Five Star Home Services Columbus
Plumber · Canal Winchester, OH · Open 24 hours per Google listing
Our verdict
Five Star Home Services shows 4.8 stars on 2,416 reviews, but 100-review sample reveals 12 one-star entries (12%), surprise_fees=3 complaints, and 2 poor_workmanship flags alongside a 77% five-star base.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 15 plumbers we've reviewed in Grove City, OH · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Weekend and emergency response confirmed: team replaced a furnace in snow on a Saturday morning for a family with 4 kids; themeCounts.fast_response=9.
1 cited review
“When our furnace went out during one of the coldest weeks of the year, I had four kids in the house and real concern about how we were going to get through the weekend. Five Star Home Services stepped in immediately. By Saturday morning — in the cold and snow — their team was at our home replacing the furnace.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Technicians praised for clear explanation of work and pre-arrival contact; 1 reviewer noted tech contacted before arriving, was on time, and explained AC condition with photos.
1 cited review
“Adam contacted me before arriving. He arrived on time and was courteous, professional and kept me informed about my AC condition. He was very knowledgeable and explained things so I could understand.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1-star review describes plumber recommending water heater replacement on units that had already been recently replaced — deceitful upselling allegation in a 100-review sample.
“I caught them deceitfully recommending unneeded repairs and replacement of several items... Plumber recommended replacement of two water heaters saying that two of them were 21 years old when I have had water heaters replaced all water heaters within the last few years.”
Surprise fees on warranty work: 2 reviewers describe being charged for labor or service calls on parts covered under warranty, including one invoice over $1,000 for warranty-covered parts.
Cited in 2 of the 100 reviews we analyzed.
Pricing significantly above competition on plumbing jobs: 1 reviewer hired a second plumber who fixed a gas leak with no drywall damage at less than half the price Five Star quoted.
“fix gas leak, gas utility turned off gas service util leak is repaired. Plumber technician showed up on time and was very polite and respectful. Their solution was very expensive and involved drywall damage to access piping. Called out another company and they fixed the leak w no drywall damage and less than half the price.”
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Five Star Home Services showed up to my elderly mothers house after she booked with another company. She tried to explain to the employee that she had someone else coming to take a look later that day. The employee convinced her to come in and "take a look" just to point out the obvious and charge her a 99 dollar diagnostics fee that was not previously disclosed to her. She is disabled and on a very fixed income. 99 …”
“After having four new AC units installed in May 2024, I've had many issues with this company including: immediate warrantee service on two of the units, they forgot to contact me to schedule the seasonal inspections, and tried to upsell me on compressor saver kits after installation. Worst of all, I caught them deceitfully recommending unneeded repairs and replacement of several items (unrelated to the installed AC …”
“I strongly caution against using Five Star Home Services for warranty-related work. Based on my experience, this is not a transparent or customer-friendly company to deal with. Since November 2025, I have been attempting to obtain reimbursement for a warranted heat exchanger kit installed in my Carrier Infinity furnace. Under Carrier’s warranty process, the installing contractor receives the reimbursement from the …”
Positive
“Very friendly, professional & knowledgeable. The whole team did a fantastic job. Joshua Rodriguez, Richard Rodgers & Cameron Woods. They installed quality products for me for a good price. Would highly recommend! 👍👍”
“So last Sunday in the middle of the storm Five Star Home Services came out and repaired our furnace and saved the day. Matt the repair technician diagnosed the problem didn’t have a part to repair with him. He drove in that mess to his office and picked up the part then came back and made sure we were warm. The service from them over the past 10 years has always been top notch. I am replacing our furnace with …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Five Star Home Services Columbus?
Hire if
- You need clear communication and upfront explanations
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Five Star Home Services Columbus?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Grove City