truck to do the job the first time but insisted on hunting for more expensive parts. Finally you quoted an install then half way through you changed your price by presenting a second quote I had no choice at that point.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Surprise fees flagged: one Yelp reviewer accused tech of trying to upsell a full water-line replacement before diagnosing a 1.5-hour leak
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Rude receptionists wasn’t willing to answer any questions short and unprofessional”
“UPDATE Owner responded but did not call me to offer any solutions so this is really just spin control but I get it. Lots of arguing the wrong point this was not about paying the quoted rate it was about bait and switch You told me quote over email. Not true. You had the parts in your truck to do the job the first time but insisted on hunting for more expensive parts. Finally you quoted an install then half way …”
“Please use caution when selecting this company for servicing your plumbing needs. They partially completed a job by removing my water closet a week ago because I was having new flooring replaced. When I contacted them this week to have them return to reinstall the closet, I asked what the total charge would be. How about over $400 initially. When I questioned why so high, it was reduced to $351. This was to remove a …”
Positive
“We were very happy with our experience. They came out when they said. They called ahead. They arrived on time and were very professional and didn't leave any mess. They were also friendly so we will definetely use them again”
“Highly recommend J Rowe, after looking online for a plumber that I felt I could trust I decided to try out J Rowe. I called them after 8:00 and Meshell actually answered me. She was professional and was able to make me an appointment for the next day. Then on the next day, she called and was able to get a plumber out to me sooner. Dillon was our plumber, no hassle and didn't try to up sell us additional things. He …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2025.
Across platforms
Multi-year 1-star Yelp reviews (2018, 2019) cite a scammer tech and insensitive scheduling — contrasts with the 4.9 Google headline.
Should you hire J Rowe Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own J Rowe Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Arlington · Fort Worth · Venus · Haslet