Frank Gay Services
Plumber · Sanford, FL · Open 24 hours per Google listing
Our verdict
4.7★ across 14,337 reviews; sample of 5 shows mixed quality — 3 five-stars alongside 1 one-star and 1 three-star, with reviewConsistency of 0.36 signaling real rating spread and upsell complaints in 2 of 5 reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Casselberry, FL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Next-day scheduling available: estimate completed day one, repair executed next Monday per 1 review.
Cited in 1 of the 5 reviews we analyzed.
Tankless water heater expertise: knowledgeable technician presented options, performed install, and maintained communication throughout — 100% satisfaction reported.
1 cited review
“We requested somebody to come look at troubleshooting our tankless water heater. He was very professional, personable and knowledgeable. After presenting all of the options we ended up scheduling for an upgraded installation a couple of days later. We are 100% happy with the work.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Upsell complaints in 2 of 5 analyzed reviews: $8,000 quote on a 2019 home for a simple fitting, and a water softener up-sell during a burst pipe visit that resulted in an improperly installed electrical outlet left open to rain.
“We called Frank Gay for Plumbing services. They sent a technician next day, which was appreciated. We knew exactly what we needed... One hour later he provides a quote of $8,000 alleging our home needs all kinds of repairs. Mind you our home was build in 2019.”
1 more cited review
“Frank Gay came yesterday for a burst pipe issue. I was up-sold a water softening system for the house that required electrical work in the form of an electrical outlet and tapping inyo the the outside electrical panel. The electrical work alone was $600++.”
Upsell pressure documented: 1-star review describes $8,000 quote for a 2019-built home followed by $1,300 quote for a single fitting replacement — reviewer felt pressured to accept unnecessary work.
“We called Frank Gay for Plumbing services. They sent a technician next day, which was appreciated. We knew exactly what we needed... One hour later he provides a quote of $8,000 alleging our home needs all kinds of repairs. Mind you our home was build in 2019.”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Chris Childress from Frank Gay Plumbing was amazing. Very professional and pleasant. Estimate was done on the first day and was repaired the following Monday. Looks great! Now I have hot water for the laundry, (only had cold due to the leak,) and no leakage! Thanks Chris! 😁 And drywall fix will be scheduled for tomorrow.”
“Hector & Anderson came to install a new HVAC system for my home. Very respectful, and ON TIME. Very organized and clean. They left the place good enough for me not to even think about touching anything. The system worked perfect and super silent. I almost wanted to replace the stand where the old system was, but they did such a good job they left it good as new. Thak you so much”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 14,337 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Frank Gay Services?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Frank Gay Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Kissimmee · Casselberry