Integrity Plumbing of the Upstate LLC
Plumber · Simpsonville, SC
Our verdict
Owner-operated outfit that shows up fast (often same-day or within 30 minutes), does solid work, and won't nickle-and-dime you—exactly what you want at 2am with a burst pipe.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 97 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Exceptional emergency responsiveness: 6 reviews explicitly mention same-day service, arrival within 30-45 minutes, or next-day completion for urgent jobs
Cited in 6 of the 97 reviews we analyzed.
Owner (Russ) personally handles quotes and assessments: multiple reviews confirm the owner himself responds to initial calls and provides quotes within 45 minutes
Cited in 3 of the 97 reviews we analyzed.
No-charge consultation calls: at least 2 reviews note technicians (Cole) provided assessment and advice with zero service fee
Cited in 2 of the 97 reviews we analyzed.
Fair, competitive pricing without upselling: 5 reviews explicitly praise pricing fairness and note they received competitive quotes relative to other estimates
Cited in 5 of the 97 reviews we analyzed.
Consistent pre-arrival communication: 3+ reviews mention advance calls from technicians, appointment confirmations, and clear scheduling updates
Cited in 3 of the 97 reviews we analyzed.
Workmanship and thoroughness: reviews highlight technicians flushing lines, setting heater parameters, cleaning work areas, and going beyond scope (e.g., referrals to electricians, coordinating with contractors)
1 cited review
“Russ was professional, kind, and really went above and beyond”
Cited in 3 of the 97 reviews we analyzed — 2 cited reviews not excerpted here.
Military/veteran discount offered: explicitly mentioned in a detailed review
Cited in 1 of the 97 reviews we analyzed.
Longstanding repeat business from same customers: multiple reviews from customers who have used them 'many times over' or on second/subsequent visits
Cited in 3 of the 97 reviews we analyzed.
What reviewers report — the concerns
We looked for patterns of complaints in the 97reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“We had a water heater blow out in our garage and flooded the new workshop I had just finished. We got a couple of quotes from various companies in the area. When we called Integrity, Russ (Owner), came to our house within 30 minutes. He provided a reasonable quote, and great explanation of our options for replacement. They offer a military/veteran discount. The team that came out later that afternoon included …”
“DJ and Clayton replaced a few old water heater tanks and replaced with a new Navien Tankless water heater for us. Pricing was fair vs the other estimates we received. I felt DJ had the best handle on what needed to be done plus were recommended to us by friends who had some work done by Integrity with excellent results. Had no issues with anything. They were in and out in less than a day and did a good clean …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Integrity Plumbing of the Upstate LLC?
Best for
- Emergency and same-day calls
- Water heater install/repair
- Emergency and burst pipe repair
- Water line repair and replacement
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Integrity Plumbing of the Upstate LLC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Integrity Plumbing of the Upstate LLCisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Greer · Gray Court · Duncan · Roebuck