Frank Gay Services
Plumber · Casselberry, FL · Open 24 hours per Google listing
Our verdict
Frank Gay Services holds 4.6 stars on 8,243 Google reviews; sampled work spans electrical, HVAC, and plumbing — plumbing signals thin, with one emergency water heater call citing 8+ hour wait and $256 for a 15-minute repair.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 15 plumbers we've reviewed in Casselberry, FL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Technicians praised across trades for professionalism and thorough explanations — 5 of 5 sampled reviews mention professionalism
1 cited review
“Angelo Alexander went above and beyond in making sure I fully understood everything. He took the time to explain all the details clearly and thoroughly, and I truly appreciated his patience throughout the process. His professionalism and outstanding customer service made the experience smooth and stress-free.”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Scheduling inconsistency: customer noted 'keeping scheduled install time a challenge' and costs higher than expected
“Great technicians - keeping scheduled install time a challenge & higher price than expected.”
Emergency plumbing response slow: water heater emergency on a Saturday afternoon resulted in 8+ hour wait with no water in home
“We had a emergency repair needed on our hot water heater Saturday afternoon at 1pm. The emergency fee was $129 which was expected. Technician Robert ops-15 showed up around 930 pm. Other then paying $256 for a 15 minute repair on top of the $129 emergency and having to wait ovet 8 hours with no water.”
Emergency repair pricing: $129 emergency fee plus $256 for a 15-minute repair flagged as steep by customer
“We had a emergency repair needed on our hot water heater Saturday afternoon at 1pm. The emergency fee was $129 which was expected. Technician Robert ops-15 showed up around 930 pm. Other then paying $256 for a 15 minute repair on top of the $129 emergency and having to wait ovet 8 hours with no water.”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Trent Gunn did the amazing change out of a huge chandelier in our living room. He was able to get up to the 26' ceiling, bring down the old chandelier and replace with the new one. He was very professional and everytihng looks great.”
“I recently had to have a new electrical panel, an outside connect and smoke alarms installed by Frank Gay. I have to say that from start to finish I was 100% pleased. Michael Cavuoto was great with the paperwork and answering all of our questions. Carlos Rodriguez who did the entire install was very friendly and kept us informed as to what he was doing. Craig Novak came in to repair our drywall and was very …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 8,243 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Frank Gay Services?
Hire if
- You need clear communication and upfront explanations
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Frank Gay Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Casselberry · Lake Monroe · Tangerine · Orange City