Goettl's High Desert Mechanical
Plumber · Cottonwood, AZ · Open 24 hours per Google listing
Our verdict
Of 100 reviews, 29 are 1-2 star with multiple charging complaints — one reviewer quoted $16,000 for an 80,000-BTU furnace in a 700sf condo, another billed for warranty work months later.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Cottonwood, AZ · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Senior technicians (Samuel Kaler, Sam, Trevor with 24 years experience) named for thorough diagnostics and plain-language explanations.
1 cited review
“I was fortunate to have Trevor lay who has 24 years experience. He was nice, professional, and took time to explain exactly what I have and how it worked.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Documented Saturday A/C emergency call with Monday morning resolution — same coolant-leak fix as the related Goettl's location.
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pattern of pricing complaints across 33 plumber-cost mentions — including $2,180 for one hour of A/C work and a $16,000 furnace quote with 'ghetto unit' alternative at $13,000.
“the technician quoted me over $16,000 to replace a the furnace (not even the AC). The quote was for a furnace of 80,000 BYU, much bigger than I needed, but he also said he could offer me a "ghetto unit" for $13,000.”
Cited in 2 of the 100 reviews we analyzed.
Red flag
Two-week heat outage at Thanksgiving with a bad circuit-board replacement under warranty, followed by months-later billing for the warranty work.
“We were without heat for 2 weeks at Thanksgiving. They came out and fixed it under the warranty but then they put in a bad part (circuit board). It took months for them to come out to fix it”
Red flag
High-pressure 'red tag' tactics — tech told reviewer her functional furnace was 'dangerous' and should be red-tagged without actually shutting it down.
“the technician quoted me over $16,000 to replace a the furnace (not even the AC). The quote was for a furnace of 80,000 BYU, much bigger than I needed, but he also said he could offer me a "ghetto unit" for $13,000.”
High-pressure sales pitch and oversized equipment quotes — one reviewer was quoted $16,000 for an 80,000-BTU furnace in a 700sf condo.
“the technician quoted me over $16,000 to replace a the furnace (not even the AC). The quote was for a furnace of 80,000 BYU, much bigger than I needed, but he also said he could offer me a "ghetto unit" for $13,000.”
Warranty-work billing surprises — one reviewer was emailed a bill in February for November warranty work they never signed an estimate for.
“We were without heat for 2 weeks at Thanksgiving. They came out and fixed it under the warranty but then they put in a bad part (circuit board). It took months for them to come out to fix it”
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Worst. Company. Ever. We had to call them to fix a pinched wire that was obviously an installation error. We were without heat for 2 weeks at Thanksgiving. They came out and fixed it under the warranty but then they put in a bad part (circuit board). It took months for them to come out to fix it and never once did they have us sign an estimate or tell us that we would be charged for the work that they installed …”
“I am highly disappointed with the service, price, and high pressure sales pitch, and communication. During a maintenance call for my 700sf condo, the technician quoted me over $16,000 to replace a the furnace (not even the AC). The quote was for a furnace of 80,000 BYU, much bigger than I needed, but he also said he could offer me a "ghetto unit" for $13,000. At the time, my furnace was functional (but old). In …”
“I waited a year to post this review to make sure that the repair done to my air conditioning unit (by a different company) would last over the seasons. In May of 2022, I had Goettl's come out to perform a routine service of my air conditioning unit. The technician that came to the house told me that I needed to have another piece of equipment added to my AC unit at the cost of almost $300.00. He also set me up with …”
Positive
“I have seen Goettl's trucks around town and just the other day I was behind one of their vans in my community. Now, 99% of the time most other companies are totally ignoring the speed limit signs. Well, NOT Goettl's, so I decided to call the office and thank them and hopefully to let the driver know that I appreciate it. The office called me back and I asked that they please the let the driver of number..... …”
“I was very impressed with Samuel Kaler. He arrived precisely on time, evaluated the situation, and gave me my options. Even though the model of my unit has been discontinued, he found the information necessary and did a very thorough and complete job. I could not be happier and recommend him highly for his expertise, hie work ethic, and his communication skills in showing me what needed to be done. Five stars well …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Goettl's High Desert Mechanical?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Goettl's High Desert Mechanical?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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