Baker Brothers Plumbing, Air & Electric
Plumber · Arlington, TX · Open 24 hours per Google listing
Our verdict
4.8★ across 2,074 reviews and BBB A+, but 4 of the analyzed 1-star reviews cite aggressive upsells — $600 for a $28 faucet handle, $12,000 furnace estimates.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Arlington, TX · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
fast_response cited in 20 of 100 analyzed reviews — same-day and under-30-minute fixes mentioned by name
1 cited review
“We turned to Baker Brothers for the emergency off hour service. Very happy with the response and service... Very professional and quickly determined and solved the issue in under 30 minutes.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Honest diagnostics noted: one reviewer's $10,000 sewer repair quote from another plumber was found unnecessary after a full camera inspection
Cited in 2 of the 100 reviews we analyzed.
Clean, explained workmanship — faucet/valve replacement done right the first time with the area left spotless
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Price gouging pattern: $600 quoted to swap a faucet handle a customer's husband fixed with a $27.79 part in one minute
“They quoted me almost $600 and told me that because it was commercial it cost more. I sent them on their way... My husband ended up going to the commercial plumbing store and purchasing the part for $27.79 and it took him one minute to install it.”
Red flag
Upsell/scare-tactic complaint: $800 for new gas lines plus an $8,000 insulation and a $12,000 total estimate where a competitor charged $75 to tighten a connection
“Nonchalant about a "gas leak", and wanted $800 to install new lines. I had another company check and all it needed was to tighten a connection.....charged me $75. ... The total estimate was for $12,000! I have lost all trust in this company.”
Red flag
Zero post-sale support on a $31,000 install — customer says no maintenance plan was offered, then blamed two years later
Cited in 1 of the 100 reviews we analyzed.
expensive flagged in 5 reviews and surprise_fees in 4 — reviewers report quotes far above what the job needed
“They quoted me almost $600 and told me that because it was commercial it cost more. I sent them on their way... My husband ended up going to the commercial plumbing store and purchasing the part for $27.79 and it took him one minute to install it.”
1 more cited review
“Nonchalant about a "gas leak", and wanted $800 to install new lines. I had another company check and all it needed was to tighten a connection.....charged me $75. ... The total estimate was for $12,000! I have lost all trust in this company.”
Diagnostic misses cited: same-day slab-leak tech failed to find the leak and didn't recognize infrared thermal imaging
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Called Baker Brothers on the recommendation of a neighbor because of a possible slab leak. Technician came out same day which was great but failed to find the leak. Said we would have to replace the homeowners valve (2100$$) to begin the process of elimination to determine the source of the leak. When I asked about infrared thermal imaging he said he didn't know what I was talking about. Cost me 60 bucks and I …”
“I called Baker Brothers out to repair a commercial faucet. The only thing that was wrong was the small handle on the faucet needed to be replaced. They quoted me almost $600 and told me that because it was commercial it cost more. I sent them on their way because I thought this was highway robbery. My husband ended up going to the commercial plumbing store and purchasing the part for $27.79 and it took him one …”
“High-Cost Installation, Zero Post-Sale Support or Communication This review is regarding a $31,000 investment (a $25,000 system/install plus $6,000 for additional insulation) that has failed to deliver on professional customer service or clear communication. Failure to Offer Maintenance: I was never offered a maintenance plan at the time of the initial system installation (two years ago). As a customer who just …”
Positive
“M. Bell's review for Jesse with Baker Brothers. I called Baker Brothers to get a 2nd opinion and price for a supposed broken sewer line under my house caused by tree roots. The cost estimate from the first plumber that I called out had quoted a price for repair to be upwards of $10,000. After careful and extensive examination of my ENTIRE sewer system by Jesse with Baker Bros, it was determined there was no need …”
“The technician relaced my ceiling fan which was not working very well. He inspected the area to assure that there were no problems. He installed the new ceiling fan perfectly. He was very professional, knowledgeable, and respectful. He explained the steps he made to me. His work was flawless. I was very pleased with the outcome of the service.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Baker Brothers Plumbing, Air & Electric?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Baker Brothers Plumbing, Air & Electric?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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