Crouch & Sons Plumbing
Plumber · Florence, AL
Our verdict
Arrives fast and does solid work, but the pricing_fairness score of 0 suggests serious cost concerns that reviews don't fully explain.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #3 of 9 plumbers we've reviewed in Florence, AL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviews praise professional workmanship and attention to detail
1 cited review
“Thorough and professional, cleaned up nicely after finishing”
Cited in 4 of the 5 reviews we analyzed — 3 cited reviews not excerpted here.
Consistently responsive: one review documents 22-hour response time (called Monday 10:35am, arrived Tuesday 8:30am) for water heater install
1 cited review
“Called Monday 10:35am, arrived Tuesday 8:30am, finished 10:45am”
Staff described as courteous and conscientious across multiple reviews
Cited in 2 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing fairness dimension scored 0/100 despite all 5 reviews being 4–5 stars and none mentioning excessive costs—suggests either data collection error or hidden pricing complaints from other sources not reflected in these reviews
Cleanup incomplete on at least one job—repairman left a trench unfilled in yard after underground work
Cited in 1 of the 5 reviews we analyzed.
One review hints at warranty/rework issues: customer had to request return visit to fix a problem from a prior Crouch & Sons repair
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Michael and his partner did a fine job installing our new toilet. They were thorough and professional in completing the job. Especially appreciate their cleaning up nicely after finishing. Well done.”
“Very nice experience. Great response and excellent follow through to get my new hot water heater delivered and installed. Called Monday morning 10:35 am and they arrived Tuesday @ 8:30am and finished by 10:45am. Highly recommend this business 🥰”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 776 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.