HEP Plumbing
Plumber · Chattanooga, TN · Open 24 hours per Google listing
Our verdict
4.9★ across 554 reviews — but 20 of 100 analyzed are 1-star; multiple reviewers allege $500-$680 charges for simple drain jobs, upsell estimates that were $1,400-$1,800 over what competitors charged, and a Friday emergency that went no-show until unknown hours.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Chattanooga, TN · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Same-day service confirmed — tech arrived, completed roofing and gutter work, took photos, and explained everything clearly for a first-time homeowner
1 cited review
“Amanda did great work on our home! She arrived the same day I requested service and got the job done in a neat and timely manner.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Strong diagnostic skill praised — tech identified a cracked heat exchanger (carbon monoxide risk) through thorough inspection that saved lives per reviewer
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
$680 charged for a 2-hour clogged toilet job that left a mess — reviewer also received a $3,200 follow-up estimate they called a scam; multiple reviewers allege review manipulation (owner paying $12/positive review)
Cited in 2 of the 100 reviews we analyzed.
Red flag
Advertised 'half price service', charged $662 for a pin-hole leak repair taking <30 minutes with drywall already removed; refused to honor partial refund promise and rushed to cash check
Cited in 1 of the 100 reviews we analyzed.
Pricing complaints in multiple 1-star reviews: $500 snake job that didn't fix the issue, then $1,800 stack replacement quote; Roto-Rooter cleared the same line for $220
“Avoid HEP Plumbing at all cost. Earlier this week, I paid them $500 to snake my line, but it didn't solve the issue. They then quoted me $1,800 to replace the plumbing stack — a job worth less than $400 and turns out the clog was past that anyway. I called Roto-Rooter instead, and they successfully cleared the line for only $220.”
Emergency appointment no-show pattern: called Friday for an emergency, promised 8am-1pm Saturday, then 1-6pm, then 'after 9pm', no proactive calls, customer never got service window confirmed
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Advertised half price service. Were at my home less than 30 minutes to repair a pin hole size leak. The drywall was already removed exposing the leak. They charged us $662 for their service. Less than 8” of pipe, and 2 couplings! They were extremely rude when questioned on the pricing. We were told they would refund a portion of the fee, then rushed to cash the check the day of the service. We were never given an …”
“We had a new heat pump installed at the end of May. Since then, we've had over a dozen visits to preform repairs. It is now the end of October and the system has been completely shut down for the past 2 weeks. No a/c, heat, fan, air flow at all. We're also unable to get a date when they will be back out again. Each technician that has been out points out mistakes made by the other previous ones while at the same …”
“CALLER BEWARE!!! My daughter called HEP forAC service for a freon leak. Their tech came out and made some leak checks. Told us the lead set was cracked in two places and had several other leaks. $3700 to replace. He added 22oz of freon(yes i watched the scale) and then said he added 2.5 lbs but will only charge for two. Since Im not ignorant, I know a pressurized system will not work if it has cracks in it. Payed …”
Positive
“Nathan was very professional and helpful with getting a new roof and installing gutters. He took the time to explain to me and my husband as a first time home owner. He was clear on what happend and showed us the photos he took and explained them amazingly. Added a new quote for some siding that needed repaired to keep my roof from leaking. Josh also came out later for the happy call.”
“Jacob Newman & Doug Hurst have really took the time to help with the issues and make sure the manager new all the problems witch is a relief.. very nice guys! Heater/ AC I’m hoping on Monday the technician will call complete and do a thorough job like Jacob and Doug.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google 4.9★ but 20 of 100 analyzed reviews are 1-star (0.34 consistency). One reviewer explicitly alleged the business pays workers $12 per positive Google review and reported Google removing their negative review.
Should you hire HEP Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own HEP Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Chattanooga · Signal Mountain · Chickamauga