Gilman Heating, Cooling & Plumbing
Plumber · Ashland, OR
Our verdict
Responds fast to emergencies, explains work clearly, and won't push you into unnecessary repairs—10-year customers keep calling them back.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #15 of 15 plumbers we've reviewed in Richmond, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
5 of 5 reviews praise rapid response and on-time arrival, with one noting same-day parts installation
4 cited reviews
“Troy was prompt, courteous, honest and upfront about pricing”
“Always shows up on time, very communicative, thorough”
“Quickly identified the source of our leak, explained clearly”
“Combine quality workmanship with great customer service”
Cited in 5 of the 5 reviews we analyzed — 1 cited review not excerpted here.
4 of 5 reviewers explicitly mention clear explanations and transparency about options without pressure sales
4 cited reviews
“Troy was prompt, courteous, honest and upfront about pricing”
“Combine quality workmanship with great customer service”
“Quickly identified the source of our leak, explained clearly”
“Always shows up on time, very communicative, thorough”
3 of 5 reviews mention long-term customer loyalty (10+ years, repeat service plans, recommendation intent)
2 cited reviews
“Always shows up on time, very communicative, thorough”
“Combine quality workmanship with great customer service”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“⭐⭐⭐⭐⭐ Chris L. was prompt, professional, and quickly identified the source of our leak. He explained the issue clearly, completed the repair efficiently, and left everything in good order. I appreciated his responsiveness and expertise, and I would definitely recommend Chris and the team at Gilman for plumbing service.”
“Gilman Heating, Cooling & Plumbing was excellent to work with from start to finish. The team was professional, responsive, and took the time to explain everything in a way that was easy to understand. They arrived when they said they would, treated our home with respect, and completed the work efficiently. What stood out most was their honesty and willingness to answer questions without any pressure or sales …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,629 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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