Franklin Plumbing Services

I had the pleasure of having an amazing technician named Christian Williams come and help out with my water heater. He was quick and professional the whole time he was here. He even helped me with my kitchen faucet, it was spewing water out of the sides. He went above and beyond with this service! Thank you guys also for getting us in on short notice!!!

Branden was professional, efficient and kind. I am thrilled with his decision to complete the work all at once. It’s now working beautifully! Thank you!

Persistent, Professional, fair and helpful. I’m grateful to have plumbers I can rely on regardless of the issue. Franklin Plumbing has been very good to us over the years.

This is like the 4th time they have came out to see why the sewage is clogging and over filling each time they find nothing wrong snake it and the issue comes back after a couple weeks to a month later. I'm tired of having to make sure my bathroom works each day or coming home to it poring out on the front of my house

I would give a 0 star if that were allowed. I had a sewer pipe clog at my down town business. Franklin came out to scope with a camera that did not work, kept giving me excuses that the pipe was too clogged. We had no toilets for over a week as the same Incompetent idiot came out after hours everyday, unable to 'see' the clog. After almost $700 and no resolve I finally called a decent plumber who had it fixed in less than an hour. Turned out the idiot was going the WRONG direction in the pipe! They still charged me and then after the fact sent me another bill! Never again. Do not trust them Prescott!

We love the community in Prescott. The folks are genuine and helpful... so my wife and I bought an investment property in town. We requested gas service to be turned on. The technician arrived, inspected the house and declared the meter was too small for the number of appliances in the house....After changing the meter, he declared we had a leak between the meter and the house and issued a Red Tag....(funny the previous owner didn't have a leak...) I called Franklin and requested an estimate. Now you need to know I have been a California licensed general contractor and certified building designer for over 45 years. Our focus has mostly been on home renovations and remodels. Replacing, modifying and adding gas lines and conducting in house labor services for plumbing is one of our services. The gents (why they need 3 men there is beyond me) from Franklin showed up and took a look. They offered a replacement plan that made sense. But then they quoted me $6000 to $6500 to install a new line that was less than 80 ft long (only 60 ft underground). I expressed my opinion and was told " the ground may be difficult to dig through due to granite formations". Then I was offered a T&M prospect (time and materials) with the best scenario coming in at $3,000. This seemed reasonable as I was comparing what we charge in CALIFORNIA and agreed. BTW this would have been the same or less in California..... Now I have to accept some of the blame here, because my time in town was limited, I made a decision without comparing quotes... They were quick to get it done and my property manager went by and took pictures. Unfortunately, she did not capture how many workmen were on the job. They were completed in less than 2 days. (According to their bill it took 14 hours). Upon receipt of the invoices, I was pained that it came to an ASTOUNDING $4,899.53!! I took to email and sent the following; "Good afternoon Brian, We are in receipt of your invoice #8486 dated 6/29/2021 When meeting with your personnel on site I was give an approximate estimate of $6k. As a trade professional with 45 plus years of experience, installing gas lines being a part of our work, I questioned the bill. It was explained that the ground could be difficult to excavate due to boulders and rocks. I understand these conditions can complicate production. However, this lot is flat, open and free of any rock formations. I understand what is below the surface is unknown. Further conversation with your crew determined that this work could be performed on a time and materials basis, your hourly rate was established and a somewhat optimistic quote of $3k was given based upon T&M. I accepted this as reasonable based upon my own experience. Our property manager did take photos each day and it is noted that the time frame of 14 hours appears to be accurate including the rain interference with production. Having received the bill, the majority of which is acceptable, I must object to the necessity for a third man for 14 additional hours. I would ask that the invoice be revised and reduced by the additional 14 hours for a third man. The total amount would be $3,849.53. Please advise if you will accept this adjustment". THREE MEN?!? Why on earth would you need three men? There isn't enough work to keep two me busy full time much less THREE MEN. Their reply: Hello Scott, this is Brian we spoke at your place here in Prescott. Originally, I gave you a verbal price of $6000.00. We spoke further and agreed on doing the job on a time and material basis. I felt and you agreed with me that the likelihood of saving you money was good. We agreed on doing the job in this manner. With that I sent our crew that specializes in digging and installing outside utilities. That crew is a three-man crew and has been for many years. They always do a great job and typically get jobs done ahead of schedule. This again was the case at your place. We pulled a permit, dug the gas line, installed the gas line, got the gas line inspected, and then we backfilled the gas line. All of this was done in 14 hours. I have been plumbing for many, many years, and in my professional opinion that is a superb job. My ballpark estimate told you somewhere between $3000 and $6000 and we did just that. In my honest opinion we were able to do the job that quickly because we had a three-man crew there. I have gone over the bill personally and checked against the GPS on the vehicle and see no discrepancies in the hours we charged. I did notice we did not bill you the cost of the permit, and the cost for the shade material we brought in to shade the gas pipe. That alone is $250.00. Hopefully, I have answered any questions you may have had and we can get this bill paid. Paid the bill. Posted this review.... You now have all the facts...it's up to you whether or not you want to hire them...

I have used Franklin Plumbing Services three times in the last three years. This company is fantastic. All three times, they have been professional, thorough, friendly, helpful, and they came as fast as they could, within an hour or two of my call. They assured me all three times that my problem would be solved THAT day and, since two of the issues concerned a clogged pipe that impeded the toilet, this was tremendous reassurance and dedication to satisfaction. They totally honor time and are prompt and courteous. This last time, which was 1/12/21, they were EXTREMELY dedicated to COVID-19 safety. They were masked the entire time, and wore booties inside my home, they kept distance, and were in and out as fast as possible. The office staff is open, concerned, friendly, and eager to assist. I cannot recommend Franklin Plumbing enough. Since, I have used Franklin for the same issue in summer 2024, with the same exemplary service, professionalism, and wonderful technicians. It’s always the roots/toilet debacle. Today, 1/4/26, ZACH from Franklin came out to fix my plumbing issue. The same one, where the roots grow large and obstruct flushing the toilet and cause the tub to not drain and the sink to gurgle. ZACH was wonderful. Thorough, friendly, professional, and answered all of my questions and addressed all of my concerns. Don’t even call anyone else. Call Franklin. They’re the best ever, and you will be so happy and relieved to be in such knowledgeable and professional hands with people who are dedicated to giving the ultimate in service.

So for the second time since I have owned my home the plumbing completely backed up. Of course this couldn't happen at 7am on a Monday it happens at 5pm on a Saturday. I called several plumbers in Prescott who said they were 24/7 operations but they didn't have anyone working THIS weekend. I got ahold of Dave at Franklin and let him know what the issue was and that it had happened a few years ago as well. I let him know that he would need two reels of snake as the last time it was about 130 feet to the blockage. He thanked me for that info and said that he needed to stop at the shop and get an extra snake and he would be out to my house. I called him at 7pm and he arrived at 8pm. He also quoted me that it would be 1.5 hours for the initial charge. This was going to be $207 for that period and they would charge at quarter hour increments after the initial 1.5 hours @ the hourly weekend rate of $138 per hour. All was said and done around 9pm and the charge was a fair price of $207. Thank you Franklin plumbing!!!. I will be recommending you to anyone that asks for a plumber referral. By the way the last time it happened the charge on a Sunday afternoon was over $300 and that was 3 or 4 years ago and he did the same thing in the same length of time. Won't be calling that plumber again.

I would not recommend this company to anyone! I called for a leak in the pressure switch to a pressure tank. I was very specific about what was happening on at least three conversations, two with the office staff and one with the service technician. They came for the call, were here less than five minutes and told me that they could not work on it because it was a well and they did not work on wells, I needed to call a well and pump company. They charged my $75. I called back the next day after I thought about it to discuss a refund because I should have been told on the phone that they did not work on wells since pressure tanks are unique to wells. I was told that they gave me a deal since they normally charge $150 for a call. I told them it was not a deal since the call should not have happened in the first place. That is a pretty quick way to make some money! Where is the integrity these days!

Saved by Franklin Plumbing AGAIN! This was my third call to Franklin Plumbing in the last three years. I am so impressed with this business, and I highly recommend it. They are professional, so helpful, prompt, and honor the customer's time. My plumbers on this visit were Scott and Anthony, and they were able to solve the issue (3 feet of roots in the pipe under the toilet) by methodically working through every available remedy. Franklin plumbers are always friendly, courteous, and thorough, and were eager to answer my many questions. And they were extremely COVID safe and conscientious, wearing masks the entire time and, when they had to enter the home, wearing booties over their shoes that they changed every time they left and then re-entered. I am so grateful, and I HIGHLY recommend Franklin Plumbing.

I have a NUVO water filtration system throughout my house that was installed by another local plumbing company. I noticed I had hardened calcium deposits on my shower head and faucet aerators. I have had Franklin Plumbing before and have been very happy with them. I called and spoke with Mike, the owner, and he is very familiar with this filtration system. I asked to have someone come out and see if the system was installed correctly. I was set for an appointment the very next day. I received a call from Kade Connally that he was on the way. He is very polite and professional. He tested the hardness of my water at two different locations and confirmed the system was installed correctly. I will call NUVO on Monday to discuss the problem with them. Thanks again Franklin Plumbing Services!

Found angled stop on my toilet with gently weeping leak. Don't know when started, but Franklin had changed out all my turn stops to quarter-turn ball stops when I moved into this house (three years ago). Repair consisted of teflon plumber's tape and reconnecting. But charged for new angled stop and new supply line to toilet plus huge hourly rate. With nothing to lose, asked for some break in charge since Franklin installed this angled stop. Told no warranty on angled stops. Also, had made appointment for AM; 8:00 that morning was called to reschedule to PM. Ten minutes later plumber calls -- be there in 10-15 minutes. Then called back again -- had incorrect address. Last time I use Franklin. They've really gone downhill since Mr. Franklin retired and Mike took over.

We had a fantastic experience with Franklin Plumbing. From the start, the service was top-notch—they showed up right on time, and we really appreciated the notification that the technician was on the way, along with the ability to track his arrival in real time. The technician, Christian, was extremely polite and professional. He quickly identified the problem, fixed the pipe efficiently, and made sure everything was working perfectly before wrapping up. What really stood out was the attention to detail—he even vacuumed the rug before leaving! The entire job was completed quickly and at a very reasonable price. We couldn’t be happier and would highly recommend Franklin Plumbing to anyone in need of reliable, high-quality work.

Good value, responsive, and reliable is exactly how I describe this company. Very satisfied with Franklin Plumbing Services. I love how well they communicated with accurate price quote, confirmation texts, and a bio + photo of the technician before he arrived. Dominic L. replaced the box components and further indentified a clog outside the building. Dominic was fast and easy to work with. It was pouring rain outside and he never complained. He's a professional. Such a contrast from the other local plumbing company who gave us a price quote and inspected the toilet. They were literally twice the cost without the excellent communication. Thank you Franklin Plumbing for fixing our office toilet!

I recently had Franklin come to my home and work on my kitchen sink. I was happy with the service. I would have at this point recommended to anyone. I asked Franklin to help me with a couple other plumbing issues in my home. I welcomed the Franklin Staff person in and showed him the problem areas The Franklin Employee said he was going to get some tools. Twenty minutes later I received a phone call from the Franklin "Dispatcher" informed me they had pulled the worker from my service request. The working conditions were totally unsatisfactory. Why did the service person NOT tell me there was a problem.