Duckett Plumbing
Plumber · Taylors, SC · Open 24 hours per Google listing
Our verdict
Fast emergency responder with strong workmanship, but pricing disputes and serious allegations of threatening behavior toward negative reviewers create significant trust concerns.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 94 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Exceptional emergency response: 6 reviews document same-day service, sub-hour arrival times, and after-hours availability including nights and weekends
Cited in 5 of the 94 reviews we analyzed.
Skilled technicians: 8+ reviews explicitly praise workmanship quality, problem-solving ability, and going above-and-beyond on repairs
1 cited review
“went the extra mile to purchase and install same day”
Cited in 5 of the 94 reviews we analyzed — 4 cited reviews not excerpted here.
Professional demeanor: Multiple reviewers highlight courteous, respectful, and personable technicians (David, Wayne, William in positive reviews, Dante, Kenny)
Cited in 4 of the 94 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Threats and intimidation toward negative reviewers: 3 reviews from 2024 allege owner Scott threatened legal action ('I'll sue the shit out of you') and refused service if reviews were posted; owner allegedly demanded removal of Square transaction notes before honoring free repair
Cited in 3 of the 94 reviews we analyzed.
Red flag
Aggressive owner behavior: 2 reviews describe owner as 'extremely rude,' 'confrontational,' refusing to let customers speak, and berating callers for asking questions
Cited in 2 of the 94 reviews we analyzed.
Red flag
Massive platform discrepancy: Google 4.3/5 (293 reviews) vs. Yelp 1.4/5 (11 reviews)—gap of 2.9 stars. Yelp reviews allege negative-review suppression via threats, BBB rates F with non-accreditation despite company displaying accredited logo
Cited in 3 of the 94 reviews we analyzed.
Significant pricing disputes: 3 reviews report bill shock—$500 for faucet repair with questionable breakdown ($180 Google lead fee justification), extra charges for under-house work not disclosed upfront, and initial quote not honored
Cited in 3 of the 94 reviews we analyzed.
Inconsistent reliability on scheduling: 2 reviews document no-shows or repeated reschedules on confirmed appointments (Friday 8am rescheduled to afternoon, then Saturday, then no-show; another 9:30am appointment resulted in 10:45 arrival)
Cited in 2 of the 94 reviews we analyzed.
Incomplete first-time repairs: 2 reviews report technicians failed to identify root cause of leak on first visit, requiring callback visits and extended troubleshooting
Cited in 2 of the 94 reviews we analyzed.
Keep it in proportion: these concerns are cited in 8 of the 94 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We had an outside faucet break. Duckett was first to respond, which was appreciated. “We charge $75 to come out but discount it if you want us to do the job.” Fine. They come out and look at the faucet and pipe and say $500. We needed it done so hesitant but OK. When paying I asked to have that broken down. One explanation was that Google charges them $180 for the search service when someone searches with Google …”
“Extremely Rude and Unprofessional. Avoid them at all costs!”
“We called Duckett out to resolve a single issue - a leak - which appeared to be coming from our daughters bathroom above our master closet. Long story short - they did not locate the leak, they made a costly and unnecessary "repair" and left the leak unresolved. Throughout the "repair" the technician (William) left open the door for charging more for the actual repair (leaking shower valve) and tried to sell my …”
Positive
“Highly recommend Duckett Plumbing. David the technician called notifying me he was on his way and arrived on time. Understood the issue I was having and got promptly to work. Was even able to get me a discount since I had the necessary parts and was doing the same repair on separate faucets. Very professional and personable in his manor.”
“We needed plumbing work done soon and they were able to come to the house the same day and completely finish the work that needed to be done. They came after 6:00 pm pumped the septic tank and made a baffle and was done properly around 8:30 pm. We are very pleased with them!!!!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2025.
Across platforms
Google 4.3/5 vs. Yelp 1.4/5 represents a 2.9-star gap; Yelp reviews allege owner threatens litigation against negative reviewers to suppress complaints, supported by consistency across multiple 2024 Yelp posts. BBB lists F rating and false accreditation claim, directly contradicting positive Google narrative.
Should you hire Duckett Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Duckett Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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