Brownie's, A Wind River Company
Plumber · Winter Park, FL · Open 24 hours per Google listing
Our verdict
Highly inconsistent service quality: individual technicians excel at diagnosis and communication, but scheduling follow-through and billing practices are major pain points.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Casselberry, FL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Skilled field technicians who excel at problem-solving and locating hidden septic systems. 3 of 5 reviews praise specific technicians (Matthew B., Jean S., Thomas) for expertise and efficiency.
1 cited review
“Thomas identified a problem I've been working on for months”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Professional on-site demeanor. Multiple reviewers note technicians are courteous and explain work clearly during service visits.
1 cited review
“charged for 1000 gallons, only 750 gallons pumped”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
No-show and scheduling reliability crisis: 2 of 5 reviews detail failed appointment follow-through or broken promises to return for incomplete work.
“no-showed Friday, came Saturday without us home, never returned”
1 more cited review
“Thomas identified a problem I've been working on for months”
Red flag
Billing disputes and transparency issues: 2 of 5 reviews highlight overbilling, unexplained charges, and customer service reps who 'didn't know their job.' One manager acknowledged poor training.
“no-showed Friday, came Saturday without us home, never returned”
1 more cited review
“charged for 1000 gallons, only 750 gallons pumped”
Red flag
Significant quality decline post-acquisition: Long-time customer explicitly states 'Since Wind River acquired Brownie's it has sucked. We used Brownie's for 12 years with zero issues.'
“no-showed Friday, came Saturday without us home, never returned”
Chronic follow-up failures. One reviewer made 2 follow-up calls over 11 days with no return call to schedule; another waited for promised Monday callback that never came.
“no-showed Friday, came Saturday without us home, never returned”
1 more cited review
“Thomas identified a problem I've been working on for months”
Severe overcharging on service calls. One reviewer charged $300+ to install a $45 part (float switch) that doesn't require professional installation; another billed for 1000 gallons pumped when only 750 were removed.
“charged for 1000 gallons, only 750 gallons pumped”
No-show and scheduling issues. One reviewer scheduled Friday appointment, was no-showed with false excuse ('nobody answered door'), then technician arrived Saturday when homeowner wasn't home.
“no-showed Friday, came Saturday without us home, never returned”
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The guy that came to empty our tank was super nice and professional. But when calling in it was a bit difficult. Plus I was charged for 1000 gallons to be pumped and only 750 gallons were pumped and I feel I over paid and still haven't gotten a call back about my broken tile or fixing my cord to the pump... So customer service center is not very accommodating. Update: A manager called me and explained that the …”
“Since Wind River acquired Brownie's it has sucked. We used Brownie's for 12 years with zero issues. Two years ago we had issues with Wind River for an appointment to inspect and pump out. Three weeks ago I made another appointment, this time to replace a high level float and alarm that are old and dilapidated. Also, something in the septic system continues to trip the GFCI receptacle to which equipment is connected. …”
Positive
“I reached out to this company 11 days ago to schedule an appointment and made two follow-up calls during that time, but I never received a return call to schedule service. I do want to note that their customer service representatives Tamika, Jeff, and Stephanie were all very kind, professional, and helpful when I spoke with them. I’m sharing this simply so others considering their services are aware of my experience …”
“We had our septic tank pumped yesterday by Wind River Environmental (formerly Brownie's), and I cannot say enough good things about Matthew B., the technician who handled our service. Matthew located our septic tank within minutes—a huge relief given the age of our home and uncertainty about the tank location. He was extremely knowledgeable, professional, and communicated clearly throughout the entire process, …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 2,659 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Brownie's, A Wind River Company?
Best for
- Drain and sewer work
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Brownie's, A Wind River Company?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Casselberry · Lake Monroe · Tangerine