Ihn Company
Plumber · Pewaukee, WI · Open 24 hours per Google listing
Our verdict
Excellent workmanship and quick scheduling, but watch for inflated labor hour billing and poor responsiveness when issues arise post-job.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
High-quality workmanship consistently mentioned across 4 of 5 reviews, with one 25-year customer noting competitive pricing alongside quality
2 cited reviews
“timely, detailed proposals, competitive price, quality of work always high”
“Professional Staff from the first call all the way through to the end”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Fast initial scheduling and assessment; one customer noted quick turnaround for basement water assessment
1 cited review
“had to badger them with repeated phone calls for DAYS to even get in touch”
Professional communication during job execution; multiple reviews cite courteous staff and clear proposals
1 cited review
“Professional Staff from the first call all the way through to the end”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Broad service expertise (Master Plumbers, Radon Specialists, Foundation Experts) allows single-source solutions
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Unresponsive to customer concerns post-job: one customer had to make repeated phone calls for DAYS to reach someone about cleanup issues and never received response to follow-up refund request
“had to badger them with repeated phone calls for DAYS to even get in touch”
Red flag
Labor hour billing may be inflated; one 1-star review documents technician present for 2 hours but billed for 3.5 hours with no explanation provided
“report stated 3.5 hours worked but technician finished in 2 hours”
Billing discrepancies: one customer reported technician completing 2-hour job billed as 3.5 hours at $199.95/hour, resulting in $300+ overcharge
“report stated 3.5 hours worked but technician finished in 2 hours”
Poor follow-up after job completion; customer requested discussion about overcharge and was promised callback but never received response
“report stated 3.5 hours worked but technician finished in 2 hours”
Inadequate job site cleanup and restoration; one customer spent entire weekend cleaning up debris left after $8K drain tile replacement
“had to badger them with repeated phone calls for DAYS to even get in touch”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I had a water heater replaced. I was given a global charge of $3,295.00. Thought it was expensive (as did many of my friends) but I needed to replace it. I was not given any options of water heaters as well (the water heater was $2,250.00). Being so expensive I called the company and requested an itemized report. I was there when the technician started and when he finished. He worked 2 hours no more but the report …”
“My husband and I were referred to the IHN company for some basement water issues we were having. We ended up needing our entire drain tile replaced. I was happy with how quickly they could get out to do the assessment, and I understood that it took roughly a month to come out and do the work. What I was really disappointed with is after we spent over $8K doing this work, they left my basement a disaster with broken …”
Positive
“I have used Ihn Company for approximately 25 years. They have worked on projects at my personal home and for other projects professionally. They always provide timely, detailed proposals. The price is competitive, scheduling is quick, and the quality of work has always been high.”
“Excellent Service. Professional Staff from the first call ... all the way through to the end of our Project(s). Multiple Plumbing Needs were addressed, by several Ihn Team Members. We were taken care of in a timely manner, by highly skilled individuals; and would Recommend Ihn Company to Family & Friends!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 183 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Should you hire Ihn Company?
Best for
- Bathroom and kitchen remodel plumbing
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Ihn Company?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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