Hawaii Plumbing & Drain Cleaning Squad
Plumber · Pearl City, HI
Our verdict
Owner Jack personally follows up after jobs and teaches customers how to maintain systems—zero upsell pressure, genuinely tries to save you money first.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Aiea, HI · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
All 5 reviews praise honesty about pricing and refuse unnecessary upsells; actively suggests cost-saving alternatives (reusing parts, DIY troubleshooting).
1 cited review
“Didn't push upsell, offered to reuse things to save money”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Owner Jack provides post-service follow-up calls to check satisfaction and solicit improvement feedback—mentioned as exceptional customer service practice in 1 review.
1 cited review
“Quality of workmanship absolutely amazing, owner called after”
Highly responsive to texts and phone calls; Jack provides troubleshooting advice to avoid unnecessary service calls (e.g., garbage disposal fix in 2020).
Cited in 2 of the 5 reviews we analyzed.
Technicians educate customers during work—explain procedures step-by-step and walk through system maintenance afterward.
3 cited reviews
“Quality of workmanship absolutely amazing, owner called after”
“Didn't push upsell, offered to reuse things to save money”
“His expertise is evident, incredibly kind, explaining everything”
Attention to detail and professionalism: technicians use shoe covers, door mats, and treat homes respectfully even when asked not to.
1 cited review
“Didn't push upsell, offered to reuse things to save money”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Was having an issue with my water heater leaking and my kitchen faucet with water spokes and dried up calcium on it. I searched online for an affordable emergency plumber in Kapolei where I live and was lucky to find Hawaii Plumbing & Drain Cleaning Squad. After reading some of their reviews I called and booked the two services I needed and from the first call to finished job was unbelievable. These guys are so …”
“I have to give a huge Mahalo to Hawaii Plumbing & Drain Cleaning Squad and my plumbers Dave & Jack! I was dreading having to call a plumber from all the horror stories you hear and how inflated/over charging a lot of the companies in Hawaii are doing, we won’t mention any names but we all know who they are. I was looking online for an affordable, reliable and experienced plumber to handle my water heater issue out …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 78 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
Own Hawaii Plumbing & Drain Cleaning Squad?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Aiea, HI
Furuta PlumbingLOOK ELSEWHERERanked #11 of 15 in Aiea · Furuta Plumbing holds a 4.3 Google rating but carries 16 one-star reviews out of 96 — prai…Performance PlumbingLOOK ELSEWHERERanked #13 of 15 in Aiea · Exceptional emergency responsiveness with same-day service, expert troubleshooting, and pr…See all 15 plumbers we've reviewed in Aiea, HI →
Nearby: Aiea