First Response Plumbing Inc.
Plumber · Mesquite, TX
Our verdict
Excellent communication and workmanship when things go right, but scope clarity and follow-up costs can blindside you on complex jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Consistently praised for clear communication and transparency—4 of 5 reviews specifically mention explaining work clearly, asking questions, and laying out pricing upfront
3 cited reviews
“invoice matched the quote. No mystery fees. No surprise charges.”
“very professional diagnostic and open to give crash course”
“attention to detail and commitment to doing job the right way”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
High-quality workmanship and attention to detail noted in 3 of 5 reviews, with customers praising thoroughness and professional execution
2 cited reviews
“attention to detail and commitment to doing job the right way”
“invoice matched the quote. No mystery fees. No surprise charges.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Quick scheduling and early arrival—2 reviews mention same-day or ahead-of-schedule service
2 cited reviews
“invoice matched the quote. No mystery fees. No surprise charges.”
“very professional diagnostic and open to give crash course”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Scope boundary confusion on specialized work: 1 critical review alleges crew performed roof/exhaust work they claimed was outside their expertise, then demanded payment and denied responsibility
Cited in 1 of the 5 reviews we analyzed.
Scope creep and hidden costs on complex installations—1 review reports surprise charges for additional work (exhaust installation) not disclosed upfront, with dispute over responsibility and payment
Cited in 1 of the 5 reviews we analyzed.
Potential quality control gaps on multi-inspection jobs—1 review documents three failed city inspections on tankless water heater install, suggesting installation errors
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Dear customers, My honest review here, do not choose First Response Plumbing company for your tankless water heater installation. They did very bad job and city inspection failed three times. There were so many problem and last one being the exhaust went not installed properly and they need to that job. They did that job and asking me to pay additionally. Before doing that job they did not tell at all that I am …”
Positive
“Eddie and Brandon did an outstanding job installing my hot water heater. They arrived promptly in the morning and worked efficiently through the afternoon, finishing around 4 PM. Their attention to detail and commitment to doing the job the right way really stood out. They were professional, respectful of my home, and kept me informed throughout the process. I genuinely feel confident in the quality of their …”
“⭐️⭐️⭐️⭐️⭐️ (If I could give 47 stars, I would.) Let me tell you about Eduardo from First Response Plumbing — a man, a myth, a plumbing legend. From the moment he arrived, I knew I wasn’t dealing with your average wrench-wielding mortal. Eduardo showed up on time (actually early — which in the plumbing world feels like spotting a unicorn), greeted me with a smile, and immediately made me feel like my home — and my …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 232 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2026.
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