Furuta Plumbing
Plumber · Aiea, HI · Open 24 hours per Google listing
Our verdict
Furuta Plumbing holds a 4.3 Google rating but carries 16 one-star reviews out of 96 — praised for fast dispatch and tech professionalism, but pricing complaints and no-shows appear in nearly 20% of analyzed reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Aiea, HI · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Fast dispatch with tech photo sent ahead — multiple reviewers cite same-day arrival and prompt scheduling
2 cited reviews
“We were sent a photo of Elijah so it was easy to identify who was showing up at our home. Elijah was very prompt. Super professional. He accessed the problem, rounded up the necessary parts and within an appropriate amount of time our shower was back up abs running.”
“Had to give props to the crew at Furuta Plumbing. I called three other plumbers for Date and four for the high-rise, but Furuta was the only one who came through quick. Their response time is next level, and they do solid, clean work.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Individual techs (Elijah, Dayton, Ritchie) repeatedly praised for professionalism and clean work
1 cited review
“We were sent a photo of Elijah so it was easy to identify who was showing up at our home. Elijah was very prompt. Super professional. He accessed the problem, rounded up the necessary parts and within an appropriate amount of time our shower was back up abs running.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Charged $293 for under 10 minutes of drain clearing with no estimate provided beforehand — reviewer felt "robbed"
“Overpriced!!! They charged me $293 for less than 30 minutes of service. Plumber came and removed a hair ball from my showers p-trap. From the time the plumber arrived to taking out the hair ball, it really took the plumber less than 10 minutes.”
Red flag
Work quality complaint: tech facetimed office 5 times during a job, didn't fix the problem, then billed hundreds — reviewer threatened BBB complaint
“This company states satisfaction guaranteed. this isn't true!!!! They didn't fix the problem and made more problems for us when they left. The worker was face timing the office 5 times asking how to work out the issue. Then they lied about the work done and charged hundred's of dollars.”
Red flag
Surprise fee escalation: $989 settled (down from $1,200) for a job quoted at half the duration — customer had to fight to reduce bill
Cited in 1 of the 100 reviews we analyzed.
Pricing draws frequent complaints: $293 for under 30 minutes of work without an upfront estimate; called "outrageously high" by a 4-star reviewer
“Overpriced!!! They charged me $293 for less than 30 minutes of service. Plumber came and removed a hair ball from my showers p-trap. From the time the plumber arrived to taking out the hair ball, it really took the plumber less than 10 minutes.”
Cited in 2 of the 100 reviews we analyzed.
No-show and missed-appointment pattern: customer without hot water for over 2 weeks after technician failed to arrive on scheduled date
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“They are professional at first, but after I sent the requested photos for a tub-to-shower proposal, communication completely stopped. I tried multiple employees and sent follow-up emails, but no one could reach the person responsible for my proposal—and then they stopped responding again. If this is their communication during the proposal phase,sheesh. I definitely do not recommend them.”
“The moment you make appointment, you should think of it as being robbed. It’s a simple task of the gathering all the materials and connecting water purifier line. I easily installed it myself at home, but when I tried to install it at the store, management said I had to call plumbing, so I got a referral from the management. They spent time buying 10 pieces of .02 “ length cross type screws for organizing line and …”
“Technician came to check the clogged toilet and quoted me $1800.00 to run a line of 50 feet to unclog toilet. He said he could do it as a side job for $900.00. Not knowing any better as a senior citizen thought it was a good price and asked him to do it. It took less than 30 minutes to unclog toilet. However, a couple weeks later it was clogged again. Called the technician that did the side job. He said he can see …”
Positive
“We were having difficulty with our shower. Our property manager called Furuta and they sent out Elijah. We were sent a photo of Elijah so it was easy to identify who was showing up at our home. Elijah was very prompt. Super professional. He accessed the problem, rounded up the necessary parts and within an appropriate amount of time our shower was back up abs running. We were quite satisfied and would recommend …”
“Had to give props to the crew at Furuta Plumbing. I have an apartment off Date St in Honolulu and another one in Ala Moana Pacific (that high-rise on Kapiolani Blvd). On two separate occasions — one from a mean kitchen sink leak in the Date St unit and another from an AC unit leaking all over the floor in Ala Moana — these guys were the first ones to answer and actually show up. I called three other plumbers for …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
BBB rating is B- which is below average for a plumbing company — consistent with the 19% negative review rate on Google despite the 4.3 overall score.
Should you hire Furuta Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Furuta Plumbing?
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