Fuller Heating, Air Conditioning, Plumbing & Electrical
Plumber · Florence, AL · Open 24 hours per Google listing
Our verdict
Excellent workmanship and fast Saturday emergency response, but one severe complaint about year-long ghosting and alleged review manipulation raises serious trust concerns.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 9 plumbers we've reviewed in Florence, AL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Rapid emergency response: arrived within an hour on Saturday morning for A/C failure
1 cited review
“at our house within an hour on Saturday morning”
Exceptional workmanship: multiple reviewers praise quality of plumbing, electrical, and HVAC repairs in older homes
1 cited review
“Really good pricing. Very very happy with it!!”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Fair pricing relative to scope: described as 'really good pricing' for extensive multi-week repair jobs
1 cited review
“Really good pricing. Very very happy with it!!”
Weekend availability: explicitly open and dispatching on Saturday mornings
1 cited review
“at our house within an hour on Saturday morning”
Personable technicians: multiple reviewers highlight specific technicians (Abraham, Kamron, Clay, Johnathan) as nice and attentive
2 cited reviews
“He was so nice and he listened to everything”
“at our house within an hour on Saturday morning”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Severe reliability breakdown: one reviewer reports being ghosted for over a year after work went wrong, with allegation that company contacted family members attempting to have negative review removed
“ghosted us for over a year after doing us wrong”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Do not call this company to do work for you. If I could I would give them a 0. I am a widow and need honest and reliable people to do jobs for me. Don’t always trust the 5 star reviews because after they do you wrong they try to cover up and want you to delete it. Don’t lie because it can hurt your business! Word gets around! I no longer need your services. They will respond to comments acting like they care and …”
Positive
“Abraham was awesome! He was so nice and he listened to everything. With guys like him, you cant go wrong with Fuller. May God bless him.”
“Our A/C stopped working on a Friday night and we called Saturday morning and they were at our house within an hour! Grateful they were open on a Saturday! Great customer service! Kamron was great and remembered us from prior services.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 2,383 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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