Gold Star Plumbing & Drain
Plumber · Prescott Valley, AZ · Open 24 hours per Google listing
Our verdict
Clay and Corbin consistently go above and beyond with same-day emergency response and thorough explanations, but occasional pricing disputes and incomplete work issues surface on Yelp.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 15 plumbers we've reviewed in Prescott Valley, AZ · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Multiple reviews (5+) highlight same-day or next-day emergency response, with Clay specifically praised for expedient service during urgent situations like water/sewer loss
1 cited review
“Timely response to call and repairs done same day”
Cited in 4 of the 100 reviews we analyzed — 3 cited reviews not excerpted here.
Clay and Corbin named repeatedly (6+ mentions) for going above standard service—climbing into tanks, returning after hours to verify work, explaining systems thoroughly to customers including children
Cited in 4 of the 100 reviews we analyzed.
Professional communication and explanation of work consistently cited (7+ reviews mention clarity, transparency, or customer education)
1 cited review
“Professional, communicated well, informed.”
Cited in 4 of the 100 reviews we analyzed — 3 cited reviews not excerpted here.
Pricing flexibility when options exist—Corbin offered choice between Gold Star-supplied vs. customer-purchased parts to save money, Vincent provided budget-conscious options
1 cited review
“Vincent gave us an option that fit our budget”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Large platform discrepancy: 2 of 4 Yelp reviews (50%) cite billing disputes, incomplete work, or damage—sharp contrast to Google's near-perfect 5/5 ratings. Suggests possible service inconsistency or issue resolution gaps.
Cited in 2 of the 100 reviews we analyzed.
Red flag
One review explicitly states promised parts were not replaced and manager did not follow up on complaint—potential quality control or accountability issue
Cited in 1 of the 100 reviews we analyzed.
Two Yelp reviews report serious billing/work completion issues: one for incomplete repairs and unprofessional invoice with spelling errors (no manager follow-up), another for overpriced quote with incomplete pricing and equipment damage during service
Cited in 2 of the 100 reviews we analyzed.
One review notes they do not work with home warranty companies, limiting options for some customers
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We called them since they were a local company. We recieved a bill for service that was not fully completed. We feel cheated and taken advantage of. They said parts were replaced, but in fact, they were not. I would not recommend them. I called to let them know and was told a manager would reach out to me with no response yet. The invoice they gave me has multiple spelling errors and is very unprofessional.”
“got a price quote , for a repair of a leak sewer line, think it was way over priced Vince insisted to use a crawler to remove a tree and dig a hole on where the work would be done... but the price did not include the haul away of the tree.. and using a crawler could also damage the water spouts in which is very close by.. could not risk that.. plus they did hydroblast , prior which broke the downstairs toilet , …”
“Was not happy with his company at all. I believe they Conned us , we had them to our house to clean a drain $299 They were there for a couple of hours and said That there drain cleaner just kept going through the clog . they said that they would have to bring their water jet $2000. Well that was a disaster They made a huge hole in my garage.4 foot by 5 foot never repaired It ,flooded my Laundry room, and then …”
Positive
“Great experience all the way around. The guys that came out were fantastic; professional, friendly and knowledgeable. The job entailed cutting into our foundation slab and repairing a leaking waterline. Price was reasonable and they started the very next day. Very pleased and will use this company for any future plumbing needs I can’t handle myself. Great job Gold Star Plumbing!”
“Clay Komos did an amazing job at diagnosing and repairing our circulator pump for our home water system. Once we received the parts needed for the repair, Clay was able to able to schedule the installation within two business days. He was knowledgeable and explained what the issues were with our old circulator pump. He was also very friendly with me and my kiddos! Would highly recommend Gold Star Plumbing!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Google: 5/5 (960 reviews) vs. Yelp: 3.3/5 (4 reviews)—a 1.7-star gap. Yelp complaints center on incomplete work, billing disputes, and poor follow-up, while Google reviewers report consistently excellent service. BBB A+ with zero complaints in past 3 years contradicts Yelp issues, suggesting either recent service degradation, selective review sourcing, or resolution success post-complaint.
Should you hire Gold Star Plumbing & Drain?
Best for
- Emergency and same-day calls
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Gold Star Plumbing & Drain?
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